AsyncAPI channel · Freshdesk · Freshdesk Webhook Events

/webhook

Webhook endpoint that receives event payloads from Freshdesk automation rules. Freshdesk sends JSON-encoded HTTP POST requests to this endpoint when the configured automation rule conditions are met.

Open source AsyncAPI → All Freshdesk channels Freshdesk provider profile
Provider: Freshdesk AsyncAPI: v2.6.0 Spec: Freshdesk Webhook Events Operations: 1 Messages: 5

Channel address

/webhook

Operations

publish
receiveWebhookEvent
Receive a webhook event from Freshdesk

Messages

ticketCreated
Fired when a new ticket is created in Freshdesk.
Content-Type: application/json
ticketUpdated
Fired when a ticket is updated, including status changes, priority changes, agent reassignments, and field modifications.
Content-Type: application/json
ticketDeleted
Fired when a ticket is deleted from the helpdesk.
Content-Type: application/json
noteAdded
Fired when a note is added to a ticket.
Content-Type: application/json
replyReceived
Fired when a reply is received on a ticket.
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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