SoFi Technologies IVR API

openapi: 3.2.0
info:
  title: Program IVR API
  version: '4.0'
servers:
- url: api-{corename}.{env}.gpsrv.com/intserv/4.0/
tags:
- name: IVR
paths:
  /getIvrCallStatus:
    parameters:
    - $ref: '#/components/parameters/ResponseContentTypeHeaderParam'
    post:
      summary: Get IVR Call Status
      description: Use the Get IVR Call Status endpoint to retrieve the status of outbound IVR calls. This endpoint connects your IVR system to the SoFi Tech Solutions IVR system for PIN setting.
      parameters: []
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                apiLogin:
                  type: string
                  description: 'Web service username, as provided by SoFi Tech Solutions.

                    Pattern: Max 50 characters

                    Example: `"AbC123-9999"`'
                  example: AbC123-9999
                apiTransKey:
                  type: string
                  description: 'Web service password, as provided by SoFi Tech Solutions.

                    Pattern: Max 15 characters

                    Example: `"4sb62fh6w4h7w34g"`'
                  example: 4sb62fh6w4h7w34g
                providerId:
                  type: integer
                  format: int32
                  description: 'Your unique provider identifier from SoFi Tech Solutions.

                    Pattern: Max 10 digits

                    Example: `9999`'
                  example: 9999
                transactionId:
                  type: string
                  minimum: 1
                  maximum: 60
                  description: 'Supply a globally unique ID to identify this endpoint request ("transaction"). Might be used for <a href="ref:idempotency#endpoints-that-use-transactionid-for-idempotency" target="_blank">idempotency</a>.. A UUID is preferred.

                    Pattern: Maximum 60 characters

                    Example: `"9845dk-39fdk3fj3-4483483478"`'
                  example: 123e4567-e89b-12d3-a456-426614174000
                accountNo:
                  type: string
                  pattern: ^$|^([0-9]{12}|[0-9]{16})$
                  description: "The <<glossary:PRN>> or <<glossary:PAN>> of the account.\nPattern: PAN or PRN \nExample: `\"074103447228\"`"
                  example: 074103447228
                callId:
                  type: integer
                  format: int32
                  description: 'The call identifier (`call_id`) as returned by the <a href="ref:post_createivrcall" target="_blank">Create IVR Call</a> endpoint.

