Upsun Support API
These endpoints can be used to retrieve information about support ticket priority and allow you to submit new ticket to the Upsun Support Team.
Work with this as data
Every API here is available over the APIs.io API and to AI agents over MCP.
MCP server
One button, every client — Claude, Cursor, VS Code and the rest.
https://apis.io/mcp
Tools for apis
7 MCP tools reach this
find_apisBrowse and filter every API in the catalog.get_api_artifactsOne API's artifacts, grouped by type.get_openapiThe primary OpenAPI for this API.find_similar_apisAPIs that look like this one.apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.resolveTurn a domain, URL or GitHub org into the provider it belongs to.find_cohortsEvery scored population of providers in the catalog.
Call it yourself
curl for this page
This API
curl "https://apis.io/api/v1/apis/upsun-support-api"
All apis
curl "https://apis.io/api/v1/apis?limit=25"Discovery needs no key. Ratings and market analysis are Pro.
Get an API key
Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.
A second provider on the same verified email joins the account you already have.
OpenAPI Specification
openapi: 3.2.0
info:
title: Upsun.com Rest Support API
version: '1.0'
contact:
name: Support
url: https://upsun.com/contact-us/
termsOfService: https://upsun.com/trust-center/legal/tos/
description: '# Introduction
Upsun, formerly Platform.sh, is a container-based Platform-as-a-Service.'
x-logo:
url: https://docs.upsun.com/images/upsun-api.svg
href: https://upsun.com/#section/Introduction
altText: Upsun logo
servers:
- url: '{schemes}://api.upsun.com'
description: The Upsun.com API gateway
variables:
schemes:
default: https
security:
- OAuth2: []
tags:
- name: Support
description: 'These endpoints can be used to retrieve information about support ticket priority
and allow you to submit new ticket to the Upsun Support Team.'
paths:
/tickets:
post:
tags:
- Support
summary: Create a new support ticket
operationId: create-ticket
requestBody:
content:
application/json:
schema:
required:
- subject
- description
properties:
subject:
description: A title of the ticket.
type: string
description:
description: The description body of the support ticket.
type: string
requester_id:
description: UUID of the ticket requester. Converted from the ZID value.
type: string
format: uuid
priority:
description: A priority of the ticket.
type: string
enum:
- low
- normal
- high
- urgent
subscription_id:
description: see create()
type: string
organization_id:
description: see create()
type: string
affected_url:
description: see create().
type: string
format: url
followup_tid:
description: The unique ID of the ticket which this ticket is a follow-up to.
type: string
category:
description: The category of the support ticket.
type: string
enum:
- access
- billing_question
- complaint
- compliance_question
- configuration_change
- general_question
- incident_outage
- bug_report
- report_a_gui_bug
- onboarding
- close_my_account
attachments:
description: A list of attachments for the ticket.
type: array
items:
properties:
filename:
description: The filename to be used in storage.
type: string
data:
description: the base64 encoded file.
type: string
type: object
collaborator_ids:
description: A list of collaborators uuids for the ticket.
type: array
items:
type: string
type: object
responses:
'200':
description: A Support Ticket object
content:
application/json:
schema:
$ref: '#/components/schemas/Ticket'
/tickets/{ticket_id}:
patch:
tags:
- Support
summary: Update a ticket
operationId: update-ticket
parameters:
- name: ticket_id
in: path
description: The ID of the ticket
required: true
schema:
type: string
requestBody:
content:
application/json:
schema:
properties:
status:
description: The status of the support ticket.
type: string
enum:
- open
- solved
collaborator_ids:
description: A list of collaborators uuids for the ticket.
type: array
items:
type: string
collaborators_replace:
description: Whether or not should replace ticket collaborators with the provided values. If false, the collaborators will be appended.
type: boolean
default: null
type: object
responses:
'200':
description: Success.
content:
application/json:
schema:
$ref: '#/components/schemas/Ticket'
'204':
description: The ticket was not updated.
/tickets/priority:
get:
tags:
- Support
summary: List support ticket priorities
operationId: list-ticket-priorities
parameters:
- name: subscription_id
in: query
description: The ID of the subscription the ticket should be related to
required: false
schema:
type: string
- name: category
in: query
description: The category of the support ticket.
required: false
schema:
type: string
responses:
'200':
description: An array of available priorities for that license.
content:
application/json:
schema:
type: array
items:
properties:
id:
description: Machine name of the priority.
type: string
label:
description: The human-readable label of the priority.
type: string
short_description:
description: The short description of the priority.
type: string
description:
description: The long description of the priority.
type: string
type: object
/tickets/category:
get:
tags:
- Support
summary: List support ticket categories
operationId: list-ticket-categories
parameters:
- name: subscription_id
in: query
description: The ID of the subscription the ticket should be related to
required: false
schema:
type: string
- name: organization_id
in: query
description: The ID of the organization the ticket should be related to
required: false
schema:
type: string
responses:
'200':
description: An array of available categories for a ticket.
content:
application/json:
schema:
type: array
items:
properties:
id:
description: Machine name of the category as is listed in zendesk.
type: string
label:
description: The human-readable label of the category.
type: string
type: object
components:
schemas:
Ticket:
description: The support ticket object.
properties:
ticket_id:
description: The ID of the ticket.
