NiCE

NiCE Contact API

: Contact Management

GitHub OpenAPI

Operations 14

GET /contacts Get list of Contacts based on filter/s #
GET /contacts/{contactNumber} Get Contact detail #
PUT /contacts/{contactNumber} Update of selected contact's properties #
POST /contacts/{contactNumber}/abandon Set contact as abandoned #
GET /contacts/{contactNumber}/detail/pagination Get pagination of contact detail #
GET /contacts/{contactNumber}/messages Get Contact messages #
PUT /contacts/{contactNumber}/inbox-assignment Change inbox assignee for contact #
DELETE /contacts/{contactNumber}/inbox-assignment Unassign inbox assignee from contact #
GET /contacts/{contactNumber}/message-drafts Get message drafts #
PUT /contacts/{contactNumber}/custom-fields Change custom field values for contact #
DELETE /contacts/{contactNumber}/custom-fields/{customFieldIdentifier} Remove custom field value from Contact #
PUT /contacts/{contactNumber}/routing-queue Change routing queue for contact #
POST /contacts/{contactNumber}/transcript Send transcript #
PUT /contacts/{contactNumber}/status Change status of contact #

Specifications

⚙
OpenAPI
https://artifacts.apis.io/nice/openapi/nice-contact-api-openapi.yml

Schemas & Data

📊
JSONSchema
https://artifacts.apis.io/nice/json-schema/nice-contact-schema.json

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OpenAPI Specification

nice-contact-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Nice Contact API
  version: v1
  description: 'Operations tagged Contact across 2 of this provider''s published API definitions: nice-digital-contact.json, nice-digital-contact-openapi.yml. Each path carries the servers of the definition it was published in.'
tags:


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# Full source: https://artifacts.apis.io/nice/openapi/nice-contact-api-openapi.yml