Nextiva Events

generated: '2026-07-31'
method: searched
source: https://developer.nextiva.com/nextiva/docs/sdk-architecture, https://developer.nextiva.com/nextiva/docs/real-time-transcription-stream,
  https://developer.nextiva.com/nextiva/docs/acd-service, https://developer.nextiva.com/nextiva/docs/call-control,
  https://developer.nextiva.com/nextiva/docs/retrieve-customer-contextual-information
spec_type: none
spec_published: false
kind: websocket-event-stream
summary: >-
  Nextiva publishes NO AsyncAPI document, but it does document a real event
  surface: after an HTTP command the server opens WebSocket connections and
  pushes events to the SDK, which re-emits them on an observable stream
  (`sdk.events$`, filtered with `ofType(EventTypes.X)`). Two channels are
  described in the SDK architecture guide. The event names below are the ones
  Nextiva actually names in its published docs, each recorded with the doc page
  it appears on and whether the docs classify it as an external (subscribable)
  or internal (SDK-private) event. Payload schemas are not published except for
  the live-transcription samples, so no schemas are asserted here. There is no
  customer-configurable HTTP webhook surface: the SMS Messaging API description
  states that inbound SMS events "are typically consumed as Workitems via the
  SDK's event stream, with webhook configurations handled internally by the
  Nextiva platform."
channels:
- name: events
  transport: websocket
  direction: server-to-client
  purpose: >-
    Real-time system events — incoming calls, status changes, offer
    notifications, workitem state changes, live transcription.
- name: analytics
  transport: websocket
  direction: server-to-client
  purpose: >-
    Supervisory data — users, queues, campaigns, outbound lists and workitem
    statistics.
- name: voice-signaling
  transport: websocket
  protocol: mod_verto (FreeSWITCH)
  direction: bidirectional
  purpose: >-
    Call signaling between the browser and FreeSWITCH; media then flows over
    RTP.
subscription:
  api: sdk.events$
  operator: ofType(EventTypes.<Name>)
  example_import: "import { EventTypes, ofType } from '@nextiva/ncx-web-sdk';"
events:
- name: LiveTranscriptionNotification
  visibility: external
  service: transcription
  description: Emitted in real time as audio is transcribed.
  documented_at: https://developer.nextiva.com/nextiva/docs/real-time-transcription-stream
  payload_fields: [id, name, createdAt, workitemId, result, message.transcript]
- name: LiveTranscriptionCompletedNotification
  visibility: external
  service: transcription
  description: Emitted after the transcription session ends.
  documented_at: https://developer.nextiva.com/nextiva/docs/real-time-transcription-stream
- name: WorkitemStateChangeNotification
  visibility: external
  service: workitem
  description: Emitted when the state of a workitem changes.
  documented_at: https://developer.nextiva.com/nextiva/docs/call-control
- name: PhoneStateNotification
  visibility: external
  service: call-control
  description: Emitted when the agent phone state changes.
  documented_at: https://developer.nextiva.com/nextiva/docs/call-control
- name: OffersChangedNotification
  visibility: external
  service: acd
  description: >-
    Emitted with the updated list of offers after the ACD service adds or
    removes an offer.
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferNotification
  visibility: internal
  service: acd
  description: SDK-internal event raised when a new ACD offer arrives.
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferAcceptedNotification
  visibility: internal
  service: acd
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferRejectedNotification
  visibility: internal
  service: acd
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferExpiredNotification
  visibility: internal
  service: acd
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferTerminatedByHangupNotification
  visibility: internal
  service: acd
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
- name: OfferRemovedNotification
  visibility: internal
  service: acd
  documented_at: https://developer.nextiva.com/nextiva/docs/acd-service
webhooks:
  customer_configurable: false
  note: >-
    No outbound HTTP webhook registration API or webhook catalog is published.
    Events reach the customer through the SDK WebSocket stream only.
gaps:
- no AsyncAPI document published
- no message schemas published for most events (only live-transcription samples)
- no WebSocket endpoint URL published (the SDK resolves it after login)
- no customer-configurable HTTP webhooks