Atera Webhooks

generated: '2026-08-06'
method: searched
source: https://support.atera.com/hc/en-us/articles/13688068743964-Webhooks
spec_type: none
asyncapi_published: false
notes: >-
  Atera ships a real outbound webhook surface but publishes no AsyncAPI document, no
  event schema and no payload reference. This artifact captures the webhook catalog as
  documented, and wires type Webhooks (not AsyncAPI) in apis.yml.

webhooks:
  docs: https://support.atera.com/hc/en-us/articles/13688068743964-Webhooks
  admin_path: Admin > Data management > Webhooks
  availability:
    plans:
    - Atera Enterprise (IT Departments)
    - Atera Superpower (MSP)
    - design partners
    note: Not available on lower subscription tiers.
  transport: HTTP POST to a subscriber-configured callback URL
  configuration:
    fields:
    - name: Name
      required: true
    - name: Description
      required: false
    - name: Callback URL
      required: true
      description: The endpoint that will receive the notifications.
  binding_model: >-
    A webhook does nothing on its own. It must be selected as the "Trigger webhook"
    action inside a ticket automation rule (Admin > Support and ticketing > Ticket
    automation rules); both steps are required before any notification is sent. One
    webhook can be assigned to multiple ticket automation rules.
  triggers:
  - id: new-ticket-created
    name: New ticket created
    domain: Tickets
  - id: ticket-closed-resolved
    name: Ticket closed/resolved
    domain: Tickets
  - id: ticket-status-changed
    name: Ticket status changed
    domain: Tickets
  scope: >-
    Ticketing only. There is no webhook trigger for the Agents, Alerts, Devices,
    Billing, Contacts, Contracts, Customers, CustomValues, Departments, KnowledgeBase
    or Rates domains — those are poll-only through the REST API.
  operations:
    test: Actions > Test sends a test notification to the endpoint (also available as
      "Send test" at creation time).
    deactivate: An Active toggle pauses notifications without deleting the webhook.
    delete: Deleting the webhook disconnects all assigned trigger events.
  payload_schema:
    published: false
    note: >-
      No payload example, field list, JSON Schema or AsyncAPI channel definition is
      published on the public webhook page.
  security:
    signing: not documented
    secret: not documented
    retries: not documented
    ip_allowlist: not documented

gaps:
- No AsyncAPI document.
- No webhook payload schema or example event.
- No signature/HMAC verification scheme documented for receivers.
- No delivery retry, ordering or replay guarantees documented.
- Event coverage is limited to three ticket lifecycle triggers; the other eleven data
  domains have no event surface.

x-evidence:
- {url: 'https://support.atera.com/hc/en-us/articles/13688068743964-Webhooks', http_status: 200, fetched: '2026-08-06'}