Wootric

Wootric Responses API

Manage NPS/CSAT/CES survey responses

GitHub OpenAPI
Business capability
Customer Feedback Management BC-430.50

Operations 9

GET /v1/responses Get all responses #
PUT /v1/responses/{id} Update a response #
GET /v1/end_users/{end_user_id}/responses Get all responses for an end user #
POST /v1/end_users/{end_user_id}/responses Create a response for an end user #
GET /v1/end_users/{end_user_id}/responses/{id} Get a specific response for an end user #
DELETE /v1/end_users/{end_user_id}/responses/{id} Delete a response #
GET /v1/end_users/{end_user_id}/responses/promoters Get promoter responses for an end user (scores 9-10) #
GET /v1/end_users/{end_user_id}/responses/passives Get passive responses for an end user (scores 7-8) #
GET /v1/end_users/{end_user_id}/responses/detractors Get detractor responses for an end user (scores 0-6) #

Documentation

📖
Documentation
https://docs.wootric.com/api/

Specifications

⚙
OpenAPI
https://artifacts.apis.io/wootric/openapi/wootric-responses-api-openapi.yml

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OpenAPI Specification

wootric-responses-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Wootric Responses API
  description: REST API for managing end users, survey responses, declines, settings, metrics, segments, and email survey distribution across NPS, CSAT, and CES programs. Wootric (now part of InMoment) supports multi-region deployments across US, EU, and AU environments.
  version: 1.0.0
  contact:
    name: Wootric API Documentation
    url: https://docs.wootric.com/api/
servers:
- url: https://api.wootric.com
  description: US production endpoint
- url: https://api.eu.wootric.com
  description: EU production endpoint
- url: https://api.au.wootric.com
  description: AU production endpoint
security:
- BearerAuth: []
tags:
- name: Responses
  description: Manage NPS/CSAT/CES survey responses
paths:
  /v1/responses:
    get:
      operationId: listResponses
      summary: Get all responses
      tags:
      - Responses
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/per_page'
      - $ref: '#/components/parameters/created'
      - $ref: '#/components/parameters/updated'
      - $ref: '#/components/parameters/sort_order'
      - $ref: '#/components/parameters/sort_key'
      - name: excluded_from_calculations
        in: query
        description: Filter responses excluded from calculations
        schema:
          type: boolean
      responses:
        '200':
          description: Array of response objects
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/responses/{id}:
    put:
      operationId: updateResponse
      summary: Update a response
      tags:
      - Responses
      parameters:
      - name: id
        in: path
        required: true
        description: Response ID
        schema:
          type: integer
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ResponseUpdateInput'
      responses:
        '204':
          description: No content (update successful)
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /v1/end_users/{end_user_id}/responses:
    parameters:
    - name: end_user_id
      in: path
      required: true
      description: End user ID
      schema:
        type: integer
    get:
      operationId: listEndUserResponses
      summary: Get all responses for an end user
      tags:
      - Responses
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/per_page'
      - $ref: '#/components/parameters/created'
      - $ref: '#/components/parameters/updated'
      - $ref: '#/components/parameters/sort_order'
      - $ref: '#/components/parameters/sort_key'
      - name: excluded_from_calculations
        in: query
        schema:
          type: boolean
      responses:
        '200':
          description: Array of response objects
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    post:
      operationId: createResponse
      summary: Create a response for an end user
      tags:
      - Responses
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ResponseInput'
      responses:
        '200':
          description: Created response object
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SurveyResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/end_users/{end_user_id}/responses/{id}:
    parameters:
    - name: end_user_id
      in: path
      required: true
      description: End user ID
      schema:
        type: integer
    - name: id
      in: path
      required: true
      description: Response ID
      schema:
        type: integer
    get:
      operationId: getEndUserResponse
      summary: Get a specific response for an end user
      tags:
      - Responses
      responses:
        '200':
          description: Single response object
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteResponse
      summary: Delete a response
      tags:
      - Responses
      responses:
        '204':
          description: No content (deletion successful)
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /v1/end_users/{end_user_id}/responses/promoters:
    get:
      operationId: listPromoterResponses
      summary: Get promoter responses for an end user (scores 9-10)
      tags:
      - Responses
      parameters:
      - name: end_user_id
        in: path
        required: true
        schema:
          type: integer
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/per_page'
      - $ref: '#/components/parameters/created'
      - $ref: '#/components/parameters/sort_order'
      responses:
        '200':
          description: Array of promoter response objects
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/end_users/{end_user_id}/responses/passives:
    get:
      operationId: listPassiveResponses
      summary: Get passive responses for an end user (scores 7-8)
      tags:
      - Responses
