8x8 Analytics for Contact Center Real-time Metrics API
The 8x8 Analytics for Contact Center Real-time Metrics API enables you to obtain the latest, real-time statistical data on queues and agents queue interactions. In addition to real-time data (which is refreshed every 5 seconds) you can also obtain data for select 15 or 30-minute intervals. The Real-time API supports both JSON and XML file response formats. You can switch between both formats using the `Accept` header. **Note**: the Real-time metrics endpoint is available on the following URLs: `
Overview
8x8 Analytics for Contact Center Real-time Metrics API is a Postman Collection published by 8x8 on the APIs.io network.
The 8x8 Analytics for Contact Center Real-time Metrics API enables you to obtain the latest, real-time statistical data on queues and agents queue interactions. In addition to real-time data (which is refreshed every 5 seconds) you can also obtain data for select 15 or 30-minute intervals. The Real-time API supports both JSON and XML file response formats. You can switch between both formats using the Accept header. Note: the Real-time metrics endpoint is available on the following URLs: `
The collection contains 10 requests organised into 12 folders.
Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.