Avaya Webhooks

generated: '2026-09-14'
method: derived
source: >-
  derived from openapi/avaya-infinity-notifications-openapi.yml,
  openapi/avaya-axp-notification-openapi.yml, openapi/avaya-axp-digital-notification-openapi.yml and
  openapi/avaya-infinity-notification-service-openapi.yml; docs at
  https://developers.avayacloud.com/avaya-experience-platform/docs/notification-subscriptions
spec_type: Webhooks
asyncapi_published: false
asyncapi_note: >-
  Avaya publishes no AsyncAPI document. The event surface is real and substantial — four subscription
  APIs across two platforms, delivering over webhook and WebSocket — but it is described only through
  the REST subscription-management contract and prose. Nothing here is fabricated: the channels,
  event families and transports below are read out of the harvested OpenAPI enums and descriptions.
delivery:
  transports: [WEBHOOK, WEBSOCKET]
  detail: >-
    AXP's Notification API lets a subscription choose transport type WEBHOOK or WEBSOCKET. Avaya
    Infinity's Notifications API delivers to a registered HTTP endpoint using POST or PUT (Transport.method).
  subscription_lifetime: >-
    Subscriptions are TIME-LIMITED and expire. Each API exposes a :renew action
    (POST /subscriptions/{subscriptionId}:renew) that must be called before expiry or delivery stops.
    An agent that subscribes and walks away silently loses the stream — this is the most important
    operational fact about Avaya's event surface.
  status_values: [ACTIVE, INACTIVE, PENDING]
surfaces:
  - name: Avaya Infinity Notifications API
    spec: openapi/avaya-infinity-notifications-openapi.yml
    base: https://core.{customerId}.ec.avayacloud.com/api/events/v1
    operations: 12
    manage:
      - createSubscription (POST /subscriptions)
      - listSubscriptions (GET /subscriptions)
      - getSubscription (GET /subscriptions/{subscriptionId})
      - updateSubscription (PATCH /subscriptions/{subscriptionId})
      - deleteSubscription (DELETE /subscriptions/{subscriptionId})
      - renewSubscription (POST /subscriptions/{subscriptionId}:renew)
    event_families: [AGENT, INTERACTION, QUEUE, ALL]
    events_described:
      - {family: AGENT, events: [login, logout, ready state change, not-ready state change]}
      - {family: INTERACTION, events: [created, completed, transferred]}
      - {family: QUEUE, events: [queue events, per the family enum; individual event names not enumerated in the contract]}
    note: >-
      The six /accounts/{accountId}/subscriptions forms of these same operations are marked
      deprecated: true in the contract — see lifecycle/avaya-lifecycle.yml.
  - name: Avaya Experience Platform Notification API
    spec: openapi/avaya-axp-notification-openapi.yml
    operations: 5
    manage:
      - POST /accounts/{accountId}/subscriptions
      - GET/PATCH/DELETE /accounts/{accountId}/subscriptions/{subscriptionId}
      - POST /accounts/{accountId}/subscriptions/{subscriptionId}:renew
    event_families: [Analytics, Agent & Engagement]
    docs: https://developers.avayacloud.com/avaya-experience-platform/docs/notification-agent-and-engagement
  - name: Avaya Experience Platform Digital Notification API
    spec: openapi/avaya-axp-digital-notification-openapi.yml
    operations: 5
    manage:
      - createDigitalWebhookSubscription (POST /accounts/{accountId}/subscriptions)
      - deleteDigitalWebhookSubscription (DELETE /accounts/{accountId}/subscriptions/{subscriptionId})
    event_types:
      - MESSAGES
      - CUSTOMER_MESSAGES
      - CC_MESSAGES
      - PARTICIPANT_ADDED
      - PARTICIPANT_DISCONNECTED
      - ENGAGEMENT_CREATED
      - ENGAGEMENT_ERROR
      - TYPING
      - ALL
    callbacks_declared: true
    note: This is the one spec in the set that declares OpenAPI callbacks, so the delivered payload shape is machine-readable.
    docs: https://developers.avayacloud.com/avaya-experience-platform/docs/digital-notification
  - name: Avaya Infinity Notification Service
    spec: openapi/avaya-infinity-notification-service-openapi.yml
    operations: 6
gaps:
  - No AsyncAPI document — an event consumer cannot generate a client from a contract.
  - Event payload schemas are only machine-readable on the Digital Notification surface (via callbacks); the other three describe payloads in prose.
  - No documented signature/HMAC verification for delivered webhooks in the harvested contract.
  - No documented delivery retry policy or dead-letter behaviour.