Zenduty SLA API
This object represents the SLA of an incident. You can checkout the SLA docs here https://docs.zenduty.com/docs/incidentsla
OpenAPI Specification
openapi: 3.0.0
info:
version: 1.1.0
title: Zenduty Account Custom Role SLA API
termsOfService: https://zenduty.com
contact:
email: vishwa@zenduty.com
license:
name: Apache 2.0
x-logo:
url: data:image/svg+xml;base64,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
description: "# Introduction\n\nZenduty is a cutting edge platform for incident management. With high level automation, Zenduty enables faster and better incident resolution keeping developers first.\n\n\n Javascript Libraries: https://github.com/Zenduty/zenduty-js\n\n Ruby Libraries: https://github.com/Zenduty/zenduty-ruby\n\n Python Libraries: https://github.com/Zenduty/zenduty-python-sdk\n\n Postman Collection for Zenduty API: https://github.com/Zenduty/zenduty-api-postman.git\n\n Account-level roles and permissions: https://docs.zenduty.com/docs/users#account-level-roles-and-permissions\n\n Team-level roles and permissions: https://docs.zenduty.com/docs/users#team-level-roles-and-permissions\n"
servers:
- url: https://www.zenduty.com
security:
- bearerAuth: []
tags:
- name: SLA
description: This object represents the SLA of an incident. You can checkout the SLA docs here https://docs.zenduty.com/docs/incidentsla
paths:
/api/account/teams/{}/sla/:
parameters:
- name: team_id
in: path
description: unique_id of the Team object
schema:
type: string
required: true
post:
tags:
- SLA
summary: Create the SLA object
description: Create the SLA object by setting the values of all the required parameters passed in the request body.
requestBody:
description: Request body parameters to create the SLA object
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/SLAPayload'
example:
name: New Infra SLA
escalations: []
application/xml:
schema:
$ref: '#/components/schemas/SLAPayload'
example:
name: New Infra SLA
escalations: []
responses:
'201':
description: OK
content:
application/json:
schema:
$ref: '#/components/schemas/SLAPostPut'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
application/xml:
schema:
$ref: '#/components/schemas/SLAPostPut'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
'400':
description: Bad Request
content:
application/json:
example:
detail: This request can not be processed.
application/xml:
example:
detail: This request can not be processed.
'403':
description: Forbidden
content:
application/json:
example:
detail: You do not have permission to perform this action.
application/xml:
example:
detail: You do not have permission to perform this action.
'404':
description: Not Found
content:
application/json:
example:
detail: Not Found.
application/xml:
example:
detail: Not Found.
get:
tags:
- SLA
summary: List all SLA objects
description: Returns a list of SLA objects.
responses:
'200':
description: OK
content:
application/json:
schema:
$ref: '#/components/schemas/SLAGet'
example:
- unique_id: b3c6af23-2b9e-414e-9706-bbf3af76828c
name: Infra SLA
is_active: true
acknowledge_time: 30
resolve_time: 60
creation_date: '2022-07-08T12:29:08.545605Z'
- unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
is_active: true
acknowledge_time: null
resolve_time: null
creation_date: '2022-07-08T14:45:21.096085Z'
application/xml:
schema:
$ref: '#/components/schemas/SLAGet'
example:
- unique_id: b3c6af23-2b9e-414e-9706-bbf3af76828c
name: Infra SLA
is_active: true
acknowledge_time: 30
resolve_time: 60
creation_date: '2022-07-08T12:29:08.545605Z'
- unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
is_active: true
acknowledge_time: null
resolve_time: null
creation_date: '2022-07-08T14:45:21.096085Z'
'400':
description: Bad Request
content:
application/json:
example:
detail: This request can not be processed.
application/xml:
example:
detail: This request can not be processed.
'403':
description: Forbidden
content:
application/json:
example:
detail: You do not have permission to perform this action.
application/xml:
example:
detail: You do not have permission to perform this action.
'404':
description: Not Found
content:
application/json:
example:
detail: Not Found.
application/xml:
example:
detail: Not Found.
/api/account/teams/{team_id}/sla/{sla_id}/:
parameters:
- name: team_id
in: path
description: unique_id of the Team object
schema:
type: string
required: true
- name: sla_id
in: path
description: unique_id of the SLA object
schema:
type: string
required: true
get:
tags:
- SLA
summary: Retrieve the SLA object
description: Retrieve the specified SLA object.
responses:
'200':
description: OK
content:
application/json:
schema:
$ref: '#/components/schemas/SLAGet'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
application/xml:
schema:
$ref: '#/components/schemas/SLAGet'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: New Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
'400':
description: Bad Request
content:
application/json:
example:
detail: This request can not be processed.
application/xml:
example:
detail: This request can not be processed.
