Unifonic Call Queue Management API
The Call Queue Management API from Unifonic — 2 operation(s) for call queue management.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Unifonic Authenticate Call Management and Status Call Queue Management API
description: Handles verifications with OTP to multiple channels
contact:
name: Unifonic Support
url: support.unifonic.com/
email: support@unifonic.com
version: 2.0.0
servers:
- url: https://authenticate.cloud.api.unifonic.com
variables: {}
security:
- authenticate-app-id: []
Authorization: []
tags:
- name: Call Queue Management
paths:
/providers/queues/{queueName}:
get:
operationId: getSpecificQueue
summary: Retrieves a specific call queue
description: This operation retrieves the details in a specific call queue
tags:
- Call Queue Management
parameters:
- name: queueName
description: the queue name where the queue details is to be retrieved
required: true
in: path
schema:
type: string
- name: appsId
description: applicationId found on Unifonic Console
required: true
in: header
schema:
type: string
responses:
'200':
description: Success
content:
application/json;charset=utf-8:
schema:
type: object
properties:
data:
type: array
items:
$ref: '#/components/schemas/QueuedCalls'
/providers/queues/{queueName}/dequeue:
post:
operationId: dequeueFIFO
summary: Dequeue the first caller in queue
description: This operation creates a request to dequeue the caller who is currently the first in line towards another callerId which represents the service agent.
tags:
- Call Queue Management
parameters:
- name: redirectTo
description: the callerId to redirect the call to
required: true
in: query
schema:
type: string
- name: queueName
description: Requested number of resources to be provided in response
required: true
in: path
schema:
type: string
- name: appsId
description: applicationId found on Unifonic Console
required: true
in: header
schema:
type: string
responses:
'201':
description: Created
components:
schemas:
QueuedCalls:
type: object
properties:
callId:
type: string
description: callId referencing this inbound call
waitingTime:
type: string
example: '500'
description: duration, in seconds, of the caller waiting in the queue
position:
type: string
example: '1'
description: position in the queue
dateEnqueued:
type: string
example: Wed, 09 Mar 2022 09:08:42 +0000
description: date and time when the call was added to queue
securitySchemes:
authenticate-app-id:
type: apiKey
name: x-authenticate-app-id
in: header
Authorization:
type: apiKey
description: Bearer Auth Token
name: Authorization
in: header
x-readme:
explorer-enabled: true
proxy-enabled: true