Veritus Calls API

openapi: 3.2.0
info:
  title: Veritus Calls API
  description: API for the Veritus Agent Platform
  license:
    name: MIT
  version: 1.0.0
servers:
- url: https://sandbox.veritus.com/api/v1
security:
- bearerAuth: []
tags:
- name: Calls
paths:
  /calls/bulk:
    post:
      description: Creates outbound voice calls to multiple customers in a single request. Each customer is processed independently and runs through the compliance engine. Returns partial success - some calls may be created while others fail validation or compliance checks.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BulkCreateCallsRequest'
        required: true
      responses:
        '200':
          description: Bulk create calls response. Contains summary counts and detailed results for each customer.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BulkCreateCallsResponse'
              example:
                requestId: 838be160-334c-47aa-a559-d92d5cdc2ef4
                success: true
                data:
                  summary:
                    total: 3
                    successful: 2
                    failed: 1
                  results:
                  - customerId: 550e8400-e29b-41d4-a716-446655440000
                    success: true
                    data:
                      id: f47ac10b-58cc-4372-a567-0e02b2c3d479
                      threadId: 3fa85f64-5717-4562-b3fc-2c963f66afa6
                      toPhoneNumber: '+14155551234'
                      fromPhoneNumber: '+14155559876'
                      compliance:
                        passed: true
                        checksPassed:
                        - id: is-active
                          name: Is Active
                          description: Check if customer is active
                          reason: Customer is active
                        - id: cease-and-desist-exclusion
                          name: Cease and Desist Exclusion
                          description: Prevent calling customers who have requested cease and desist
                          reason: Customer has not requested cease and desist
                        checksFailed: []
                      createdAt: '2024-10-24T15:30:00.000Z'
                  - customerId: 550e8400-e29b-41d4-a716-446655440001
                    success: true
                    data:
                      id: a1b2c3d4-e5f6-4789-a012-3456789abcde
                      threadId: b2c3d4e5-f6a7-4890-b123-456789abcdef
                      toPhoneNumber: '+14155552345'
                      fromPhoneNumber: '+14155559876'
                      compliance:
                        passed: true
                        checksPassed:
                        - id: is-active
                          name: Is Active
                          description: Check if customer is active
                          reason: Customer is active
                        checksFailed: []
                      createdAt: '2024-10-24T15:30:00.500Z'
                  - customerId: 550e8400-e29b-41d4-a716-446655440002
                    success: false
                    error: 'Customer not eligible for call. 2 failed rule(s): 1. Respectful Hours Check [Customer local time is 03:00 (outside respectful hours 8am-8:50pm)], 2. Four Voice Call Per Day [Customer has had 4 voice calls today within respectful hours window (America/Los_Angeles), exceeding the limit of 4]'
        '400':
          description: Bad request - invalid request body or schema validation errors
          content:
            application/json:
              example:
                requestId: 838be160-334c-47aa-a559-d92d5cdc2ef4
                publicFacingMessage: customerIds must not contain duplicates
                success: false
        '401':
          description: Unauthorized
          content:
            application/json:
              example:
                requestId: 838be160-334c-47aa-a559-d92d5cdc2ef4
                publicFacingMessage: Unauthorized. Make sure to pass the correct authorization token.
                success: false
        '500':
          description: Internal server error
          content:
            application/json:
              example:
                requestId: 838be160-334c-47aa-a559-d92d5cdc2ef4
                success: false
      tags:
      - Calls
      summary: Create calls bulk
      x-summary-source: derived
      operationId: postCallsBulk
      x-operation-id-source: derived
  /calls/get-signed-url:
    post:
      description: Get a signed URL for a call recording.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/NewGetSignedUrlRequest'
        required: true
      responses:
        '200':
          description: Signed url response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetSignedUrlResponse'
      tags:
      - Calls
      summary: Create calls get signed url
      x-summary-source: derived
      operationId: postCallsGetSignedUrl
      x-operation-id-source: derived
components:
  schemas:
    GetSignedUrlResponse:
      required:
      - requestId
      - success
      - data
      properties:
        requestId:
          description: The request identifier for the call.