                    Pattern: Integer

                    Example: `48347823`'
                  example: 48347823
              required:
              - accountNo
              - callId
              - transactionId
              - apiLogin
              - apiTransKey
              - providerId
      responses:
        default:
          description: ''
          content:
            application/json:
              schema:
                type: object
                properties:
                  status_code:
                    type:
                    - integer
                    - 'null'
                    format: int32
                    description: The response status code. May return a string for some statuses.
                  status:
                    type:
                    - string
                    - 'null'
                    description: The condition of a process or response
                  processing_time:
                    type:
                    - number
                    - 'null'
                    format: float
                    description: The time elapsed in processing the transaction
                  echo:
                    description: A structure that contains transaction ID information
                    type:
                    - object
                    - 'null'
                    properties:
                      transaction_id:
                        type:
                        - string
                        - 'null'
                        description: An ID that represents an API transaction
                      provider_timestamp:
                        type:
                        - string
                        - 'null'
                        format: date-time
                        description: Store a related timestamp for reporting and troubleshooting purposes
                      provider_transaction_id:
                        type:
                        - string
                        - 'null'
                        description: Secondary transaction identifier (generated by a provider)
                    required:
                    - provider_timestamp
                    - provider_transaction_id
                    - transaction_id
                  system_timestamp:
                    type:
                    - string
                    - 'null'
                    format: date-time
                    description: A system generated timestamp
                  rtoken:
                    type:
                    - string
                    - 'null'
                    description: A system-generated ID used for tracking
                  errors:
                    type: array
                    description: A list of errors generated while the request was processed
                    items:
                      type: string
                  response_data:
                    description: A structure for the response data. It can be empty but usually will contain information.
                    type:
                    - object
                    - 'null'
                    properties:
                      call_id:
                        type: string
                        description: ID of the call
                      status:
                        type: string
                        description: Status of the call
                      status_desc:
                        type:
                        - string
                        - 'null'
                        description: Description of the status
                      max_attempts:
                        type:
                        - integer
                        - 'null'
                        format: int32
                        description: The maximum amount of attempted outbound calls allowed
                      attempt_count:
                        type:
                        - integer
                        - 'null'
                        format: int32
                        description: The number of attempted calls
                    required:
                    - attempt_count
                    - call_id
                    - max_attempts
                    - status
                    - status_desc
                required:
                - echo
                - processing_time
                - response_data
                - rtoken
                - status
                - status_code
                - system_timestamp
              examples:
                response:
                  value: "{\n    \"status_code\": 0,\n    \"status\": \"Success\",\n    \"processing_time\": 0.463,\n    \"response_data\": {\n        \"call_id\": \"295482\",\n        \"status\": \"1\",\n        \"status_desc\": \"Dialing\",\n        \"max_attempts\": \"3\",\n        \"attempt_count\": \"1\"\n    },\n    \"echo\": {\n        \"provider_transaction_id\": \"\",\n        \"provider_timestamp\": null,\n        \"transaction_id\": \"2ade01ea-b5f0-4193-9deb-7656158c12a5\"\n    },\n    \"rtoken\": \"8cc16de0-5eda-4e2a-968e-3b08fce6f778\",\n    \"system_timestamp\": \"2025-07-15 14:36:01\"\n}"
            application/xml:
              examples:
                response:
                  value: "<?xml version=\"1.0\" ?>\n<response>\n  <status_code>0</status_code>\n  <status>Success</status>\n  <processing_time>0.023</processing_time>\n  <response_data>\n    <call_id>295482</call_id>\n    <status>1</status>\n    <status_desc>Dialing</status_desc>\n    <max_attempts>3</max_attempts>\n    <attempt_count>1</attempt_count>\n  </response_data>\n  <echo>\n    <provider_transaction_id/>\n    <provider_timestamp/>\n    <transaction_id>b7c21f55-6675-493c-ba96-1f63c4b3fa03</transaction_id>\n  </echo>\n  <rtoken>8cc16de0-5eda-4e2a-968e-3b08fce6f778</rtoken>\n  <system_timestamp>2025-07-15 14:36:02</system_timestamp>\n</response>"
      tags:
      - IVR
      operationId: post_getivrcallstatus
  /createIvrCall:
    parameters:
    - $ref: '#/components/parameters/ResponseContentTypeHeaderParam'
    post:
      summary: Create IVR Call
      description: Use the Create IVR Call endpoint to create an IVR call entry. This endpoint connects your IVR system to the SoFi Tech Solutions IVR system for PIN setting.
      parameters: []
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                apiLogin:
                  type: string
                  description: 'Web service username, as provided by SoFi Tech Solutions.

                    Pattern: Max 50 characters

                    Example: `"AbC123-9999"`'
                  example: AbC123-9999
                apiTransKey:
                  type: string
                  description: 'Web service password, as provided by SoFi Tech Solutions.

                    Pattern: Max 15 characters

                    Example: `"4sb62fh6w4h7w34g"`'
                  example: 4sb62fh6w4h7w34g
                providerId:
                  type: integer
                  format: int32
                  description: 'Your unique provider identifier from SoFi Tech Solutions.

                    Pattern: Max 10 digits

                    Example: `9999`'
                  example: 9999
                transactionId:
                  type: string
                  minimum: 1
                  maximum: 60
                  description: 'Supply a globally unique ID to identify this endpoint request ("transaction"). Might be used for <a href="ref:idempotency#endpoints-that-use-transactionid-for-idempotency" target="_blank">idempotency</a>.. A UUID is preferred.

                    Pattern: Maximum 60 characters

                    Example: `"9845dk-39fdk3fj3-4483483478"`'
                  example: 123e4567-e89b-12d3-a456-426614174000
                accountNo:
                  type: string
                  pattern: ^.+$
                  description: 'The <<glossary:PRN>> or <<glossary:PAN>> of the account.

                    Pattern: PAN or PRN

                    Example: `"074103447228"`'
                  example: 074103447228
                callType:
                  type: string
                  pattern: ^([a-zA-Z0-9]{1,4})$
                  description: 'The type of call. `CPIN` is the only valid value.

                    Pattern: Alphabetic string

                    Example: `"CPIN"`'
                  example: CPIN
                callParams:
                  type: string
                  description: 'JSON-encoded array of call parameters.

                    Pattern: JSON string

                    Example: `"{"panLastFour":"1234", "passCode":"0123", "expiryDate":"2011-01-01"}"`'
                  example: '{"panLastFour":"1234", "passCode":"0123", "expiryDate":"2011-01-01"}'
                phone:
                  type:
                  - string
                  - 'null'
                  description: 'Phone number where to route outbound calls. This number supersedes any account-related phone numbers.

