8x8 · Postman Collection

Customer 360 API

The Customer 360 API provides unified access to customer interaction history and insights across all 8x8 contact center channels. Given a customer identity (email, phone number, contact ID, or account ID), the API returns a list of interactions along with aggregated sentiment and topic insights. ## Authentication All endpoints require an 8x8 API key obtained from the 8x8 Admin Console. Pass the key in the `x-api-key` request header: ``` x-api-key: ``` Refer to [How to get API Keys

2
Requests
6
Folders
View on GitHub Raw JSON TelecommunicationsUnited StatesCPaaSUCaaSCCaaSContact CenterMessagingSMSVoiceVideoIdentity VerificationWebhooksCloud CommunicationsPostman Collection

Overview

Customer 360 API is a Postman Collection published by 8x8 on the APIs.io network.

The Customer 360 API provides unified access to customer interaction history and insights across all 8x8 contact center channels. Given a customer identity (email, phone number, contact ID, or account ID), the API returns a list of interactions along with aggregated sentiment and topic insights. ## Authentication All endpoints require an 8x8 API key obtained from the 8x8 Admin Console. Pass the key in the x-api-key request header: x-api-key: <your-api-key> Refer to [How to get API Keys

The collection contains 2 requests organised into 6 folders.

Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.

Requests & Folders

v1

Related API Specs

8x8 Contact Center Chat API V2 (OpenAPI) 8x8 Contact Center Dynamic Campaigns (OpenAPI) Contact Center Campaigns API (OpenAPI) Chapi - Chat API (OpenAPI) Contact Center Agent Status API (OpenAPI) 8x8 Contact Center Call API Reference (OpenAPI) Contact Center Chat Gateway (OpenAPI) 8x8 Administration - Address Management API (OpenAPI) 8x8 Administration - Operations API (OpenAPI) 8x8 Administration - Phone Number Management API (OpenAPI) 8x8 Administration - Ring Group Management API (OpenAPI) 8x8 Administration - Site Management API (OpenAPI) 8x8 Administration - User Management API (OpenAPI) 8x8 Analytics for Contact Center Historical Metrics API (OpenAPI) 8x8 Analytics for Contact Center Real-time Metrics API (OpenAPI) Audit Records API (OpenAPI) Cloud Storage Service Public API (OpenAPI) Customer 360 API (OpenAPI) Quality Management and Speech Analytics API (OpenAPI) Work Analytics Customer Data (OpenAPI) Work Analytics Historical (OpenAPI) Work Analytics (OpenAPI) Automation API (OpenAPI) Business Messaging API (OpenAPI) Configuration API (OpenAPI) Contacts API (OpenAPI) Number Lookup API (OpenAPI) Number Masking API (OpenAPI) SMS API (OpenAPI) Verification API (OpenAPI) Video Interaction API (OpenAPI) Voice API (OpenAPI) 8x8 Contact Center Chat API (OpenAPI)
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