Zoho

Zoho Template Folders API

The TemplateFolders API from Zoho — 2 operation(s) for templatefolders.

GitHub OpenAPI

Operations 5

GET /api/v1/templateFolders Listing Template Folders #
POST /api/v1/templateFolders Adding a Template Folder #
GET /api/v1/templateFolders/{folderId} Getting a single Template Folder #
PUT /api/v1/templateFolders/{folderId} Updating a Template Folder #
DELETE /api/v1/templateFolders/{folderId} Delete Template Folder #

Documentation

📖
Documentation
https://www.zoho.com/crm/developer/docs/api/
📖
APIReference
https://www.zoho.com/crm/developer/docs/api/v8/
📖
GettingStarted
https://www.zoho.com/crm/developer/docs/
📖
Documentation
https://desk.zoho.com/DeskAPIDocument
📖
Documentation
https://www.zoho.com/analytics/api/v2/introduction.html
📖
APIReference
https://www.zoho.com/analytics/api/v2/
📖
Documentation
https://www.bigin.com/developer/docs/apis/v2/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/openapi/zoho-templatefolders-api-openapi.yml

Code Examples

💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-Sample-apps-iOS
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-flutter
💻
CodeExamples
https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-reactnative
💻
CodeExamples
https://github.com/zoho/Zoho-Desk-ASAP-Mobile-SDK-API-Samples
💻
CodeExamples
https://github.com/zoho/analytics-codestudio

Other Resources

🔗
SDKs
https://packagist.org/packages/zohocrm/php-sdk-8.0
🔗
SDKs
https://pypi.org/project/zohocrmsdk8-0/
🔗
SDKs
https://www.nuget.org/packages/ZOHOCRMSDK-8.0/
🔗
SDKs
https://github.com/zoho/zohocrm-java-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/nodejs-sdk-8.0
🔗
SDKs
https://www.npmjs.com/package/@zohocrm/typescript-sdk-8.0
🔗
SDKs
https://rubygems.org/gems/ZOHOCRMSDK8_0
🔗
SDKs
https://github.com/zoho/zohocrm-javascript-sdk-8.0
🔗
SDKs
https://github.com/zoho/zohocrm-scala-sdk-8.0
🔗
SDKs
https://cocoapods.org/pods/ZCRMiOS
🔗
DeveloperPortal
https://www.zoho.com/desk/developers/
🔗
SDKs
https://github.com/zoho/ZohoDeskPortalSDK
🔗
SDKs
https://github.com/zoho/react-native-zohodesk-portal-sdk
🔗
SDKs
https://github.com/zoho/zdesk-asap-flutter
🔗
SDKs
https://github.com/zoho/cordova-plugin-zohodesk-portal
🔗
Tools
https://github.com/zoho/analytics-mcp-server
🔗
Integrations
https://github.com/zoho/analytics-dataiku-import-plugin
🔗
Integrations
https://github.com/zoho/analytics-dataiku-export-plugin
🔗
DeveloperPortal
https://www.bigin.com/developer-center.html