          type: string
          format: uuid
        success:
          description: Whether the call was successful.
          type: boolean
        data:
          description: The data for the call.
          type: object
          required:
          - callId
          - signedUrl
          properties:
            callId:
              description: The call ID. This is returned in `/calls/create`
              type: string
              format: uuid
            signedUrl:
              description: Signed, time-limited URL for downloading the audio recording. The link is valid for 30 minutes (subject to change).
              type: string
    BulkCreateCallsRequest:
      required:
      - agentId
      - customerIds
      type: object
      properties:
        agentId:
          description: The agent identifier to use for all calls. This will be assigned to you.
          type: string
          format: uuid
        customerIds:
          description: Array of customer IDs to create calls for. Must contain between 1 and 100 unique customer IDs.
          type: array
          items:
            type: string
            format: uuid
          minItems: 1
          maxItems: 100
        webhook:
          description: Webhook-related information to send the call updates to.
          type: object
          properties:
            url:
              description: The endpoint to send the call updates to.
              type: string
              format: uri
              nullable: true
            secretId:
              description: The ID of the webhook secret for signing.
              type: string
              format: uuid
    BulkCreateCallsResponse:
      required:
      - success
      - requestId
      - data
      type: object
      properties:
        requestId:
          description: The request identifier.
          type: string
          format: uuid
        success:
          description: Whether the bulk operation completed (always true for 200 responses).
          type: boolean
        data:
          type: object
          required:
          - summary
          - results
          properties:
            summary:
              description: Summary counts of the bulk operation.
              type: object
              required:
              - total
              - successful
              - failed
              properties:
                total:
                  description: Total number of customers in the request.
                  type: integer
                successful:
                  description: Number of calls successfully created.
                  type: integer
                failed:
                  description: Number of calls that failed to be created.
                  type: integer
            results:
              description: Detailed results for each customer.
              type: array
              items:
                oneOf:
                - title: Success Result
                  type: object
                  required:
                  - customerId
                  - success
                  - data
                  properties:
                    customerId:
                      description: The customer ID.
                      type: string
                      format: uuid
                    success:
                      description: Whether the call was successfully created.
                      type: boolean
                      enum:
                      - true
                    data:
                      description: The created call data.
                      type: object
                      required:
                      - id
                      - threadId
                      - toPhoneNumber
                      - fromPhoneNumber
                      - compliance
                      - createdAt
                      properties:
                        id:
                          description: The call identifier.
                          type: string
                          format: uuid
                        threadId:
                          description: The thread identifier for the call.
                          type: string
                          format: uuid
                        toPhoneNumber:
                          description: The customer's phone number.
                          type: string
                        fromPhoneNumber:
                          description: The phone number the call is from.
                          type: string
                        compliance:
                          description: Compliance check results.
                          type: object
                          required:
                          - passed
                          - checksPassed
                          - checksFailed
                          properties:
                            passed:
                              description: Whether all compliance checks passed.
                              type: boolean
                            checksPassed:
                              description: List of compliance checks that passed.
                              type: array
                              items:
                                type: object
                                properties:
                                  id:
                                    type: string
                                  name:
                                    type: string
                                  description:
                                    type: string
                                  reason:
                                    type: string
                            checksFailed:
                              description: List of compliance checks that failed.
                              type: array
                              items:
                                type: object
                                properties:
                                  id:
                                    type: string
                                  name:
                                    type: string
                                  description:
                                    type: string
                                  reason:
                                    type: string
                        createdAt:
                          description: ISO 8601 timestamp of when the call was created.
                          type: string
                          format: date-time
                - title: Failure Result
                  type: object
                  required:
                  - customerId
                  - success
                  - error
                  properties:
                    customerId:
                      description: The customer ID.
                      type: string
                      format: uuid
                    success:
                      description: Whether the call was successfully created.
                      type: boolean
                      enum:
                      - false
                    error:
                      description: Error message describing why the call creation failed.
                      type: string
    NewGetSignedUrlRequest:
      required:
      - callId
      properties:
        callId:
          description: The call ID. This is returned from `/calls/create`
          type: string
          format: uuid
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer