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OpenAPI Specification

openapi: 3.2.0
info:
  title: Trustpilot Product Reviews Conversations API
  description: Enables management of product-level reviews including retrieving product review summaries, managing conversations and comments, creating product review invitation links, and accessing attribute rating summaries.
  version: 1.0.0
  contact:
    url: https://developers.trustpilot.com/
  termsOfService: https://www.trustpilot.com/legal/terms-and-conditions-for-businesses
servers:
- url: https://api.trustpilot.com
  description: Production
tags:
- name: Conversations
  description: Product review conversation management
paths:
  /v1/private/product-reviews/{reviewId}/create-conversation:
    post:
      operationId: createProductReviewConversation
      summary: Create Product Review Conversation
      description: Create a new conversation thread on a product review.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
      responses:
        '201':
          description: Conversation created
  /v1/private/conversations/{conversationId}:
    get:
      operationId: getConversation
      summary: Get Conversation
      description: Get a private product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Conversation returned
  /v1/private/conversations/{conversationId}/state:
    post:
      operationId: setConversationState
      summary: Set Conversation State
      description: Set the state of a product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                state:
                  type: string
                  enum:
                  - open
                  - closed
      responses:
        '200':
          description: State updated
  /v1/private/conversations/{conversationId}/comments:
    post:
      operationId: createConversationComment
      summary: Create Conversation Comment
      description: Create a new comment on a product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
      responses:
        '201':
          description: Comment created
  /v1/conversations/{conversationId}:
    get:
      operationId: getPublicConversation
      summary: Get Public Conversation
      description: Get a public product review conversation.
      tags:
      - Conversations
      security:
      - ApiKey: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      - name: apikey
        in: query
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Public conversation returned
components:
  securitySchemes:
    ApiKey:
      type: apiKey
      in: query
      name: apikey
    OAuth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://authenticate.trustpilot.com/oauth/connect/authorize
          tokenUrl: https://authenticate.trustpilot.com/oauth/token
          scopes:
            business.product.review.manage: Manage product reviews