8x8 · Postman Collection

Work Analytics

The Work Analytics API provides metrics related to call queues activity as well as agent activity on queues. ### **Time filtering** If no time filtering is provided, the returned metrics reflect the agent activity in the last 24 hours. \ The reports can be generated for a specific date range, specified using 'startDate' and 'endDate' parameters, in ISO 8601 format. If a specific intra day time range is desired, the 'intraDayStart' and 'intraDayEnd', in ISO 8601 format, must be used. ### **Exampl

5
Requests
8
Folders
View on GitHub Raw JSON TelecommunicationsUnited StatesCPaaSUCaaSCCaaSContact CenterMessagingSMSVoiceVideoIdentity VerificationWebhooksCloud CommunicationsPostman Collection

Overview

Work Analytics is a Postman Collection published by 8x8 on the APIs.io network.

The Work Analytics API provides metrics related to call queues activity as well as agent activity on queues. ### Time filtering If no time filtering is provided, the returned metrics reflect the agent activity in the last 24 hours. \ The reports can be generated for a specific date range, specified using ‘startDate’ and ‘endDate’ parameters, in ISO 8601 format. If a specific intra day time range is desired, the ‘intraDayStart’ and ‘intraDayEnd’, in ISO 8601 format, must be used. ### **Exampl

The collection contains 5 requests organised into 8 folders.

Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.

Requests & Folders

v2

Related API Specs

8x8 Contact Center Chat API V2 (OpenAPI) 8x8 Contact Center Dynamic Campaigns (OpenAPI) Contact Center Campaigns API (OpenAPI) Chapi - Chat API (OpenAPI) Contact Center Agent Status API (OpenAPI) 8x8 Contact Center Call API Reference (OpenAPI) Contact Center Chat Gateway (OpenAPI) 8x8 Administration - Address Management API (OpenAPI) 8x8 Administration - Operations API (OpenAPI) 8x8 Administration - Phone Number Management API (OpenAPI) 8x8 Administration - Ring Group Management API (OpenAPI) 8x8 Administration - Site Management API (OpenAPI) 8x8 Administration - User Management API (OpenAPI) 8x8 Analytics for Contact Center Historical Metrics API (OpenAPI) 8x8 Analytics for Contact Center Real-time Metrics API (OpenAPI) Audit Records API (OpenAPI) Cloud Storage Service Public API (OpenAPI) Customer 360 API (OpenAPI) Quality Management and Speech Analytics API (OpenAPI) Work Analytics Customer Data (OpenAPI) Work Analytics Historical (OpenAPI) Work Analytics (OpenAPI) Automation API (OpenAPI) Business Messaging API (OpenAPI) Configuration API (OpenAPI) Contacts API (OpenAPI) Number Lookup API (OpenAPI) Number Masking API (OpenAPI) SMS API (OpenAPI) Verification API (OpenAPI) Video Interaction API (OpenAPI) Voice API (OpenAPI) 8x8 Contact Center Chat API (OpenAPI)
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