'403':
description: Forbidden
content:
application/json:
example:
detail: You do not have permission to perform this action.
application/xml:
example:
detail: You do not have permission to perform this action.
'404':
description: Not Found
content:
application/json:
example:
detail: Not Found.
application/xml:
example:
detail: Not Found.
put:
tags:
- SLA
summary: Update the SLA object
description: Updates the specified SLA object by setting the values of the parameters passed in the request body. Any parameters not provided will be left unchanged.
requestBody:
description: Request body parameters to update the SLA object
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/SLAPayload'
example:
name: Modified Infra SLA
escalations: []
application/xml:
schema:
$ref: '#/components/schemas/SLAPayload'
example:
name: Modified Infra SLA
escalations: []
responses:
'200':
description: OK
content:
application/json:
schema:
$ref: '#/components/schemas/SLAPostPut'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: Modified Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
application/xml:
schema:
$ref: '#/components/schemas/SLAPostPut'
example:
escalations: []
unique_id: 010bc17d-f688-403d-b762-f039fb6f5ad9
name: Modified Infra SLA
description: ''
is_active: true
conditions: '{}'
acknowledge_time: null
resolve_time: null
team: 3674
'400':
description: Bad Request
content:
application/json:
example:
detail: This request can not be processed.
application/xml:
example:
detail: This request can not be processed.
'403':
description: Forbidden
content:
application/json:
example:
detail: You do not have permission to perform this action.
application/xml:
example:
detail: You do not have permission to perform this action.
'404':
description: Not Found
content:
application/json:
example:
detail: Not Found.
application/xml:
example:
detail: Not Found.
delete:
tags:
- SLA
summary: Delete the SLA object
description: Delete the specified SLA object permanently.
responses:
'204':
description: Success
'400':
description: Bad Request
content:
application/json:
example:
detail: This request can not be processed.
application/xml:
example:
detail: This request can not be processed.
'403':
description: Forbidden
content:
application/json:
example:
detail: You do not have permission to perform this action.
application/xml:
example:
detail: You do not have permission to perform this action.
'404':
description: Not Found
content:
application/json:
example:
detail: Not Found.
application/xml:
example:
detail: Not Found.
components:
schemas:
SLAPayload:
type: object
description: Payload schema for the SLA object
required:
- escalations
properties:
name:
type: string
description: An arbitary string that represents the SLA object's name
escalations:
type: array
description: An array of SLA Escalation objects
items:
$ref: '#/components/schemas/SLA_Escalation'
is_active:
type: boolean
default: true
description: A boolean flag that represents whether the SLA object is active or not
acknowledge_time:
type: integer
description: An integer that represents the SLA object's acknowledge_time
resolve_time:
type: integer
description: An integer that represents the SLA object's resolve_time
SLA_Escalation:
type: object
description: SLA Escalation object schema
properties:
responder:
type: array
description: An array of Responder objects
items:
type: object
description: Responder object schema
properties:
user:
type: string
description: A system-generated string that represents the User object's username
unique_id:
type: string
description: A system-generated string that represents the SLA Escalation object's unique_id
time:
type: integer
description: An integer that represents the SLA Escalation object's time. The value will be -ve before sla breach and +ve after sla breach
type:
type: integer
description: An integer that represents the SLA Escalation object's type. 1 for acknowledge SLA escalation and 2 for resolve SLA escalation
SLAGet:
type: object
description: SLA object schema
properties:
unique_id:
type: string
description: A system-generated string that represents the SLA object's unique_id
name:
type: string
description: An arbitary string that represents the SLA object's name
is_active:
type: boolean
default: true
description: A boolean flag that represents whether the SLA object is active or not
acknowledge_time:
type: integer
description: An integer that represents the SLA object's acknowledge_time
resolve_time:
type: integer
description: An integer that represents the SLA object's resolve_time
creation_date:
type: string
format: date-time
description: A formatted string that represents the SLA object's creation_date
SLAPostPut:
type: object
description: SLA object schema
properties:
escalations:
type: array
description: An array of SLA Escalation object
items:
$ref: '#/components/schemas/SLA_Escalation'
unique_id:
type: string
description: A system-generated string that represents the SLA object's unique_id
name:
type: string
description: An arbitary string that represents the SLA object's name
description:
type: string
description: An arbitary string that represents the SLA object's description
is_active:
type: boolean
default: true
description: A boolean flag that represents whether the SLA object is active or not
conditions:
type: object
description: Additional conditions object to create or update the SLA object
acknowledge_time:
type: integer
description: An integer that represents the SLA object's acknowledge_time
resolve_time:
type: integer
description: An integer that represents the SLA object's resolve_time
team:
type: integer
description: An integer that respresents the Team object's id
securitySchemes:
bearerAuth:
type: http
scheme: bearer
bearerFormat: Token <api_key>