Utility Customer & Metering Management
Utility-specific customer and metering operations from the supply point to billing inputs — utility customer accounts, meter inventory, AMI / smart-meter data acquisition, meter reading and validation, meter-to-cash inputs, service connection and disconnection, and protection of vulnerable customers.
Utility Customer & Metering Management (BC-3910) is a level-1 business capability in the Power & Water Utilities model. The catalog holds 21 API surface(s) from 9 provider(s) that can perform some part of it, 7 of them rated strong or better. Reach is the vendor surface that lands on this capability — it is not a claim about what any particular organisation has deployed.
Authorities this capability cites
Cited by the capability model itself. These frameworks are referenced, never redistributed, and citing one does not imply its owner endorses this listing.
- https://webstore.iec.ch/publication/6204
- https://standards.ieee.org/ieee/2030.5/5897/
- https://www.naruc.org/
- https://www.ofgem.gov.uk/
Sub-capabilities
Utility Customer Account Management BC-3910.10
Utility-specific customer account lifecycle covering supply-point identifiers, occupancy changes, and tariff assignment.
Meter Asset Management BC-3910.20
Lifecycle management of physical meter and communication assets including stock, install, exchange, and recovery.
AMI Data Acquisition Operations BC-3910.30
Acquisition of advanced metering infrastructure data via head-end systems, communication networks, and meter data management.
Meter Reading & Validation BC-3910.40
Cyclic and event-driven reading of meters and validation, estimation, and editing of consumption data.
Meter-to-Cash Operations BC-3910.50
Utility-specific operations preparing usage data for billing and revenue protection, including bill exception handling and revenue-leakage detection.
Service Connection & Disconnection Operations BC-3910.60
Activation, deactivation, and prepayment-mode operation of utility supplies at the customer interface.
Vulnerable Customer Management BC-3910.70
Identification and protection of customers in vulnerable circumstances including priority-services registers and affordability schemes.
Providers that reach this capability
Ordered by rating band. Reach means a provider publishes an API surface that can perform some part of this capability — it is not a claim that any particular organisation has deployed it.