Trustpilot Conversations API

openapi: 3.0.3
info:
  title: Trustpilot Business Units Conversations API
  description: Provides endpoints to retrieve company profile information, reviews, images, categories, and web links for specific business units on Trustpilot. Search for business units and access both public and private review data.
  version: 1.0.0
  contact:
    url: https://developers.trustpilot.com/
  termsOfService: https://www.trustpilot.com/legal/terms-and-conditions-for-businesses
servers:
- url: https://api.trustpilot.com
  description: Production
tags:
- name: Conversations
  description: Product review conversation management
paths:
  /v1/private/product-reviews/{reviewId}/create-conversation:
    post:
      operationId: createProductReviewConversation
      summary: Create Product Review Conversation
      description: Create a new conversation thread on a product review.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: reviewId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
      responses:
        '201':
          description: Conversation created
  /v1/private/conversations/{conversationId}:
    get:
      operationId: getConversation
      summary: Get Conversation
      description: Get a private product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Conversation returned
  /v1/private/conversations/{conversationId}/state:
    post:
      operationId: setConversationState
      summary: Set Conversation State
      description: Set the state of a product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                state:
                  type: string
                  enum:
                  - open
                  - closed
      responses:
        '200':
          description: State updated
  /v1/private/conversations/{conversationId}/comments:
    post:
      operationId: createConversationComment
      summary: Create Conversation Comment
      description: Create a new comment on a product review conversation.
      tags:
      - Conversations
      security:
      - OAuth2: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                message:
                  type: string
      responses:
        '201':
          description: Comment created
  /v1/conversations/{conversationId}:
    get:
      operationId: getPublicConversation
      summary: Get Public Conversation
      description: Get a public product review conversation.
      tags:
      - Conversations
      security:
      - ApiKey: []
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: string
      - name: apikey
        in: query
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Public conversation returned
components:
  securitySchemes:
    ApiKey:
      type: apiKey
      in: query
      name: apikey
    OAuth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://authenticate.trustpilot.com/oauth/connect/authorize
          tokenUrl: https://authenticate.trustpilot.com/oauth/token
          scopes:
            business.review.read: Read private review data