                    Pattern: Exactly 10 digits, no hyphens or other characters

                    Example: `"8013656060"`'
                  example: '8013656060'
              required:
              - accountNo
              - callParams
              - callType
              - transactionId
              - apiLogin
              - apiTransKey
              - providerId
      responses:
        default:
          description: ''
          content:
            application/json:
              schema:
                type: object
                properties:
                  status_code:
                    type:
                    - integer
                    - 'null'
                    format: int32
                    description: The response status code. May return a string for some statuses.
                  status:
                    type:
                    - string
                    - 'null'
                    description: The condition of a process or response
                  processing_time:
                    type:
                    - number
                    - 'null'
                    format: float
                    description: The time elapsed in processing the transaction
                  echo:
                    description: A structure that contains transaction ID information
                    type:
                    - object
                    - 'null'
                    properties:
                      transaction_id:
                        type:
                        - string
                        - 'null'
                        description: An ID that represents an API transaction
                      provider_timestamp:
                        type:
                        - string
                        - 'null'
                        format: date-time
                        description: Store a related timestamp for reporting and troubleshooting purposes
                      provider_transaction_id:
                        type:
                        - string
                        - 'null'
                        description: Secondary transaction identifier (generated by a provider)
                    required:
                    - provider_timestamp
                    - provider_transaction_id
                    - transaction_id
                  system_timestamp:
                    type:
                    - string
                    - 'null'
                    format: date-time
                    description: A system generated timestamp
                  rtoken:
                    type:
                    - string
                    - 'null'
                    description: A system-generated ID used for tracking
                  errors:
                    type: array
                    description: A list of errors generated while the request was processed
                    items:
                      type: string
                  response_data:
                    description: A structure for the response data. It can be empty but usually will contain information.
                    type:
                    - object
                    - 'null'
                    properties:
                      call_id:
                        type: string
                        description: ID of the call
                    required:
                    - call_id
                required:
                - echo
                - processing_time
                - response_data
                - rtoken
                - status
                - status_code
                - system_timestamp
              examples:
                response:
                  value: "{\n    \"status_code\": 0,\n    \"status\": \"Success\",\n    \"processing_time\": 0.481,\n    \"response_data\": {\n        \"call_id\": \"295502\"\n    },\n    \"echo\": {\n        \"provider_transaction_id\": \"\",\n        \"provider_timestamp\": null,\n        \"transaction_id\": \"6af501df-51f4-464c-8b81-f5d31c794a93\"\n    },\n    \"rtoken\": \"8cc16de0-5eda-4e2a-968e-3b08fce6f778\",\n    \"system_timestamp\": \"2025-07-15 15:50:49\"\n}"
            application/xml:
              examples:
                response:
                  value: "<?xml version=\"1.0\" ?>\n<response>\n  <status_code>0</status_code>\n  <status>Success</status>\n  <processing_time>0.477</processing_time>\n  <response_data>\n    <call_id>295503</call_id>\n  </response_data>\n  <echo>\n    <provider_transaction_id/>\n    <provider_timestamp/>\n    <transaction_id>21839512-1172-4551-ad9f-2047172bae7a</transaction_id>\n  </echo>\n  <rtoken>8cc16de0-5eda-4e2a-968e-3b08fce6f778</rtoken>\n  <system_timestamp>2025-07-15 15:51:26</system_timestamp>\n</response>"
      tags:
      - IVR
      operationId: post_createivrcall
  /getIvrCallIdentifier:
    parameters:
    - $ref: '#/components/parameters/ResponseContentTypeHeaderParam'
    post:
      summary: Get IVR Call Identifier
      description: Use the Get IVR Call Identifier endpoint to retrieve the most recent `actpeg_id` associated with an inbound phone number. This identifier links a customer's phone number to a call record. The Get IVR Call Identifier endpoint connects your IVR system to the SoFi Tech Solutions IVR system for PIN setting.
      parameters: []
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                apiLogin:
                  type: string
                  description: 'Web service username, as provided by SoFi Tech Solutions.

                    Pattern: Max 50 characters

                    Example: `"AbC123-9999"`'
                  example: AbC123-9999
                apiTransKey:
                  type: string
                  description: 'Web service password, as provided by SoFi Tech Solutions.

                    Pattern: Max 15 characters

                    Example: `"4sb62fh6w4h7w34g"`'
                  example: 4sb62fh6w4h7w34g
                providerId:
                  type: integer
                  format: int32
                  description: 'Your unique provider identifier from SoFi Tech Solutions.

