8x8 · Postman Collection

8x8 Contact Center Chat API

Integration with the 8x8 Contact Center (CC) Chat API enables you to: * Respond in real time to your customer's chat inquiries * Initiate chat conversations between your customers and agents * Quickly access customer account information in order to better facilitate and enhance your agent's chat session * Allocate your company's resources to best address customer chat requirements * Review conversation information between your customer and the chat message receiving bot * Forward system events (

20
Requests
22
Folders
View on GitHub Raw JSON TelecommunicationsUnited StatesCPaaSUCaaSCCaaSContact CenterMessagingSMSVoiceVideoIdentity VerificationWebhooksCloud CommunicationsPostman Collection

Overview

8x8 Contact Center Chat API is a Postman Collection published by 8x8 on the APIs.io network.

Integration with the 8x8 Contact Center (CC) Chat API enables you to: * Respond in real time to your customer’s chat inquiries * Initiate chat conversations between your customers and agents * Quickly access customer account information in order to better facilitate and enhance your agent’s chat session * Allocate your company’s resources to best address customer chat requirements * Review conversation information between your customer and the chat message receiving bot * Forward system events (

The collection contains 20 requests organised into 22 folders.

Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.

Requests & Folders

oauth
vcc

Related API Specs

8x8 Contact Center Chat API V2 (OpenAPI) 8x8 Contact Center Dynamic Campaigns (OpenAPI) Contact Center Campaigns API (OpenAPI) Chapi - Chat API (OpenAPI) Contact Center Agent Status API (OpenAPI) 8x8 Contact Center Call API Reference (OpenAPI) Contact Center Chat Gateway (OpenAPI) 8x8 Administration - Address Management API (OpenAPI) 8x8 Administration - Operations API (OpenAPI) 8x8 Administration - Phone Number Management API (OpenAPI) 8x8 Administration - Ring Group Management API (OpenAPI) 8x8 Administration - Site Management API (OpenAPI) 8x8 Administration - User Management API (OpenAPI) 8x8 Analytics for Contact Center Historical Metrics API (OpenAPI) 8x8 Analytics for Contact Center Real-time Metrics API (OpenAPI) Audit Records API (OpenAPI) Cloud Storage Service Public API (OpenAPI) Customer 360 API (OpenAPI) Quality Management and Speech Analytics API (OpenAPI) Work Analytics Customer Data (OpenAPI) Work Analytics Historical (OpenAPI) Work Analytics (OpenAPI) Automation API (OpenAPI) Business Messaging API (OpenAPI) Configuration API (OpenAPI) Contacts API (OpenAPI) Number Lookup API (OpenAPI) Number Masking API (OpenAPI) SMS API (OpenAPI) Verification API (OpenAPI) Video Interaction API (OpenAPI) Voice API (OpenAPI) 8x8 Contact Center Chat API (OpenAPI)
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