Dispatchtickets Com Webhooks

generated: '2026-11-05'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://dispatchtickets.com/docs/webhooks/
sources:
- https://dispatchtickets.com/docs/webhooks/
- https://dispatchtickets.com/docs/slack/
description: Receive real‑time notifications when tickets are created or updated, comments are added, and chats start.
events:
- event: ticket.created
  description: A ticket is created, from any channel (API, email, form, portal, chat).
- event: ticket.updated
  description: 'Ticket fields change: status, priority, assignee, company, custom fields.'
- event: ticket.comment.created
  description: 'A comment is added: a customer message, an agent reply, or an internal note.'
- event: ticket.overdue
  description: A ticket passes its SLA due time.
- event: ticket.awaiting_reply
  description: A chat visitor has waited too long for a reply; sent once at warning (1 minute) and once at critical (3 minutes).
- event: chat.started
  description: A website visitor starts a chat (the opening message creates the ticket).
- event: chat.message
  description: A visitor sends a follow‑up or an agent replies in a chat (internal notes are never included).
delivery:
  signature: HMAC‑SHA256 signed payload
  content_type: application/json
note: Signature verification uses the X‑Dispatch‑Signature header (sha256=…) and the X‑Dispatch‑Delivery header; the signature is the hex HMAC‑SHA256
  of the raw request body keyed with the webhook secret you provide when creating the webhook.
docs: https://dispatchtickets.com/docs/webhooks/