Supaglue Collections API
The Collection object is used to represent collections of tickets. Collections may include other collections as sub collections.
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OpenAPI Specification
openapi: 3.2.0
info:
version: 0.25.7
title: Unified Ticketing API (Preview) Collections API
contact:
name: Supaglue
email: docs@supaglue.com
url: https://supaglue.com
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
#### Introduction
Welcome to the Unified API (Ticketing) documentation. You can use this API to write to third-party providers.
[View common schema for Ticketing](https://docs.supaglue.com/platform/common-schemas/ticketing)
[](https://www.postman.com/supaglue/workspace/supaglue-public/overview)
#### Base API URL
```
https://api.supaglue.io/ticketing/v2
```
'
servers:
- url: https://api.supaglue.io/ticketing/v2
description: Supaglue API
tags:
- name: Collections
description: 'The Collection object is used to represent collections of tickets. Collections may include other collections as sub collections.
'
paths:
/collections:
parameters:
- $ref: '#/components/parameters/x-customer-id'
- $ref: '#/components/parameters/x-provider-name'
get:
operationId: listCollections
summary: List collections
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
Returns a list of Collection objects.
'
tags:
- Collections
security:
- x-api-key: []
parameters:
- $ref: '#/components/parameters/modified_after'
- $ref: '#/components/parameters/page_size'
- $ref: '#/components/parameters/cursor'
responses:
'200':
description: CollectionsData
content:
application/json:
schema:
type: object
properties:
pagination:
$ref: '#/components/schemas/pagination'
records:
type: array
items:
$ref: '#/components/schemas/collection'
required:
- pagination
- records
/collections/{collection_id}:
parameters:
- $ref: '#/components/parameters/x-customer-id'
- $ref: '#/components/parameters/x-provider-name'
- name: collection_id
in: path
required: true
schema:
type: string
example: 0258cbc6-6020-430a-848e-aafacbadf4ae
get:
operationId: getCollection
summary: Get collection
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
Returns a Collection object with the given id.
'
tags:
- Collections
security:
- x-api-key: []
parameters:
- $ref: '#/components/parameters/include_raw_data'
responses:
'200':
description: CollectionData
content:
application/json:
schema:
$ref: '#/components/schemas/collection'
/collections/{parent_id}/users:
parameters:
- $ref: '#/components/parameters/x-customer-id'
- $ref: '#/components/parameters/x-provider-name'
- name: parent_id
in: path
required: true
schema:
type: string
example: 0258cbc6-6020-430a-848e-aafacbadf4ae
get:
operationId: listCollectionUsers
summary: List collection users
description: ':::note
This feature is only available in Preview to select customers on our Enterprise plan. [Contact us](mailto:team@supaglue.com) for more information.
:::
Returns a list of User objects.
'
tags:
- Collections
security:
- x-api-key: []
parameters:
- $ref: '#/components/parameters/modified_after'
- $ref: '#/components/parameters/page_size'
- $ref: '#/components/parameters/cursor'
responses:
'200':
description: CollectionUsersData
content:
application/json:
schema:
type: object
properties:
pagination:
$ref: '#/components/schemas/pagination'
records:
type: array
items:
$ref: '#/components/schemas/user'
required:
- pagination
- records
components:
schemas:
user:
type: object
properties:
name:
type:
- string
- 'null'
example: Hil Feig
email_address:
type: string
example: help@supaglue.com
is_active:
type: boolean
example: false
teams:
type: array
items:
type: string
example: 681b0fd7-40e6-4b91-8e23-2814872090be
avatar:
type:
- string
- 'null'
example: https://supaglue.io/user_profile_pic.png
required:
- name
- email_address
- is_active
collection:
type: object
properties:
name:
type:
- string
- 'null'
example: Q1 Platform
description:
type:
- string
- 'null'
example: For tracking all tasks related to Platform for Q1
collection_type:
type:
- string
- 'null'
example: LIST
parent_collection:
type:
- string
- 'null'
example: 681b0fd7-40e6-4b91-8e23-2814872090be
access_level:
type:
- string
- 'null'
example: PUBLIC
required:
- name
pagination:
type: object
properties:
next:
type:
- string
- 'null'
example: eyJpZCI6IjQyNTc5ZjczLTg1MjQtNDU3MC05YjY3LWVjYmQ3MDJjNmIxNCIsInJldmVyc2UiOmZhbHNlfQ==
previous:
type:
- string
- 'null'
example: eyJpZCI6IjBjZDhmYmZkLWU5NmQtNDEwZC05ZjQxLWIwMjU1YjdmNGI4NyIsInJldmVyc2UiOnRydWV9
total_count:
type: number
example: 100
required:
- next
- previous
parameters:
page_size:
name: page_size
in: query
schema:
type: string
example: 123
description: 'Number of results to return per page. (Max: 1000)'
include_raw_data:
name: include_raw_data
in: query
schema:
type: boolean
description: Whether to include raw data fetched from the 3rd party provider.
example: true
modified_after:
name: modified_after
in: query
schema:
type: string
format: date-time
description: If provided, will only return objects modified after this datetime. Datetime must be in ISO 8601 format and URI encoded.
example: '2023-02-23T00:00:00Z'
cursor:
name: cursor
in: query
schema:
type: string
example: cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw
description: The pagination cursor value
x-provider-name:
name: x-provider-name
in: header
schema:
type: string
example: salesforce
description: The provider name
required: true
x-customer-id:
name: x-customer-id
in: header
schema:
type: string
example: my-customer-1
description: The customer ID that uniquely identifies the customer in your application
required: true
securitySchemes:
x-api-key:
type: apiKey
name: x-api-key
in: header
description: API key to allow developers to access the API