Contact Center Agent Status API
The 8x8 Contact Center Get/Set Agent Status API enables you to set an agent's status or availability in your contact center. You can set the status for a specific contact center agent or perform a bulk operation for setting the status for multiple agents. (e.g., ON_BREAK, WORK_OFFLINE). The available agent status codes and types include the following - * 0 UNKNOWN * 1 LOGGED_OUT * 2 LOGGED_IN * 3 ON_BREAK * 4 WAIT_TRANSACT * 5 WORK_OFFLINE * 6 TRANSACT_OFFERED * 7 PROCESS_TRANSACT * 8 POST_PROCE
Overview
Contact Center Agent Status API is a Postman Collection published by 8x8 on the APIs.io network.
The 8x8 Contact Center Get/Set Agent Status API enables you to set an agent’s status or availability in your contact center. You can set the status for a specific contact center agent or perform a bulk operation for setting the status for multiple agents. (e.g., ON_BREAK, WORK_OFFLINE). The available agent status codes and types include the following - * 0 UNKNOWN * 1 LOGGED_OUT * 2 LOGGED_IN * 3 ON_BREAK * 4 WAIT_TRANSACT * 5 WORK_OFFLINE * 6 TRANSACT_OFFERED * 7 PROCESS_TRANSACT * 8 POST_PROCE
The collection contains 4 requests organised into 6 folders.
Tagged areas include Telecommunications, United States, CPaaS, UCaaS, and CCaaS.