Sprinklr Webhooks

generated: '2026-08-12'
method: searched
source: https://dev.sprinklr.com/sprinklr-webhooks
docs:
  - https://dev.sprinklr.com/sprinklr-webhooks
  - https://dev.sprinklr.com/webhook-retries-logic
spec_type: none
asyncapi_published: false
asyncapi_note: >-
  Sprinklr publishes NO AsyncAPI document. Probed /asyncapi.yaml and
  /asyncapi.json on api3.sprinklr.com and dev.sprinklr.com; the GitHub org
  github.com/sprinklr-inc holds no event spec. What Sprinklr does publish is a
  prose webhook catalogue on the developer portal, captured below. Nothing here
  is fabricated into AsyncAPI shape.
surface: webhooks
transport: HTTP POST to a subscriber-registered callback URL
payload_format: application/json
description: >-
  Sprinklr webhooks push real-time entity events to a callback URL registered
  through the webhook subscription APIs. Subscriptions are managed through a
  full CRUD + lifecycle surface and are authenticated with the same OAuth 2.0
  model as the rest of the platform.
subscription_operations:
  - {name: Create Subscription, description: Register a callback URL and event type.}
  - {name: Verify Subscription, description: Callback URL verification check.}
  - {name: Activate Subscription}
  - {name: Read Subscription}
  - {name: Read All Subscription}
  - {name: Update Subscription}
  - {name: Deactivate Subscription}
  - {name: Delete Subscription}
  - {name: Fetch Webhook Types, description: Enumerates the webhook types supported by the platform.}
  - {name: Webhook Replay and Retrieve, description: Listed as a v2 API family; replays or retrieves previously delivered events.}
events:
  - entity: Case
    types: [case.create, case.update, case.delete, case.association-change]
    note: Case payloads carry a sentiment key — 1 positive, 0 neutral, -1 negative.
  - entity: Message
    subtypes:
      inbound: [updated, received, deleted]
      outbound: [published, publish-failed]
      draft: [created, scheduled, updated]
  - entity: Audience Activity
    types: [activity]
  - entity: Profile
    types: [created, updated, deleted, merged]
  - entity: Campaign
    types: [create, update, delete]
  - entity: Comment
    types: [create, update]
  - entity: SAM (Sprinklr Asset Manager)
    types: [asset.created, asset.updated, asset.deleted]
  - entity: Task
    types: [create, update, delete]
  - entity: CFM Survey Response
    types: [survey.response.submitted]
    added: '2025-Q3'
    source: https://dev.sprinklr.com/jul-sep-2025
  - entity: Voice Call Quality Metrics
    types: [call.quality]
    added: '2025-Q3'
    payload_note: Participant details, call identifiers and real-time MOS, jitter, packet loss, round-trip time and network speed.
    source: https://dev.sprinklr.com/jul-sep-2025
  - entity: Business Hours
    types: [created, updated]
    added: '2025-Q3'
  - entity: Business Holiday Lists
    types: [created, updated]
    added: '2025-Q3'
event_count: 12
message_envelope:
  fields:
    id: Event identifier.
    type: 'Dotted event name, e.g. case.create / case.update.'
    payload: The entity snapshot.
    eventTime: Epoch milliseconds.
    subscriptionDetails.subscriptionId: The subscription that produced the delivery.
  example_source: https://dev.sprinklr.com/sprinklr-webhooks
delivery:
  expected_response: 200 OK
  timeout_seconds: 10
  provider_guidance: >-
    "We recommend using an asynchronous webhook endpoint that sends 200 OK
    within 10 seconds (default setup for webhook retries logic). This helps
    avoid unwanted congestion at either the sender's or receiver's end."
  retries:
    supported: true
    docs: https://dev.sprinklr.com/webhook-retries-logic
    policy_detail: null
  replay:
    supported: true
    via: Webhook Replay and Retrieve API
security:
  callback_verification: true
  callback_verification_note: Sprinklr performs a Callback URL Verification Check before activating a subscription.
  signing:
    documented: false
    note: >-
      No HMAC signature header, no shared-secret signing scheme and no
      timestamp-tolerance rule is documented on the webhooks page. Sprinklr says
      "you can even use the different sets of available Authorization to protect
      your data" but does not specify them publicly. A consumer therefore has no
      published way to verify that an inbound POST really came from Sprinklr.
  authorization_options: available-but-unspecified
gaps:
  - No AsyncAPI or other machine-readable event schema.
  - No published payload signing/verification contract.
  - No published retry backoff schedule or maximum attempt count.
  - Event type strings are only partially documented (case.create / case.update are shown; the rest are named in prose).