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OpenAPI Specification

zoho-templatefolders-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Helpcenter Template Folders API
  version: 1.0.0
tags:
- name: TemplateFolders
paths:
  /api/v1/templateFolders:
    get:
      tags:
      - TemplateFolders
      summary: Listing Template Folders
      description: List all Template Folders in alphabetical order
      operationId: getTemplateFolders
      parameters:
      - name: departmentId
        in: query
        description: the corresponding department to be fetched
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          description: the corresponding department to be fetched
          pattern: ([0-9]+)
      - name: limit
        in: query
        description: number of folders to be retrieved Range 1-50, @DEFAULT 50@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: number of folders to be retrieved Range 1-50, @DEFAULT 50@
          pattern: ([0-9]+)
      - name: from
        in: query
        description: from index, @DEFAULT 1@
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: from index, @DEFAULT 1@
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/folderListResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    post:
      tags:
      - TemplateFolders
      summary: Adding a Template Folder
      description: Adding a Template Folder
      operationId: addTemplateFolder
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/addTemplateFolder_templateFolderjson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '201':
          $ref: '#/components/responses/templateFolderResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
      x-audience:
      - external-public
  /api/v1/templateFolders/{folderId}:
    get:
      tags:
      - TemplateFolders
      summary: Getting a single Template Folder
      description: Listing  a particular Template Folder
      operationId: getTemplateFolder
      parameters:
      - $ref: '#/components/parameters/folderId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/templateFolderResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
    put:
      tags:
      - TemplateFolders
      summary: Updating a Template Folder
      description: Updating a Template Folder
      operationId: updateTemplateFolder
      parameters:
      - $ref: '#/components/parameters/folderId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/templateFolderjson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/templateFolderResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
    delete:
      tags:
      - TemplateFolders
      summary: Delete Template Folder
      description: Delete a Template Folder
      operationId: deleteTemplateFolder
      parameters:
      - $ref: '#/components/parameters/folderId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.DELETE
      x-audience:
      - external-public
components:
  parameters:
    folderId:
      name: folderId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
  requestBodies:
    addTemplateFolder_templateFolderjson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              folderDesc:
                type:
                - string
                - 'null'
                maxLength: 32000
                minLength: 0
              folderAccessDetails:
                type:
                - 'null'
                - object
                additionalProperties: false
                maxProperties: 5
                minProperties: 5
                properties:
                  teams:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  roles:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  type:
                    type:
                    - string
                    - 'null'
                    enum:
                    - onlyMe
                    - allAgents
                    - restrictedAccess
                    maxLength: 100
                    minLength: 0
                  rolesAndSubordinates:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  agents:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                required:
                - agents
                - roles
                - rolesAndSubordinates
                - teams
                - type
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              folderName:
                type:
                - string
                - 'null'
                maxLength: 250
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
            required:
            - departmentId
            - folderAccessDetails
            - folderName
          examples:
            Valid requestBody Definitions:
              value:
                folderDesc: contains details
                folderAccessDetails:
                  type: allAgents
                departmentId: '4000000007039'
                folderName: New my Folder
    templateFolderjson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              folderDesc:
                type:
                - string
                - 'null'
                maxLength: 32000
                minLength: 0
              folderAccessDetails:
                type:
                - 'null'
                - object
                additionalProperties: false
                maxProperties: 5
                minProperties: 5
                properties:
                  teams:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  roles:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  type:
                    type:
                    - string
                    - 'null'
                    enum:
                    - onlyMe
                    - allAgents
                    - restrictedAccess
                    maxLength: 100
                    minLength: 0
                  rolesAndSubordinates:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  agents:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                required:
                - agents
                - roles
                - rolesAndSubordinates
                - teams
                - type
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              folderName:
                type:
                - string
                - 'null'
                maxLength: 250
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
          examples:
            Valid requestBody Definitions:
              value:
                folderName: NEw Folder
  responses:
    folderListResponse:
      description: folderListResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - array
            items:
              $ref: ./TemplateFolders.json#/components/schemas/templateFolderResponse
          examples:
            Valid responses Definitions:
              value:
              - folderDesc: null
                modifiedOn: 1588492006000
                createdBy: '11000000038001'
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: restrictedAccess
                  rolesAndSubordinates: null
                  agents:
                  - '11000000038001'
                  - '11000000058011'
                departmentId: '11000000013068'
                modifiedBy: '11000000038001'
                folderName: aaaa
                category: CUSTOM_FOLDER
                createdOn: 1588460392000
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '1'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000065077'
              - folderDesc: null
                modifiedOn: null
                createdBy: '11000000038001'
