Respond.io

Respond.io Comments API

Internal collaboration comments on a contact.

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OpenAPI Specification

openapi: 3.0.1
info:
  title: Respond.io Developer Comments API
  description: REST API for the respond.io omnichannel customer-conversation management platform. Manage contacts, send and read messages across connected channels, open and close conversations, assign users, post internal comments, manage tags and custom fields, and configure webhooks. Requests and responses are JSON. Contacts are addressed by an identifier of the form `id:{id}`, `email:{email}`, or `phone:{phone}`.
  termsOfService: https://respond.io/terms-and-conditions
  contact:
    name: Respond.io Support
    url: https://developers.respond.io/
  version: '2.0'
servers:
- url: https://api.respond.io/v2
security:
- bearerAuth: []
tags:
- name: Comments
  description: Internal collaboration comments on a contact.
paths:
  /contact/{identifier}/comment:
    post:
      operationId: createComment
      tags:
      - Comments
      summary: Create a comment
      description: Adds an internal comment to a contact's conversation. Comments support mentioning users and are not delivered to the contact.
      parameters:
      - $ref: '#/components/parameters/Identifier'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - text
              properties:
                text:
                  type: string
                  description: Comment body. Use @[email] to mention a user.
                  example: Following up @[agent@example.com]
      responses:
        '200':
          description: Comment created.
        '429':
          $ref: '#/components/responses/RateLimited'
components:
  parameters:
    Identifier:
      name: identifier
      in: path
      required: true
      description: Contact identifier in the form id:{id}, email:{email}, or phone:{phone}.
      schema:
        type: string
      example: phone:+60123456789
  schemas:
    Error:
      type: object
      properties:
        message:
          type: string
        status:
          type: integer
  responses:
    RateLimited:
      description: Too many requests. Limited to 5 requests per second per method.
      headers:
        Retry-After:
          description: Seconds to wait before retrying.
          schema:
            type: integer
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API Access Token from Settings > Integrations > Developer API, sent in the Authorization header as `Bearer {token}`.