Yoobic

Yoobic Bot Messages API

Bot analytics allow you to improve your bots by understanding how your teams use them and how satisfied they are with the answers. The key metrics available can be used to monitor the usage of the feature and to analyze frequent questions where knowledge is lacking in order to create new content and add it to the NEO Chatbot sources. ### Fields | Field | Type | Required | Readonly | OrderBy | Description | |-------|:----:|:--------:|:--------:|:-------:|-------------| |`bot_id`| string | | x | | Unique id of the bot | |`bot_message_id`| string | | x | | Unique if of the message sent to the bot | |`user_id`| string | | x | | Unique id of the user that sent the question | |`username`| string | | x | | Username of the user that sent the question | |`question`| string | | x | | Question of the user | |`answer`| string | | x | | Answer of the bot to the question of the user | |`feedback`| boolean | | x | | True if the user put a ‘thumbs up’ and false if the user put a ‘thumbs down' on the answer of the bot | |`answered`| boolean | | x | | True if the question was answered and false if it wasn’t (equivalent to ‘I don’t know' response from the bot') | |`created_date`| date | | x | | Created Date | |`updated_date`| date | | x | | Updated Date |

Documentation GitHub OpenAPI

Operations 3

GET /public/api/bot-messages/{id}/export?type=excel&no_answer=true Get with no answer #

GET /public/api/bot-messages/{id}/export?type=excel&dislike=true Get with negative feedback #

GET /public/api/bot-messages/export?type={type}&filter={filter} Export #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: YOOBIC Public Bot Messages API
  version: ''
  description: Welcome to the **YOOBIC Public API** documentation.
servers:
- url: https://<base_url>/
tags:
- name: Bot Messages
  description: Bot analytics allow you to improve your bots by understanding how your teams use them and how satisfied they are with the answers.
paths:
  /public/api/bot-messages/{id}/export?type=excel&no_answer=true:
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                type: object
                properties:
                  name:
                    type: string
                  type:
                    type: string
                  priority:
                    type: number
                  nextRunAt:
                    type: string
                  _id:
                    type: string
                example:
                  name: Export file
                  type: normal
                  priority: 0
                  nextRunAt: '2018-09-11T15:56:05.387Z'
                  _id: 5b97e5954b99568b4b9101af
              examples:
                response:
                  value:
                    name: Export file
                    type: normal
                    priority: 0
                    nextRunAt: '2018-09-11T15:56:05.387Z'
                    _id: 5b97e5954b99568b4b9101af
      summary: Get with no answer
      operationId: Get with no answer
      description: Get analytics for a single bot where there is no answer (equivalent to ‘I don’t know' response from the bot).
      tags:
      - Bot Messages
      parameters:
      - name: id
        in: path
        description: The id of the bot
        required: true
        example: 54ab03c6546847ee0d30086a
        schema:
          type: string
      - name: Accept
        in: header
        description: e.g. application/json
        required: false
        example: application/json
        schema:
          type: string
      security:
      - oauth2: []
  /public/api/bot-messages/{id}/export?type=excel&dislike=true:
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                type: object
                properties:
                  name:
                    type: string
                  type:
                    type: string
                  priority:
                    type: number
                  nextRunAt:
                    type: string
                  _id:
                    type: string
                example:
                  name: Export file
                  type: normal
                  priority: 0
                  nextRunAt: '2018-09-11T15:56:05.387Z'
                  _id: 5b97e5954b99568b4b9101af
              examples:
                response:
                  value:
                    name: Export file
                    type: normal
                    priority: 0
                    nextRunAt: '2018-09-11T15:56:05.387Z'
                    _id: 5b97e5954b99568b4b9101af
      summary: Get with negative feedback
      operationId: Get with negative feedback
      description: Get analytics for a single bot where the feedback is negative.
      tags:
      - Bot Messages
      parameters:
      - name: id
        in: path
        description: The id of the bot
        required: true
        example: 54ab03c6546847ee0d30086a
        schema:
          type: string
      - name: Accept
        in: header
        description: e.g. application/json
        required: false
        example: application/json
        schema:
          type: string
      security:
      - oauth2: []
  /public/api/bot-messages/export?type={type}&filter={filter}:
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json:
              schema:
                type: object
                properties:
                  name:
                    type: string
                  type:
                    type: string
                  priority:
                    type: number
                  nextRunAt:
                    type: string
                  _id:
                    type: string
                example:
                  name: Export file
                  type: normal
                  priority: 0
                  nextRunAt: '2018-09-11T15:56:05.387Z'
                  _id: 5b97e5954b99568b4b9101af
              examples:
                response:
                  value:
                    name: Export file
                    type: normal
                    priority: 0
                    nextRunAt: '2018-09-11T15:56:05.387Z'
                    _id: 5b97e5954b99568b4b9101af
      summary: Export
      operationId: Export
      description: Get all bot analytics.
      tags:
      - Bot Messages
      parameters:
      - name: type
        in: path
        description: The type of file, either csv (default value) or excel
        required: true
        example: csv
        schema:
          type: string
      - name: filter
        in: query
        description: A valid JSON filter object
        required: false
        example: '{"where":{"answered":true,"feedback":true}}'
        schema:
          type: string
      - name: Accept
        in: header
        description: e.g. application/json
        required: false
        example: application/json
        schema:
          type: string
      security:
      - oauth2: []
components:
  securitySchemes:
    oauth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: /
          tokenUrl: /
          scopes: {}