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OpenAPI Specification

openapi: 3.2.0
info:
  title: Trustpilot Service Reviews Review Management API
  description: Enables businesses to manage service reviews including posting replies, managing tags, finding reviewers, and retrieving review details. Get public review data and manage private review interactions.
  version: 1.0.0
  contact:
    url: https://developers.trustpilot.com/
  termsOfService: https://www.trustpilot.com/legal/terms-and-conditions-for-businesses
servers:
- url: https://api.trustpilot.com
  description: Production
tags:
- name: Review Management
  description: Private review management operations
paths:
  /v1/private/reviews/{reviewId}:
    get:
      operationId: getPrivateReview
      summary: Get Private Review
      description: Retrieve a review with private details including status and consumer information.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Private review returned
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PrivateReview'
  /v1/private/reviews/{reviewId}/reply:
    post:
      operationId: createReviewReply
      summary: Create Review Reply
      description: Post a company reply to a service review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
                  description: Reply message text
                authorBusinessUserId:
                  type: string
                  description: Business user ID of the reply author
      responses:
        '201':
          description: Reply posted successfully
        '400':
          description: Bad request
        '401':
          description: Unauthorized
    delete:
      operationId: deleteReviewReply
      summary: Delete Review Reply
      description: Remove a company response from a review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Reply deleted successfully
  /v1/private/reviews/{reviewId}/tags:
    get:
      operationId: getReviewTags
      summary: Get Review Tags
      description: Retrieve all tags assigned to a service review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Tags returned
    post:
      operationId: setReviewTags
      summary: Set Review Tags
      description: Set the tags of a service review, replacing existing tags.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                tags:
                  type: array
                  items:
                    type: object
                    properties:
                      group:
                        type: string
                      value:
                        type: string
      responses:
        '200':
          description: Tags set successfully
    put:
      operationId: addReviewTags
      summary: Add Review Tags
      description: Add tags to a service review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                tags:
                  type: array
                  items:
                    type: object
                    properties:
                      group:
                        type: string
                      value:
                        type: string
      responses:
        '200':
          description: Tags added successfully
    delete:
      operationId: deleteReviewTag
      summary: Delete Review Tag
      description: Remove a specific tag from a review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      - name: group
        in: query
        required: true
        schema:
          type: string
      - name: value
        in: query
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Tag deleted
  /v1/private/reviews/{reviewId}/find-reviewer:
    post:
      operationId: findReviewer
      summary: Find Reviewer
      description: Initiate a reviewer identification request for a review.
      tags:
      - Review Management
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
                skipNotificationEmailToBusinessUser:
                  type: boolean
      responses:
        '200':
          description: Find reviewer request initiated
components:
  schemas:
    PrivateReview:
      type: object
      allOf:
      - $ref: '#/components/schemas/Review'
      - type: object
        properties:
          consumer:
            type: object
            properties:
              email:
                type: string
              id:
                type: string
              displayName:
                type: string
          orderId:
            type: string
    Review:
      type: object
      properties:
        id:
          type: string
        stars:
          type: integer
          minimum: 1
          maximum: 5
        title:
          type: string
        text:
          type: string
        language:
          type: string
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
        consumer:
          type: object
          properties:
            id:
              type: string
            displayName:
              type: string
        status:
          type: string
          enum:
          - active
          - archived
        verificationLevel:
          type: string
  securitySchemes:
    ApiKey:
      type: apiKey
      in: query
      name: apikey
    OAuth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://authenticate.trustpilot.com/oauth/connect/authorize
          tokenUrl: https://authenticate.trustpilot.com/oauth/token
          scopes:
            business.review.manage: Manage business reviews