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OpenAPI Specification

openapi: 3.2.0
info:
  title: Workitem Service Call Management API
  version: 1.0.0
  description: API for managing and retrieving Workitem data and controlling call/interaction states.
servers:
- url: https://api.nextiva.com
  description: Nextiva API Base URL
security:
- bearerAuth: []
tags:
- name: Call Management
  description: Actions specific to managing calls within workitems
paths:
  /users/api/calls/{workitemId}/bridge:
    post:
      summary: Activates a call for a given workitem (Bridge)
      operationId: activeWorkitemCall
      tags:
      - Call Management
      description: 'Activates a call for a given workitem. This endpoint makes a POST request to bridge (activate) a call for the specified workitem.

        '
      parameters:
      - in: path
        name: workitemId
        schema:
          type: string
        required: true
        description: Unique identifier of the workitem (call) to activate.
      responses:
        '200':
          description: Call successfully activated.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Workitem'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
  /users/api/calls/{workitemId}/hold:
    post:
      summary: Puts a call on hold
      operationId: holdWorkitemCall
      tags:
      - Call Management
      description: 'Puts a call on hold for a given workitem. This endpoint sends a POST request to place the specified workitem (call) on hold.

        '
      parameters:
      - in: path
        name: workitemId
        schema:
          type: string
        required: true
        description: Unique identifier of the workitem (call) to put on hold.
      responses:
        '200':
          description: Call successfully put on hold.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Workitem'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
  /users/api/calls/{workitemId}/hangup:
    post:
      summary: Ends a call
      operationId: hangUpWorkitemCall
      tags:
      - Call Management
      description: 'Ends a call associated with a given workitem. This endpoint sends a POST request to terminate the specified workitem (call).

        '
      parameters:
      - in: path
        name: workitemId
        schema:
          type: string
        required: true
        description: Unique identifier of the workitem (call) to hang up.
      responses:
        '200':
          description: Call successfully ended.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Workitem'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
  /users/api/calls/{workitemId}/mute:
    post:
      summary: Mutes a call
      operationId: muteWorkitemCall
      tags:
      - Call Management
      description: 'Mutes a call associated with a given workitem. This endpoint sends a POST request to mute the specified workitem (call).

        '
      parameters:
      - in: path
        name: workitemId
        schema:
          type: string
        required: true
        description: Unique identifier of the workitem (call) to mute.
      responses:
        '200':
          description: Call successfully muted.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Workitem'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
    delete:
      summary: Unmutes a call
      operationId: unMuteWorkitemCall
      tags:
      - Call Management
      description: 'Unmutes a call associated with a given workitem. This endpoint sends a DELETE request to unmute the specified workitem (call).

        '
      parameters:
      - in: path
        name: workitemId
        schema:
          type: string
        required: true
        description: Unique identifier of the workitem (call) to unmute.
      responses:
        '200':
          description: Call successfully unmuted.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Workitem'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  schemas:
    Workitem:
      type: object
      properties:
        _id:
          type: string
          description: Internal unique identifier (MongoDB ID).
        workitemId:
          type: string
          description: Public unique identifier for the workitem.
        state:
          type: string
          description: Current state of the workitem (e.g., active, hold, inqueue).
        channelType:
          type: string
          description: The communication channel (e.g., voice, chat, email).
        type:
          type: string
          description: The specific type of workitem (e.g., InboundCall, OutboundSMS).
        priority:
          type: integer
          description: Priority of the workitem (1-5).
        agentUsername:
          type: string
          description: Username of the assigned agent.
        createdAt:
          type: integer
          format: int64
          description: Unix timestamp (ms) when created.
        modifiedAt:
          type: integer
          format: int64
          description: Unix timestamp (ms) when last modified.
    Error:
      type: object
      properties:
        code:
          type: string
        message:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT