8x8 · Postman Collection

8x8 Contact Center Call API Reference

The 8x8 Contact Center Call API facilitates contact center management of agent calls. Using the Call API you can designate a specific agent to either respond to or join a call. The Call API manages and assigns phone contacts along with transaction codes and interaction IDs. The Call API enables you to: * Create an agent assigned outbound phone interaction for calling a desired number * Amend the transaction codes for an interaction * End a phone call based on the **`interactionId`** * Hang up th

6
Requests
12
Folders
View on GitHub Raw JSON TelecommunicationsUnited StatesCPaaSUCaaSCCaaSContact CenterMessagingSMSVoiceVideoIdentity VerificationWebhooksCloud CommunicationsPostman Collection

Overview

8x8 Contact Center Call API Reference is a Postman Collection published by 8x8 on the APIs.io network.

The 8x8 Contact Center Call API facilitates contact center management of agent calls. Using the Call API you can designate a specific agent to either respond to or join a call. The Call API manages and assigns phone contacts along with transaction codes and interaction IDs. The Call API enables you to: * Create an agent assigned outbound phone interaction for calling a desired number * Amend the transaction codes for an interaction * End a phone call based on the interactionId * Hang up th

The collection contains 6 requests organised into 12 folders.

Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.

Requests & Folders

tenants

Related API Specs

8x8 Contact Center Chat API V2 (OpenAPI) 8x8 Contact Center Dynamic Campaigns (OpenAPI) Contact Center Campaigns API (OpenAPI) Chapi - Chat API (OpenAPI) Contact Center Agent Status API (OpenAPI) 8x8 Contact Center Call API Reference (OpenAPI) Contact Center Chat Gateway (OpenAPI) 8x8 Administration - Address Management API (OpenAPI) 8x8 Administration - Operations API (OpenAPI) 8x8 Administration - Phone Number Management API (OpenAPI) 8x8 Administration - Ring Group Management API (OpenAPI) 8x8 Administration - Site Management API (OpenAPI) 8x8 Administration - User Management API (OpenAPI) 8x8 Analytics for Contact Center Historical Metrics API (OpenAPI) 8x8 Analytics for Contact Center Real-time Metrics API (OpenAPI) Audit Records API (OpenAPI) Cloud Storage Service Public API (OpenAPI) Customer 360 API (OpenAPI) Quality Management and Speech Analytics API (OpenAPI) Work Analytics Customer Data (OpenAPI) Work Analytics Historical (OpenAPI) Work Analytics (OpenAPI) Automation API (OpenAPI) Business Messaging API (OpenAPI) Configuration API (OpenAPI) Contacts API (OpenAPI) Number Lookup API (OpenAPI) Number Masking API (OpenAPI) SMS API (OpenAPI) Verification API (OpenAPI) Video Interaction API (OpenAPI) Voice API (OpenAPI) 8x8 Contact Center Chat API (OpenAPI)
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