type: integer
created:
description: The time when the support ticket was created.
type: string
format: date-time
updated:
description: The time when the support ticket was updated.
type: string
format: date-time
type:
description: A type of the ticket.
type: string
enum:
- problem
- task
- incident
- question
subject:
description: A title of the ticket.
type: string
description:
description: The description body of the support ticket.
type: string
priority:
description: A priority of the ticket.
type: string
enum:
- low
- normal
- high
- urgent
followup_tid:
description: Followup ticket ID. The unique ID of the ticket which this ticket is a follow-up to.
type: string
status:
description: The status of the support ticket.
type: string
enum:
- closed
- deleted
- hold
- new
- open
- pending
- solved
recipient:
description: Email address of the ticket recipient, defaults to support@upsun.com.
type: string
requester_id:
description: UUID of the ticket requester.
type: string
format: uuid
submitter_id:
description: UUID of the ticket submitter.
type: string
format: uuid
assignee_id:
description: UUID of the ticket assignee.
type: string
format: uuid
organization_id:
description: A reference id that is usable to find the commerce license.
type: string
collaborator_ids:
description: A list of the collaborators uuids for this ticket.
type: array
items:
type: string
has_incidents:
description: Whether or not this ticket has incidents.
type: boolean
due:
description: A time that the ticket is due at.
type: string
format: date-time
tags:
description: A list of tags assigned to the ticket.
type: array
items:
type: string
subscription_id:
description: The internal ID of the subscription.
type: string
ticket_group:
description: Maps to zendesk field 'Request group'.
type: string
support_plan:
description: Maps to zendesk field 'The support plan associated with this ticket.
type: string
affected_url:
description: The affected URL associated with the support ticket.
type: string
format: url
queue:
description: The queue the support ticket is in.
type: string
issue_type:
description: The issue type of the support ticket.
type: string
resolution_time:
description: Maps to zendesk field 'Resolution Time'.
type: string
format: date-time
response_time:
description: Maps to zendesk field 'Response Time (time from request to reply).
type: string
format: date-time
project_url:
description: Maps to zendesk field 'Project URL'.
type: string
format: url
region:
description: Maps to zendesk field 'Region'.
type: string
category:
description: Maps to zendesk field 'Category'.
type: string
enum:
- access
- billing_question
- complaint
- compliance_question
- configuration_change
- general_question
- incident_outage
- bug_report
- onboarding
- report_a_gui_bug
- close_my_account
environment:
description: Maps to zendesk field 'Environment'.
type: string
enum:
- env_development
- env_staging
- env_production
ticket_sharing_status:
description: Maps to zendesk field 'Ticket Sharing Status'.
type: string
enum:
- ts_sent_to_platform
- ts_accepted_by_platform
- ts_returned_from_platform
- ts_solved_by_platform
- ts_rejected_by_platform
application_ticket_url:
description: Maps to zendesk field 'Application Ticket URL'.
type: string
format: url
infrastructure_ticket_url:
description: Maps to zendesk field 'Infrastructure Ticket URL'.
type: string
format: url
jira:
description: A list of JIRA issues related to the support ticket.
type: array
items:
properties:
id:
description: The id of the query.
type: integer
ticket_id:
description: The id of the ticket.
type: integer
issue_id:
description: The issue id number.
type: integer
issue_key:
description: The issue key.
type: string
created_at:
description: The created at timestamp.
type: number
format: float
updated_at:
description: The updated at timestamp.
type: number
format: float
type: object
zd_ticket_url:
description: URL to the customer-facing ticket in Zendesk.
type: string
format: url
type: object
securitySchemes:
OAuth2:
type: oauth2
flows:
authorizationCode:
tokenUrl: https://auth.api.platform.sh/oauth2/token
refreshUrl: https://auth.api.platform.sh/oauth2/token
scopes: {}
authorizationUrl: https://auth.api.platform.sh/oauth2/authorize
description: ''
OAuth2Admin:
type: oauth2
flows:
clientCredentials:
tokenUrl: https://auth.api.platform.sh/oauth2/token
refreshUrl: ''
scopes:
admin: administrative operations
description: ''
x-tagGroups:
- name: Organization Administration
tags:
- Organizations
- Organization Members
- Organization Invitations
- Organization Projects
- Add-ons
- name: Project Administration
tags:
- Project
- Domain Management
- Cert Management
- Certificate Provisioner
- Project Variables
- Repository
- Third-Party Integrations
- Support
- name: Environments
tags:
- Environment
- Environment Backups
- Environment Type
- Environment Variables
- Routing
- Source Operations
- Runtime Operations
- Deployment
- Autoscaling
- name: User Activity
tags:
- Project Activity
- Environment Activity
- name: Project Access
tags:
- Project Invitations
- Teams
- Team Access
- User Access
- name: Account Management
tags:
- API Tokens
- Connections
- MFA
- Users
- User Profiles
- SSH Keys
- Plans
- name: Billing
tags:
- Organization Management
- Subscriptions
- Orders
- Invoices
- Discounts
- Vouchers
- Records
- Profiles
- name: Global Info
tags:
- Project Discovery
- References
- Regions
- name: Internal APIs
tags:
- Project Settings
- Environment Settings
- Deployment Target
- System Information
- Container Profile