Waste Management Customers API

openapi: 3.2.0
info:
  title: Waste Management Customer Cases Customers API
  description: The Waste Management Customer API provides RESTful access to customer account information including balance due, contract details, invoice history, service details, and pick-up status. The API uses JWT bearer token authentication and supports JSON and XML response formats. Endpoints are organized under the customer resource and cover activities, balance, cases, contacts, invoices, preferences, profiles, services, and tickets.
  version: '1.0'
  contact:
    name: Waste Management Developer Support
    url: https://api.wm.com/
servers:
- url: https://api.wm.com/v1
  description: Production
- url: https://apitest.wm.com/v1
  description: Test
tags:
- name: Customers
  description: Retrieve and manage customer account information.
paths:
  /customers:
    get:
      operationId: getCustomerOverview
      summary: Get Customer Overview
      description: Retrieves customer account overview including balance due, contact and profile information, and services summary.
      tags:
      - Customers
      parameters:
      - $ref: '#/components/parameters/RequestTrackingId'
      - $ref: '#/components/parameters/ClientId'
      security:
      - bearerAuth: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomerOverview'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
  /customers/{customerId}/balance:
    get:
      operationId: getBalance
      summary: Get Balance
      description: Retrieves the current account balance due for the customer.
      tags:
      - Customers
      parameters:
      - $ref: '#/components/parameters/CustomerId'
      - $ref: '#/components/parameters/RequestTrackingId'
      - $ref: '#/components/parameters/ClientId'
      security:
      - bearerAuth: []
      responses:
        '200':
          description: Success
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    ErrorResponse:
      type: object
      description: Standard error response from the WM API.
      properties:
        code:
          type: integer
          description: HTTP status code.
        message:
          type: string
          description: Human-readable error message.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
              description:
                type: string
    CustomerOverview:
      type: object
      description: Overview of a WM customer account.
      properties:
        customerId:
          type: string
          description: Unique customer identifier.
        accountName:
          type: string
          description: Customer account name.
        balanceDue:
          type: number
          format: decimal
          description: Current balance due on the account.
        primaryContact:
          $ref: '#/components/schemas/Contact'
        serviceAddress:
          $ref: '#/components/schemas/Address'
    Contact:
      type: object
      description: Contact information for a customer.
      properties:
        firstName:
          type: string
        lastName:
          type: string
        email:
          type: string
          format: email
        phone:
          type: string
    Address:
      type: object
      description: Physical service or billing address.
      properties:
        street:
          type: string
        city:
          type: string
        state:
          type: string
        zip:
          type: string
        country:
          type: string
  parameters:
    RequestTrackingId:
      name: Request-Tracking-Id
      in: header
      required: true
      description: A unique identifier for tracking each API request.
      schema:
        type: string
        format: uuid
    ClientId:
      name: ClientId
      in: header
      required: true
      description: Client identifier provided by Waste Management.
      schema:
        type: string
    CustomerId:
      name: customerId
      in: path
      required: true
      description: The unique WM customer identifier.
      schema:
        type: string
  responses:
    Unauthorized:
      description: Unauthorized — invalid or missing JWT token.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
    InternalError:
      description: Internal server error.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: JSON Web Token (JWT) provided by WM.