Podium

Podium Feedback API

The Feedback API from Podium — 1 operation(s) for feedback.

Documentation GitHub OpenAPI

Operations 2

GET /v4/feedback List all feedback surveys. #

POST /v4/feedback Create a feedback survey. #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: (Surveys) Feedback API
  version: 2021.04.01
servers:
- url: https://api.podium.com
  variables: {}
security: []
tags:
- name: Feedback
paths:
  /v4/feedback:
    get:
      callbacks: {}
      description: 'List of all the feedback surveys that the caller has access to. The surveys are sorted by `createdAt` date, with the most recent appearing first.


        If the `cursor` parameter is used then all other parameters will be ignored. This is to avoid confusion if passing both a `cursor` and other parameters which would change what data is being returned.


        Required scope: `read_feedback`.'
      operationId: feedback.index
      parameters:
      - description: Filter on the `createdAt` date.
        in: query
        name: createdAt
        required: false
        schema:
          additionalProperties: false
          properties:
            gt:
              description: Greater than filter.
              example: '2015-01-23T23:50:07Z'
              format: date-time
              type: string
            gte:
              description: Greater than or equal to filter.
              example: '2015-01-23T23:50:07Z'
              format: date-time
              type: string
            lt:
              description: Less than filter.
              example: '2015-01-23T23:50:07Z'
              format: date-time
              type: string
            lte:
              description: Less than or equal to filter.
              example: '2015-01-23T23:50:07Z'
              format: date-time
              type: string
          type: object
        style: deepObject
      - description: Max number of items to return per request. Defaults to `10`.
        in: query
        name: limit
        required: false
        schema:
          default: 10
          example: 10
          maximum: 100
          minimum: 0
          type: integer
      - description: Retrieves the page of items that comes after the `cursor`.
        in: query
        name: cursor
        required: false
        schema:
          description: Cursor used to access next or previous page in pagination.
          example: MDAwMDAwMDAtMDAwMC0wMDAwLTAwMDAtMDAwMDAwMDAwMDAw
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                properties:
                  data:
                    items:
                      $ref: '#/components/schemas/feedback'
                    type: array
                  metadata:
                    description: Additional response data.
                    properties:
                      nextCursor:
                        description: Cursor to get next set of items.
                        example: MDAwMDAwMDAtMDAwMC0wMDAwLTAwMDAtMDAwMDAwMDAwMDAw
                        type: string
                      previousCursor:
                        description: Cursor to get previous set of items.
                        example: MDAwMDAwMDAtMDAwMC0wMDAwLTAwMDAtMDAwMDAwMDAwMDAw
                        type: string
                      totalItems:
                        description: Total number of items available.
                        type: integer
                      url:
                        description: The resource URL.
                        example: https://www.podium.com/
                        type: string
                    type: object
                type: object
          description: Successful response.
        default:
          content:
            application/json:
              schema:
                properties:
                  code:
                    description: Podium code for the error.
                    type: integer
                  message:
                    description: Specific details about the error.
                    type:
                    - string
                    - 'null'
                  moreInfo:
                    description: URL providing more information about the error.
                    type: string
                title: Error
                type: object
          description: Error response.
      summary: List all feedback surveys.
      tags:
      - Feedback
    post:
      callbacks: {}
      description: 'Create a feedback survey. The survey is created asynchronously, so only the UID is returned.


        Required scope: `write_feedback`.'
      operationId: feedback_creation.create
      parameters: []
      requestBody:
        content:
          application/json:
            schema:
              properties:
                customerName:
                  description: The customer name.
                  type: string
                flowUid:
                  description: flow
                  example: 00000000-0000-0000-0000-000000000000
                  format: uuid
                  type: string
                locationUid:
                  description: location
                  example: 00000000-0000-0000-0000-000000000000
                  format: uuid
                  type: string
                phoneNumber:
                  description: The customer phone number.
                  type: string
              required:
              - customerName
              - locationUid
              - phoneNumber
              type: object
        description: Create feedback survey params
        required: true
      responses:
        '202':
          content:
            application/json:
              schema:
                properties:
                  data:
                    $ref: '#/components/schemas/feedback_creation'
                  metadata:
                    description: Additional response data.
                    properties:
                      url:
                        description: The resource URL.
                        example: https://www.podium.com/
                        type: string
                    type: object
                type: object
          description: Successful response.
        default:
          content:
            application/json:
              schema:
                properties:
                  code:
                    description: Podium code for the error.
                    type: integer
                  message:
                    description: Specific details about the error.
                    type:
                    - string
                    - 'null'
                  moreInfo:
                    description: URL providing more information about the error.
                    type: string
                title: Error
                type: object
          description: Error response.
      summary: Create a feedback survey.
      tags:
      - Feedback
components:
  schemas:
    feedback:
      description: 'Feedback, now known as Surveys in the app, are internal surveys a business can collect from their end clients. Typically, these are measured as NPS or CSAT.