                    Pattern: Max 10 digits

                    Example: `9999`'
                  example: 9999
                transactionId:
                  type: string
                  minimum: 1
                  maximum: 60
                  description: 'Supply a globally unique ID to identify this endpoint request ("transaction"). Might be used for <a href="ref:idempotency#endpoints-that-use-transactionid-for-idempotency" target="_blank">idempotency</a>.. A UUID is preferred.

                    Pattern: Maximum 60 characters

                    Example: `"9845dk-39fdk3fj3-4483483478"`'
                  example: 123e4567-e89b-12d3-a456-426614174000
                phoneNo:
                  type:
                  - string
                  - 'null'
                  pattern: ^([0-9]{10})$
                  description: "Phone number.\nPattern: Exactly 10 digits, no hyphens or other characters \nExample: `\"8013656060\"`"
                  example: '8013656060'
              required:
              - transactionId
              - apiLogin
              - apiTransKey
              - providerId
      responses:
        default:
          description: ''
          content:
            application/json:
              schema:
                type: object
                properties:
                  status_code:
                    type:
                    - integer
                    - 'null'
                    format: int32
                    description: The response status code. May return a string for some statuses.
                  status:
                    type:
                    - string
                    - 'null'
                    description: The condition of a process or response
                  processing_time:
                    type:
                    - number
                    - 'null'
                    format: float
                    description: The time elapsed in processing the transaction
                  echo:
                    description: A structure that contains transaction ID information
                    type:
                    - object
                    - 'null'
                    properties:
                      transaction_id:
                        type:
                        - string
                        - 'null'
                        description: An ID that represents an API transaction
                      provider_timestamp:
                        type:
                        - string
                        - 'null'
                        format: date-time
                        description: Store a related timestamp for reporting and troubleshooting purposes
                      provider_transaction_id:
                        type:
                        - string
                        - 'null'
                        description: Secondary transaction identifier (generated by a provider)
                    required:
                    - provider_timestamp
                    - provider_transaction_id
                    - transaction_id
                  system_timestamp:
                    type:
                    - string
                    - 'null'
                    format: date-time
                    description: A system generated timestamp
                  rtoken:
                    type:
                    - string
                    - 'null'
                    description: A system-generated ID used for tracking
                  errors:
                    type: array
                    description: A list of errors generated while the request was processed
                    items:
                      type: string
                  response_data:
                    description: A structure for the response data. It can be empty but usually will contain information.
                    type:
                    - object
                    - 'null'
                    properties:
                      actpeg_id:
                        type: string
                        description: IVR call identifier
                    required:
                    - actpeg_id
                required:
                - echo
                - processing_time
                - response_data
                - rtoken
                - status
                - status_code
                - system_timestamp
              examples:
                response:
                  value: "{\n  \"status_code\": 0,\n  \"status\": \"Success\",\n  \"processing_time\": 0.443,\n  \"response_data\": {\n    \"actpeg_id\": \"228595836\"\n  },\n  \"echo\": {\n    \"provider_transaction_id\": \"\",\n    \"provider_timestamp\": null,\n    \"transaction_id\": \"354af4ad-0007-4e3a-9bd9-35aa7dd257e5\"\n  },\n  \"system_timestamp\": \"2025-05-14 08:23:22\",\n  \"rtoken\": \"849d1f17-b1de-4974-a14e-18a431b165bd\"\n}\n"
            application/xml:
              examples:
                response:
                  value: "<?xml version=\"1.0\" encoding=\"UTF-8\" ?>\n<response>\n  <status_code>0</status_code>\n  <status>Success</status>\n  <processing_time>0.441</processing_time>\n  <response_data>\n    <actpeg_id>228595835</actpeg_id>\n  </response_data>\n  <echo>\n    <provider_transaction_id></provider_transaction_id>\n    <provider_timestamp></provider_timestamp>\n    <transaction_id>cebc7cf0-30c4-4022-b5d8-88bcf5d1e8da</transaction_id>\n  </echo>\n  <system_timestamp>2025-05-14 08:25:16</system_timestamp>\n  <rtoken>7d96ca71-5a6b-4ef3-aaa5-d59e34a9ee6b</rtoken>\n</response>"
      tags:
      - IVR
      operationId: post_getivrcallidentifier
components:
  parameters:
    ResponseContentTypeHeaderParam:
      name: response-content-type
      in: header
      description: Use this header instead of the standard `accept` header to specify the response format.
      schema:
        type: string
        enum:
        - xml
        - json
        default: json
x-readme:
  samples-languages:
  - curl
  - python
  - node
  - java
  - go
  - ruby
  - javascript
  explorer-enabled: true
  proxy-enabled: true