Ultimate.ai

Zendesk AI Agents API (formerly Ultimate.ai)

Successor API surface of the Ultimate.ai platform after the Zendesk acquisition - Chat, Ticket, and Widget Escalation APIs with matching webhooks, plus Data Export and Delete User Data. Requires the AI agents - Advanced add-on; authenticates with a Custom CRM or organization API key generated from the Ultimate.ai dashboard.

GitHub

Documentation

📖
Documentation
https://developer.zendesk.com/documentation/ai-agents
📖
APIReference
https://developer.zendesk.com/api-reference/ai-agents/introduction/
📖
Authentication
https://developer.zendesk.com/api-reference/ai-agents/authentication/

Other Resources

🔗
APIsJSON
https://raw.githubusercontent.com/api-evangelist/ultimateai/refs/heads/main/apis.yml

API entry from apis.yml

apis.yml Raw ↑ 
name: Zendesk AI Agents API (formerly Ultimate.ai)
description: Successor API surface of the Ultimate.ai platform after the Zendesk acquisition - Chat, Ticket,
  and Widget Escalation APIs with matching webhooks, plus Data Export and Delete User Data. Requires the
  AI agents - Advanced add-on; authenticates with a Custom CRM or organization API key generated from
  the Ultimate.ai dashboard.
humanURL: https://developer.zendesk.com/api-reference/ai-agents/introduction/
baseURL: https://{subdomain}.zendesk.com/ai-agents/api
tags:
- AI Agents
- Chatbots
- Webhooks
properties:
- type: Documentation
  url: https://developer.zendesk.com/documentation/ai-agents
- type: APIReference
  url: https://developer.zendesk.com/api-reference/ai-agents/introduction/
- type: Authentication
  url: https://developer.zendesk.com/api-reference/ai-agents/authentication/