Tamara

Tamara Disputes API

Query, filter, and update merchant disputes raised against Tamara orders. Supports listing disputes by order id, dispute id, order status, or dispute status; and appending comments and proof attachments to an existing dispute case.

Documentation GitHub OpenAPI

Documentation

📖

Documentation

https://docs.tamara.co/reference/get_external-merchants-orders-disputes

📖

Documentation

https://docs.tamara.co/docs/dispute-management-best-practices

Specifications

⚙

OpenAPI

https://raw.githubusercontent.com/api-evangelist/tamara/refs/heads/main/openapi/tamara-disputes-api-openapi.yml

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OpenAPI Specification

openapi: 3.0.3
info:
  title: Tamara Channel Partners Captures Disputes API
  description: 'Allow payment service providers, platforms, and aggregators to onboard merchants onto

    Tamara on their behalf. Submit merchant KYB/KYC information, retrieve onboarding

    status and merchant API keys, and register onboarding event webhooks.

    '
  version: 1.0.0
  contact:
    name: Tamara Partner Support
    url: https://docs.tamara.co/
servers:
- url: https://partner-api.tamara.co
  description: Production
- url: https://partner-api-sandbox.tamara.co
  description: Sandbox
tags:
- name: Disputes
paths:
  /external/merchants/orders/disputes/:
    get:
      operationId: listDisputes
      summary: Get Dispute Case Details
      description: 'List all disputes or filter by order id, merchant order reference id, dispute id,

        order status, or dispute status.

        '
      tags:
      - Disputes
      security:
      - bearerAuth: []
      parameters:
      - name: order_id
        in: query
        schema:
          type: string
          format: uuid
      - name: merchant_order_reference_id
        in: query
        schema:
          type: string
      - name: dispute_id
        in: query
        schema:
          type: integer
      - name: order_status
        in: query
        schema:
          type: string
          enum:
          - approved
          - authorised
          - canceled
          - updated
          - fully_captured
          - partially_captured
          - fully_refunded
          - partially_refunded
      - name: dispute_status
        in: query
        schema:
          type: string
          enum:
          - open
          - awaiting_merchant_response
          - cancelled
          - claim_accepted
          - claim_rejected
          - closed
          - under_review
      - name: is_parent
        in: query
        schema:
          type: boolean
      - name: limit
        in: query
        schema:
          type: integer
      - name: page
        in: query
        schema:
          type: integer
      - name: x-requested-with
        in: header
        schema:
          type: string
          format: uuid
        description: Tamara child merchant id (optional, used by parent merchants).
      responses:
        '200':
          description: Disputes list.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeList'
  /external/merchants/orders/disputes/{dispute_id}:
    post:
      operationId: updateDispute
      summary: Update Disputes by ID
      description: Append a comment and optional supporting attachment to an existing dispute.
      tags:
      - Disputes
      security:
      - bearerAuth: []
      parameters:
      - name: dispute_id
        in: path
        required: true
        schema:
          type: integer
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              required:
              - comment
              properties:
                comment:
                  type: string
                  maxLength: 255
                attachment:
                  type: string
                  format: binary
                delivery_provider:
                  type: string
                  maxLength: 255
                order_delivery_tracking_id:
                  type: string
                  maxLength: 255
      responses:
        '200':
          description: Dispute updated.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: order.dispute.updated_successfully
components:
  schemas:
    DisputeList:
      type: object
      properties:
        total:
          type: integer
        data:
          type: object
          properties:
            merchant_details:
              type: object
              properties:
                merchant_id:
                  type: string
                merchant_code:
                  type: string
                merchant_name:
                  type: string
                merchant_status:
                  type: string
            disputes:
              type: object
              additionalProperties:
                $ref: '#/components/schemas/Dispute'
    Dispute:
      type: object
      properties:
        dispute_id:
          type: integer
        order_id:
          type: string
          format: uuid
        merchant_order_reference_id:
          type: string
        order_status:
          type: string
        dispute_status:
          type: string
          enum:
          - open
          - awaiting_merchant_response
          - cancelled
          - claim_accepted
          - claim_rejected
          - closed
          - under_review
        opened_at:
          type: string
          format: date-time
        closed_at:
          type: string
          format: date-time
        amount:
          type: object
          properties:
            amount:
              type: number
            currency:
              type: string
        activities:
          type: array
          items:
            type: object
            properties:
              event:
                type: string
              comment:
                type: string
              attachments:
                type: array
                items:
                  type: string
              created_at:
                type: string
                format: date-time
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer