AsyncAPI channel · freshdesk · Freshdesk Webhook Events

`/webhook`

Webhook endpoint that receives event payloads from Freshdesk automation rules. Freshdesk sends JSON-encoded HTTP POST requests to this endpoint when the configured automation rule conditions are met.

Open source AsyncAPI → All freshdesk channels freshdesk provider profile

Provider: freshdesk AsyncAPI: v2.6.0 Spec: Freshdesk Webhook Events Operations: 1 Messages: 5

Channel address

/webhook

Operations

publish

receiveWebhookEvent

Receive a webhook event from Freshdesk

Messages

ticketCreated

Fired when a new ticket is created in Freshdesk.

Content-Type: application/json

ticketUpdated

Fired when a ticket is updated, including status changes, priority changes, agent reassignments, and field modifications.

Content-Type: application/json

ticketDeleted

Fired when a ticket is deleted from the helpdesk.

Content-Type: application/json

noteAdded

Fired when a note is added to a ticket.

Content-Type: application/json

replyReceived

Fired when a reply is received on a ticket.

Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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