AsyncAPI channel · Freshworks · Freshworks Webhook Events

/freshchat/conversation-reopen

Triggered when a previously resolved conversation is reopened in Freshchat.

Open source AsyncAPI → All Freshworks channels Freshworks provider profile
Provider: Freshworks AsyncAPI: v2.6.0 Spec: Freshworks Webhook Events Operations: 1 Messages: 1

Channel address

/freshchat/conversation-reopen

Operations

publish
onFreshchatConversationReopen
Freshchat conversation reopen event

Messages

FreshchatConversationEvent
Payload sent by Freshchat when a conversation lifecycle event occurs such as assignment, resolution, or reopening.
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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