Synthflow Analytics API
The Analytics API from Synthflow — 1 operation(s) for analytics.
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OpenAPI Specification
openapi: 3.2.0
info:
title: PLATFORM Analytics API
version: 1.0.0
servers:
- url: https://api.synthflow.ai/v2
description: Global
- url: https://api.us.synthflow.ai/v2
description: United States
- url: https://api.eu.synthflow.ai/v2
description: European Union
tags:
- name: Analytics
paths:
/analytics/:
get:
operationId: analyticsExport
summary: Export analytics data
description: 'Export analytics programmatically for blending with your BI dashboards or internal reporting tools.
### Troubleshooting
* If you are not seeing data for a specific agent, double-check the model_id you are using. Make sure the agent is active.
* Date range errors: limit the query to a maximum of 120 days.
* Unauthorized API access: double-check your API key.'
tags:
- Analytics
parameters:
- name: from_date
in: query
description: 'The start date and time for the date range for which you want to export analytics data. If you don''t specify the date range, it''ll default to the past 7 days. The maximum date range is 120 days. Example: 2025-11-25T14:30:00Z'
required: false
schema:
type: string
format: date-time
- name: to_date
in: query
description: 'The end date and time for the date range for which you want to export analytics data. Example: 2025-11-25T14:30:00Z'
required: false
schema:
type: string
format: date-time
- name: model_id
in: query
description: If you want to export data for a specific agent, use its model ID. You can find it on the agent's page in your dashboard.
required: false
schema:
type: string
- name: type_of_call
in: query
description: Filter calls by agent type (`inbound`, `outbound` or `widget`).
required: false
schema:
$ref: '#/components/schemas/AnalyticsGetParametersTypeOfCall'
- name: Authorization
in: header
description: Bearer authentication
required: true
schema:
type: string
responses:
'200':
description: '200'
content:
application/json:
schema:
$ref: '#/components/schemas/analyticsExport_Response_200'
components:
schemas:
AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByCallsMadeItems:
type: object
properties:
model_id:
type: string
name:
type: string
calls_made:
type: integer
percent_change:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByCallsMadeItems
AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByMinutesUsedItems:
type: object
properties:
model_id:
type: string
name:
type: string
minutes_used:
type: integer
percentage_change:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByMinutesUsedItems
AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItems:
type: object
properties:
name:
type: string
description: Action name.
value:
type: integer
series:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItemsSeriesItems'
percentage_change:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItems
AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistoryItemsItems:
type: object
properties:
call_id:
type: string
call_status:
type: string
duration:
type: integer
agent_name:
type: string
model_id:
type: string
lead_phone_number:
type: string
created_at:
type: string
title: AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistoryItemsItems
AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformance:
type: object
properties:
by_minutes_used:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByMinutesUsedItems'
by_calls_made:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceByCallsMadeItems'
by_success_rate:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceBySuccessRateItems'
description: Agent performance overview.
title: AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformance
AnalyticsGetParametersTypeOfCall:
type: string
enum:
- inbound
- outbound
- widget
title: AnalyticsGetParametersTypeOfCall
AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItemsSeriesItems:
type: object
properties:
date:
type: string
value:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItemsSeriesItems
AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActions:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActionsItemsItems'
description: List of actions executed during the call, as well as their success and frequency rates.
title: AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActions
AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStat:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatItemsItems'
series:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatSeriesItems'
description: An overview of reasons calls ended. For details on all the possible reasons, see [End Call Reasons](/logs#end-call-reasons).
title: AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStat
AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStat:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatItemsItems'
series:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatSeriesItems'
description: Call status overview.
title: AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStat
AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatItemsItems:
type: object
properties:
status:
type: string
value:
type: integer
percentage:
type: integer
percentage_change:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatItemsItems
AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStatSeriesItems:
type: object
properties:
date:
type: string
positive:
type: integer
total:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStatSeriesItems
AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetricsSeriesItems:
type: object
properties:
date:
type: string
total_minutes:
type: integer
average_duration:
type: integer
total_calls:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetricsSeriesItems
AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceBySuccessRateItems:
type: object
properties:
model_id:
type: string
name:
type: string
success_rate:
type: integer
percentage_change:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformanceBySuccessRateItems
AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatItemsItems:
type: object
properties:
reason:
type: string
value:
type: integer
percentage:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatItemsItems
AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetrics:
type: object
properties:
total_minutes:
type: integer
average_duration:
type: integer
total_calls:
type: integer
series:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetricsSeriesItems'
total_minutes_percentage_change:
type: integer
total_duration_percentage_change:
type: integer
total_calls_percentage_change:
type: integer
description: Duration metrics overview.
title: AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetrics
AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStat:
type: object
properties:
positive_percentage:
type: integer
series:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStatSeriesItems'
positive_percentage_change:
type: integer
description: Sentiment overview.
title: AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStat
AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistory:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistoryItemsItems'
description: Log of all recent calls.
title: AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistory
analyticsExport_Response_200:
type: object
properties:
executed_actions:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaExecutedActions'
description: List of actions executed during the call, as well as their success and frequency rates.
assistant_performance:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaAssistantPerformance'
description: Agent performance overview.
call_status_stat:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStat'
description: Call status overview.
recent_call_history:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaRecentCallHistory'
description: Log of all recent calls.
duration_metrics:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaDurationMetrics'
description: Duration metrics overview.
end_call_reason_stat:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStat'
description: An overview of reasons calls ended. For details on all the possible reasons, see [End Call Reasons](/logs#end-call-reasons).
sentiment_stat:
$ref: '#/components/schemas/AnalyticsGetResponsesContentApplicationJsonSchemaSentimentStat'
description: Sentiment overview.
title: analyticsExport_Response_200
AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatSeriesItems:
type: object
properties:
date:
type: string
completed:
type: integer
hangup_on_voicemail:
type: integer
busy:
type: integer
no-answer:
type: integer
failed:
type: integer
left_voicemail:
type: integer
in-progress:
type: integer
checking:
type: integer
paused:
type: integer
queue:
type: integer
initiated:
type: integer
ringing:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaCallStatusStatSeriesItems
AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatSeriesItems:
type: object
properties:
date:
type: string
voicemail:
type: integer
human_goodbye:
type: integer
agent_goodbye:
type: integer
human_pick_up_cut_off:
type: integer
max_duration:
type: integer
idle_time_exceeded:
type: integer
goodbye_detected:
type: integer
user_disconnected:
type: integer
voicemail_message_left:
type: integer
title: AnalyticsGetResponsesContentApplicationJsonSchemaEndCallReasonStatSeriesItems
securitySchemes:
sec0:
type: http
scheme: bearer