8x8 · Postman Collection

8x8 Analytics for Contact Center Historical Metrics API

As a contact center supervisor, you may need to assess the performance of your agents. For example: - Analyze an agent’s call traffic queue - Drill down and analyze an agent’s activity history and get monthly, weekly, and hourly data - Determine the number of phone calls offered, accepted, rejected, or abandoned by an agent - Identify the total call handling time during the past hour The 8x8 Analytics for Contact Center Historic Metrics API offers an entire suite of historical reports for agent

10
Requests
11
Folders
View on GitHub Raw JSON TelecommunicationsUnited StatesCPaaSUCaaSCCaaSContact CenterMessagingSMSVoiceVideoIdentity VerificationWebhooksCloud CommunicationsPostman Collection

Overview

8x8 Analytics for Contact Center Historical Metrics API is a Postman Collection published by 8x8 on the APIs.io network.

As a contact center supervisor, you may need to assess the performance of your agents. For example: - Analyze an agent’s call traffic queue - Drill down and analyze an agent’s activity history and get monthly, weekly, and hourly data - Determine the number of phone calls offered, accepted, rejected, or abandoned by an agent - Identify the total call handling time during the past hour The 8x8 Analytics for Contact Center Historic Metrics API offers an entire suite of historical reports for agent

The collection contains 10 requests organised into 11 folders.

Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.

Requests & Folders

/
{id}
report-types
detailed-reports

Related API Specs

8x8 Contact Center Chat API V2 (OpenAPI) 8x8 Contact Center Dynamic Campaigns (OpenAPI) Contact Center Campaigns API (OpenAPI) Chapi - Chat API (OpenAPI) Contact Center Agent Status API (OpenAPI) 8x8 Contact Center Call API Reference (OpenAPI) Contact Center Chat Gateway (OpenAPI) 8x8 Administration - Address Management API (OpenAPI) 8x8 Administration - Operations API (OpenAPI) 8x8 Administration - Phone Number Management API (OpenAPI) 8x8 Administration - Ring Group Management API (OpenAPI) 8x8 Administration - Site Management API (OpenAPI) 8x8 Administration - User Management API (OpenAPI) 8x8 Analytics for Contact Center Historical Metrics API (OpenAPI) 8x8 Analytics for Contact Center Real-time Metrics API (OpenAPI) Audit Records API (OpenAPI) Cloud Storage Service Public API (OpenAPI) Customer 360 API (OpenAPI) Quality Management and Speech Analytics API (OpenAPI) Work Analytics Customer Data (OpenAPI) Work Analytics Historical (OpenAPI) Work Analytics (OpenAPI) Automation API (OpenAPI) Business Messaging API (OpenAPI) Configuration API (OpenAPI) Contacts API (OpenAPI) Number Lookup API (OpenAPI) Number Masking API (OpenAPI) SMS API (OpenAPI) Verification API (OpenAPI) Video Interaction API (OpenAPI) Voice API (OpenAPI) 8x8 Contact Center Chat API (OpenAPI)
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