Shopper Approved Reviews API

openapi: 3.1.0
info:
  title: Shopper Approved Orders Reviews API
  description: The Shopper Approved API allows merchants to programmatically access their review data, submit order information for review collection, retrieve site statistics, manage product reviews, and update review follow-up details. Authentication uses a Site ID and API token passed as query parameters. Shopper Approved is a trusted source for Google Seller Ratings and enables merchants to collect and display verified customer reviews.
  version: '1.0'
  contact:
    name: Shopper Approved Support
    url: https://help.shopperapproved.com/
  termsOfService: https://www.shopperapproved.com/terms/
servers:
- url: https://api.shopperapproved.com
  description: Shopper Approved API
security:
- SiteIdToken: []
tags:
- name: Reviews
paths:
  /reviews/{site_id}:
    get:
      operationId: listReviews
      summary: List Reviews
      description: Retrieves a list of customer reviews for the site. Supports filtering by date range and pagination via limit and page parameters.
      tags:
      - Reviews
      parameters:
      - name: site_id
        in: path
        required: true
        description: Your Shopper Approved site ID
        schema:
          type: string
      - name: token
        in: query
        required: true
        description: Your Shopper Approved API token
        schema:
          type: string
      - name: from
        in: query
        description: Start date for reviews (defaults to last 30 days if not specified)
        schema:
          type: string
          format: date
      - name: limit
        in: query
        description: Maximum number of reviews to return
        schema:
          type: integer
          minimum: 1
          maximum: 100
          default: 25
      - name: page
        in: query
        description: Page number for pagination
        schema:
          type: integer
          minimum: 1
          default: 1
      responses:
        '200':
          description: List of reviews retrieved successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  reviews:
                    type: array
                    items:
                      $ref: '#/components/schemas/Review'
                  total:
                    type: integer
                    description: Total number of reviews matching the query
                  page:
                    type: integer
                  limit:
                    type: integer
  /reviews/{site_id}/{review_id}:
    get:
      operationId: getReview
      summary: Get Review
      description: Retrieves a specific review by review ID (order ID).
      tags:
      - Reviews
      parameters:
      - name: site_id
        in: path
        required: true
        description: Your Shopper Approved site ID
        schema:
          type: string
      - name: review_id
        in: path
        required: true
        description: The order ID of the review to retrieve
        schema:
          type: string
      - name: token
        in: query
        required: true
        description: Your Shopper Approved API token
        schema:
          type: string
      responses:
        '200':
          description: Review retrieved successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Review'
  /reviews/{site_id}/{review_id}/update:
    put:
      operationId: updateReview
      summary: Update Review
      description: Updates a review's follow-up date or marks a review as cancelled. Useful for adjusting when a follow-up email will be sent to the customer.
      tags:
      - Reviews
      parameters:
      - name: site_id
        in: path
        required: true
        description: Your Shopper Approved site ID
        schema:
          type: string
      - name: review_id
        in: path
        required: true
        description: The order ID of the review to update
        schema:
          type: string
      - name: token
        in: query
        required: true
        description: Your Shopper Approved API token
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ReviewUpdate'
      responses:
        '200':
          description: Review updated successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                  message:
                    type: string
components:
  schemas:
    Review:
      type: object
      description: A customer review submitted through Shopper Approved
      properties:
        reviewid:
          type: string
          description: The review ID (order ID)
        name:
          type: string
          description: Customer name (may be anonymized)
        date:
          type: string
          format: date
          description: Date the review was submitted
        rating:
          type: integer
          minimum: 1
          maximum: 5
          description: Customer rating (1-5 stars)
        review:
          type: string
          description: The customer's written review text
        headline:
          type: string
          description: Review headline or title
        verified:
          type: boolean
          description: Whether this is a verified purchase review
        location:
          type: string
          nullable: true
          description: Reviewer's location (city/state)
        helpful:
          type: integer
          description: Number of helpful votes
        unhelpful:
          type: integer
          description: Number of unhelpful votes
    ReviewUpdate:
      type: object
      description: Fields to update on a review
      properties:
        followup:
          type: string
          format: date
          description: New follow-up date for the review request (YYYY-MM-DD)
        cancelled:
          type: boolean
          description: Set to true to cancel the review request
  securitySchemes:
    SiteIdToken:
      type: apiKey
      in: query
      name: token
      description: Shopper Approved API token (used with site_id path parameter)