        '
      properties:
        adjustedScore:
          description: Normalized value representing the survey score an individual responded with. Example with NPS scoring structure a 10 would be a 100 and a 5 would be -100.
          example: 100
          type:
          - integer
          - 'null'
        archived:
          description: If the survey response has been archived.
          example: false
          type:
          - boolean
          - 'null'
        attributions:
          items:
            description: Podium user who the survey is attributed to. For example, the user who was assigned to the customer that the survey was sent to. There may be more than one user who have a single survey attributed to them.
            properties:
              type:
                description: Type of attribution that is assigned to sending the survey.
                enum:
                - integrated_send
                - manual_tag
                - final
                type:
                - string
                - 'null'
              userName:
                description: Name of the user attributed to sending the survey.
                example: John Apple
                type:
                - string
                - 'null'
              userUid:
                description: Podium unique identifier for user.
                example: 00000000-0000-0000-0000-000000000000
                format: uuid
                type:
                - string
                - 'null'
            type: object
          type: array
        channel:
          description: Channel object
          properties:
            identifier:
              description: Identifies the Messenger channel. Must be a valid email address or a phone number. Non-US/Canada numbers must include the country code (e.g. +61 for AUS)
              example: email@email.com
              type:
              - string
              - 'null'
            type:
              description: Messenger channel for the conversation.
              enum:
              - apple
              - car_wars
              - email
              - facebook
              - fallback_email
              - google
              - google_brand
              - iframe
              - instagram
              - phone
              - secure
              - sms
              - text
              - whatsapp
              example: email
              type:
              - string
              - 'null'
          type: object
        createdAt:
          description: When the survey was created.
          example: '2015-01-23T23:50:07Z'
          format: date-time
          type:
          - string
          - 'null'
        currentStep:
          description: Current step of the flow that the survey is on.
          enum:
          - start
          - follow_up
          - final
          type:
          - string
          - 'null'
        customerName:
          description: Name of the customer who the survey was sent to.
          example: Joe Orange
          type:
          - string
          - 'null'
        firstResponseReceivedAt:
          description: When the first response to the survey was received.
          example: '2015-01-23T23:50:07Z'
          format: date-time
          type:
          - string
          - 'null'
        flowUid:
          description: Podium unique identifier for survey flow.
          example: 00000000-0000-0000-0000-000000000000
          format: uuid
          type:
          - string
          - 'null'
        location:
          description: Location that the survey was sent from.
          properties:
            organizationUid:
              description: Podium unique identifier for organization.
              example: 00000000-0000-0000-0000-000000000000
              format: uuid
              type:
              - string
              - 'null'
            uid:
              description: Podium unique identifier for location.
              example: 00000000-0000-0000-0000-000000000000
              format: uuid
              type:
              - string
              - 'null'
          type: object
        messages:
          items:
            description: Message that the survey respondent sent.
            example: wonderful.
            type: string
          type: array
        score:
          description: Score the respondent has responded with.
          example: 5
          type:
          - integer
          - 'null'
        uid:
          description: Podium unique identifier for feedback survey.
          example: 00000000-0000-0000-0000-000000000000
          format: uuid
          type: string
        updatedAt:
          description: When the survey was updated.
          example: '2015-01-23T23:50:07Z'
          format: date-time
          type:
          - string
          - 'null'
      title: feedback
      type: object
    feedback_creation:
      description: 'Feedback, now known as Surveys in the app, are internal surveys a business can collect from their end clients. Typically, these are measured as NPS or CSAT.

        '
      properties:
        uid:
          description: Podium unique identifier for feedback survey.
          example: 00000000-0000-0000-0000-000000000000
          format: uuid
          type: string
      title: feedback_creation
      type: object