      parameters:
      - name: end_user_id
        in: path
        required: true
        schema:
          type: integer
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/per_page'
      - $ref: '#/components/parameters/created'
      - $ref: '#/components/parameters/sort_order'
      responses:
        '200':
          description: Array of passive response objects
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v1/end_users/{end_user_id}/responses/detractors:
    get:
      operationId: listDetractorResponses
      summary: Get detractor responses for an end user (scores 0-6)
      tags:
      - Responses
      parameters:
      - name: end_user_id
        in: path
        required: true
        schema:
          type: integer
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/per_page'
      - $ref: '#/components/parameters/created'
      - $ref: '#/components/parameters/sort_order'
      responses:
        '200':
          description: Array of detractor response objects
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  parameters:
    updated:
      name: updated
      in: query
      description: Filter by update timestamp (Unix epoch)
      schema:
        type: integer
    per_page:
      name: per_page
      in: query
      description: Number of records per page
      schema:
        type: integer
        minimum: 1
        maximum: 500
        default: 25
    sort_key:
      name: sort_key
      in: query
      description: Field to sort by
      schema:
        type: string
    created:
      name: created
      in: query
      description: Filter by creation timestamp (Unix epoch)
      schema:
        type: integer
    sort_order:
      name: sort_order
      in: query
      description: Sort direction
      schema:
        type: string
        enum:
        - asc
        - desc
    page:
      name: page
      in: query
      description: Page number for pagination
      schema:
        type: integer
        minimum: 1
        default: 1
  responses:
    BadRequest:
      description: Bad request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Unauthorized - invalid or missing token
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    EndUser:
      type: object
      properties:
        id:
          type: integer
          description: Unique identifier
        email:
          type: string
          format: email
          description: End user email address
        external_id:
          type: string
          description: External identifier from your system
        external_created_at:
          type: integer
          description: Unix timestamp of user creation in your system
        last_surveyed:
          type: integer
          description: Unix timestamp of last survey sent
        surveys_disabled:
          type: boolean
          description: Whether surveys are disabled for this user
        properties:
          type: object
          additionalProperties: true
          description: Custom properties as key-value pairs
        created_at:
          type: integer
          description: Unix timestamp of record creation
        updated_at:
          type: integer
          description: Unix timestamp of last update
    ResponseUpdateInput:
      type: object
      properties:
        completed:
          type: boolean
          description: Mark response as completed
        excluded_from_calculations:
          type: boolean
          description: Exclude from NPS calculations
        end_user:
          type: object
          properties:
            properties:
              type: object
              additionalProperties: true
    ResponseInput:
      type: object
      required:
      - score
      properties:
        score:
          type: integer
          minimum: 0
          maximum: 10
          description: NPS score (0-10)
        ip_address:
          type: string
          description: IP address of the respondent
        origin_url:
          type: string
          description: URL where survey was displayed
        text:
          type: string
          description: Open-ended feedback text
        created_at:
          type: integer
          description: Unix timestamp for the response
        end_user:
          type: object
          properties:
            properties:
              type: object
              additionalProperties: true
    Error:
      type: object
      properties:
        error:
          type: string
          description: Error message
        status:
          type: integer
          description: HTTP status code
    SurveyResponse:
      type: object
      properties:
        id:
          type: integer
          description: Unique identifier
        score:
          type: integer
          minimum: 0
          maximum: 10
          description: NPS score (0-10); 9-10 promoter, 7-8 passive, 0-6 detractor
        text:
          type: string
          description: Open-ended feedback text
        ip_address:
          type: string
          description: IP address of the respondent
        origin_url:
          type: string
          description: URL where survey was shown
        completed:
          type: boolean
          description: Whether the survey response is complete
        excluded_from_calculations:
          type: boolean
          description: Whether this response is excluded from NPS calculations
        created_at:
          type: integer
          description: Unix timestamp of response creation
        updated_at:
          type: integer
          description: Unix timestamp of last update
        end_user:
          $ref: '#/components/schemas/EndUser'
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 Bearer token. Obtain via password, client_credentials, or refresh_token grant. Tokens expire after 2 hours.

        '