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: restrictedAccess
                  rolesAndSubordinates: null
                  agents:
                  - '11000000016526'
                  - '11000000038001'
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: accesible by agent1
                category: CUSTOM_FOLDER
                createdOn: 1588489754000
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '2'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000070193'
              - folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: allAgents
                  rolesAndSubordinates: null
                  agents: null
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: Agent Notification
                category: DEFAULT_FOLDER
                createdOn: null
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '13'
                    kbCategory: '10'
                    calls: '4'
                    solutions: '0'
                    accounts: '0'
                    events: '4'
                    tasks: '4'
                    contacts: '0'
                    products: '0'
                folderId: '11000000013052'
              - folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: allAgents
                  rolesAndSubordinates: null
                  agents: null
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: Contact Notification
                category: DEFAULT_FOLDER
                createdOn: null
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '9'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000013048'
              - folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: allAgents
                  rolesAndSubordinates: null
                  agents: null
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: Public SMS Templates
                category: DEFAULT_FOLDER
                createdOn: null
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '0'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000013046'
              - folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: allAgents
                  rolesAndSubordinates: null
                  agents: null
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: Secondary Contacts Notification
                category: DEFAULT_FOLDER
                createdOn: null
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '8'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000013054'
              - folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: allAgents
                  rolesAndSubordinates: null
                  agents: null
                departmentId: '11000000013068'
                modifiedBy: null
                folderName: Team Notification
                category: DEFAULT_FOLDER
                createdOn: null
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '6'
                    calls: '3'
                    solutions: '0'
                    accounts: '0'
                    events: '3'
                    tasks: '3'
                    contacts: '0'
                    products: '0'
                folderId: '11000000013050'
              - folderDesc: tset
                modifiedOn: 1588252173000
                createdBy: '11000000016526'
                folderAccessDetails:
                  teams: null
                  roles: null
                  type: restrictedAccess
                  rolesAndSubordinates: null
                  agents:
                  - '11000000016526'
                  - '11000000038001'
                departmentId: '11000000013068'
                modifiedBy: '11000000016526'
                folderName: zzmyfolder
                category: CUSTOM_FOLDER
                createdOn: 1588243095000
                templatesCount:
                - templateType: Email
                  count:
                    tickets: '39'
                    calls: '0'
                    solutions: '0'
                    accounts: '0'
                    contacts: '0'
                    tasks: '0'
                    events: '0'
                    products: '0'
                folderId: '11000000057021'
    templateFolderResponse:
      description: templateFolderResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              folderDesc:
                type:
                - string
                - 'null'
                maxLength: 32000
                minLength: 0
              modifiedOn:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              createdBy:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              folderAccessDetails:
                type:
                - 'null'
                - object
                additionalProperties: false
                maxProperties: 5
                minProperties: 5
                properties:
                  teams:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  roles:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  type:
                    type:
                    - string
                    - 'null'
                    enum:
                    - onlyMe
                    - allAgents
                    - restrictedAccess
                    maxLength: 100
                    minLength: 0
                  rolesAndSubordinates:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                  agents:
                    type:
                    - 'null'
                    - array
                    items:
                      type:
                      - string
                      - 'null'
                      - integer
                      format: int64
                      pattern: ([0-9]+)
                    uniqueItems: false
                required:
                - agents
                - roles
                - rolesAndSubordinates
                - teams
                - type
              departmentId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              modifiedBy:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              folderName:
                type:
                - string
                - 'null'
                maxLength: 250
                minLength: 0
                pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
              category:
                type:
                - string
                - 'null'
                enum:
                - CUSTOM_FOLDER
                - DEFAULT_FOLDER
                maxLength: 100
                minLength: 0
              createdOn:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
                pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
              folderId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - category
            - createdBy
            - createdOn
            - departmentId
            - folderAccessDetails
            - folderDesc
            - folderId
            - folderName
            - modifiedBy
            - modifiedOn
          examples:
            Valid responses Definitions:
              value:
                folderDesc: null
                modifiedOn: null
                createdBy: null
                folderAccessDetails:
                  type: allAgents
                departmentId: '1892000000082069'
                modifiedBy: null
                folderName: Public Email Templates
                category: DEFAULT_FOLDER
                createdOn: null
                folderId: '1892000000082079'
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter