AsyncAPI channel · Intercom · Intercom Webhooks

`/intercom/webhook`

Single subscriber endpoint that receives every Intercom notification event the app is subscribed to. The `topic` field on the JSON envelope identifies the event class. Intercom sends one notification per HTTP POST and expects a 2xx response; non-2xx responses are retried with exponential backoff until `delivery_attempts` is exhausted.

Open source AsyncAPI → All Intercom channels Intercom provider profile

Provider: Intercom AsyncAPI: v2.6.0 Spec: Intercom Webhooks Operations: 1 Messages: 84

Channel address

/intercom/webhook

Operations

publish

receiveIntercomNotification

Receive an Intercom notification_event

Messages

PingNotification

Sent when an admin manually pings the subscription or Intercom periodically validates it.

Content-Type: application/json

AdminAddedToWorkspaceNotification

A new admin (teammate) joined the workspace.

Content-Type: application/json

AdminAwayModeUpdatedNotification

An admin toggled away mode or updated their reassignment setting.

Content-Type: application/json

AdminActivityLogEventCreatedNotification

An admin activity log entry was created.

Content-Type: application/json

AdminRemovedFromWorkspaceNotification

An admin (teammate) was removed from the workspace.

Content-Type: application/json

AdminLoggedInNotification

An admin signed in to the workspace.

Content-Type: application/json

AdminLoggedOutNotification

An admin signed out of the workspace.

Content-Type: application/json

ArticleCreatedNotification

A help center article was created.

Content-Type: application/json

ArticleUpdatedNotification

A help center article was updated.

Content-Type: application/json

ArticlePublishedNotification

A help center article was published.

Content-Type: application/json

ArticleUnpublishedNotification

A help center article was unpublished.

Content-Type: application/json

ArticleDeletedNotification

A help center article was deleted.

Content-Type: application/json

CompanyCreatedNotification

A new company was created in the workspace.

Content-Type: application/json

CompanyUpdatedNotification

A company's attributes were updated.

Content-Type: application/json

CompanyDeletedNotification

A company was deleted.

Content-Type: application/json

CompanyContactAttachedNotification

A contact was attached to a company.

Content-Type: application/json

CompanyContactDetachedNotification

A contact was detached from a company.

Content-Type: application/json

ContactArchivedNotification

A contact was archived.

Content-Type: application/json

ContactDeletedNotification

A contact was deleted.

Content-Type: application/json

ContactEmailUpdatedNotification

A contact's email address was changed.

Content-Type: application/json

ContactLeadAddedEmailNotification

A lead added an email address (without converting to a user).

Content-Type: application/json

ContactLeadCreatedNotification

A new lead contact was created.

Content-Type: application/json

ContactLeadSignedUpNotification

A lead converted into a user by signing up.

Content-Type: application/json

ContactLeadTagCreatedNotification

A tag was applied to a lead contact.

Content-Type: application/json

ContactLeadTagDeletedNotification

A tag was removed from a lead contact.

Content-Type: application/json

ContactLeadUpdatedNotification

A lead's attributes were updated.

Content-Type: application/json

ContactMergedNotification

Two contacts were merged.

Content-Type: application/json

ContactSubscribedNotification

A contact opted in to messaging.

Content-Type: application/json

ContactUnarchiveNotification

A previously archived contact was restored.

Content-Type: application/json

ContactUnsubscribedNotification

A contact opted out of messaging.

Content-Type: application/json

ContactUserCreatedNotification

A new user contact was created.

Content-Type: application/json

ContactUserTagCreatedNotification

A tag was applied to a user contact.

Content-Type: application/json

ContactUserTagDeletedNotification

A tag was removed from a user contact.

Content-Type: application/json

ContactUserUpdatedNotification

A user contact's attributes were updated.

Content-Type: application/json

ConversationAdminAssignedNotification

An admin or team was assigned to a conversation.

Content-Type: application/json

ConversationAdminClosedNotification

An admin closed a conversation.

Content-Type: application/json

ConversationAdminNotedNotification

An admin added a private note to a conversation.

Content-Type: application/json

ConversationAdminOpenAssignedNotification

An admin reopened and reassigned a conversation in a single action.

Content-Type: application/json

ConversationAdminOpenedNotification

An admin reopened a closed conversation.

Content-Type: application/json

ConversationAdminRepliedNotification

An admin posted a reply on a conversation.

Content-Type: application/json

ConversationAdminSingleCreatedNotification

An admin started a one-to-one conversation with a contact.

Content-Type: application/json

ConversationAdminSnoozedNotification

An admin snoozed a conversation.

Content-Type: application/json

ConversationAdminUnsnoozedNotification

A snoozed conversation woke up or was manually unsnoozed.

Content-Type: application/json

ConversationDeletedNotification

A conversation was deleted.

Content-Type: application/json

ConversationPartRedactedNotification

A conversation part was redacted.

Content-Type: application/json

ConversationPartTagCreatedNotification

A tag was applied to a conversation part.

Content-Type: application/json

ConversationPriorityUpdatedNotification

A conversation's priority flag changed.

Content-Type: application/json

ConversationRatingAddedNotification

A conversation rating was submitted by a contact.

Content-Type: application/json

ConversationReadNotification

A conversation was marked as read.

Content-Type: application/json

ConversationUserCreatedNotification

A contact (user or lead) started a new conversation.

Content-Type: application/json

ConversationUserRepliedNotification

A contact replied on an existing conversation.

Content-Type: application/json

ConversationContactAttachedNotification

A contact was attached as a participant on a conversation.

Content-Type: application/json

ConversationContactDetachedNotification

A contact was detached from a conversation.

Content-Type: application/json

EventCreatedNotification

A data event was tracked against a contact.

Content-Type: application/json

TicketCreatedNotification

A ticket was created.

Content-Type: application/json

TicketStateUpdatedNotification

A ticket's state changed.

Content-Type: application/json

TicketNoteCreatedNotification

A private note was added to a ticket.

Content-Type: application/json

TicketAdminAssignedNotification

A ticket was assigned to an admin.

Content-Type: application/json

TicketTeamAssignedNotification

A ticket was assigned to a team.

Content-Type: application/json

TicketContactAttachedNotification

A contact was attached to a ticket.

Content-Type: application/json

TicketContactDetachedNotification

A contact was detached from a ticket.

Content-Type: application/json

TicketAttributeUpdatedNotification

A custom or system ticket attribute was updated.

Content-Type: application/json

TicketAdminRepliedNotification

An admin replied on a ticket.

Content-Type: application/json

TicketContactRepliedNotification

A contact replied on a ticket.

Content-Type: application/json

TicketClosedNotification

A ticket was closed.

Content-Type: application/json

TicketRatingProvidedNotification

A rating was submitted on a ticket.

Content-Type: application/json

GranularSubscribeNotification

A contact opted in to a granular subscription type.

Content-Type: application/json

GranularUnsubscribeNotification

A contact opted out of a granular subscription type.

Content-Type: application/json

VisitorSignedUpNotification

An anonymous visitor signed up and became an identified user.

Content-Type: application/json

ContentStatBannerNotification

A delivery or engagement stat fired for a banner.

Content-Type: application/json

ContentStatCarouselNotification

A delivery or engagement stat fired for a carousel.

Content-Type: application/json

ContentStatChatNotification

A delivery or engagement stat fired for a chat message.

Content-Type: application/json

ContentStatChecklistNotification

A delivery or engagement stat fired for a checklist.

Content-Type: application/json

ContentStatCustomBotNotification

A delivery or engagement stat fired for a custom bot.

Content-Type: application/json

ContentStatEmailNotification

A delivery or engagement stat fired for an email.

Content-Type: application/json

ContentStatNewsItemNotification

A delivery or engagement stat fired for a news item.

Content-Type: application/json

ContentStatPostNotification

A delivery or engagement stat fired for a post.

Content-Type: application/json

ContentStatPushNotification

A delivery or engagement stat fired for a push notification.

Content-Type: application/json

ContentStatSeriesNotification

A delivery or engagement stat fired for a series.

Content-Type: application/json

ContentStatSeriesWebhookNotification

A webhook step inside a series fired.

Content-Type: application/json

ContentStatSmsNotification

A delivery or engagement stat fired for an SMS message.

Content-Type: application/json

ContentStatSurveyNotification

A delivery or engagement stat fired for a survey.

Content-Type: application/json

ContentStatTooltipGroupNotification

A delivery or engagement stat fired for a tooltip group.

Content-Type: application/json

ContentStatTourNotification

A delivery or engagement stat fired for a product tour.

Content-Type: application/json

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