M3ter Support API

openapi: 3.0.1
info:
  title: m3ter Account Support API
  description: "If you are using Postman, you can:\n- Use the **Download** button above to download the m3ter Open API spec JSON file and then import this file as the **m3ter API Collection** into your Workspace. See [Importing the m3ter Open API](https://www.m3ter.com/docs/guides/m3ter-apis/getting-started-with-api-calls#importing-the-m3ter-open-api) in our main user Documentation for details.\n- Copy this link: [m3ter-Template API Collection](https://www.datocms-assets.com/78893/1672846767-m3ter-template-api-collection-postman_collection.json) and use it to import the **m3ter-Template API Collection** into your Workspace. See [Importing the m3ter Template API Collection](https://www.m3ter.com/docs/guides/m3ter-apis/getting-started-with-api-calls#importing-the-m3ter-template-api-collection) in our main user Documentation for details.\n\n---\n\n# Introduction\nThe m3ter platform supports two HTTP-based REST APIs returning JSON encoded responses:\n- The **Ingest API**, which you can use for submitting raw data measurements. *(See the [Submit Measurements](https://www.m3ter.com/docs/api#tag/Measurements/operation/SubmitMeasurements) endpoint in this API Reference.)*\n- The **Config API**, which you can use for configuration and management. *(All other endpoints in this API Reference.)* \n\n## Authentication and Authorization\nOur APIs use an industry-standard authorization protocol known as the OAuth 2.0 specification.\n\nOAuth2 supports several grant types, each designed for a specific use case. m3ter uses the following two grant types:\n  - **Authorization Code**: Used for human login access via the m3ter Console.\n  - **Client Credentials**: Used for machine-to-machine communication and API access.\n\nComplete the following flow for API access:\n\n1. **Create a Service User and add Permissions**: Log in to the m3ter Console, go to **Settings**, **Access** then **Service Users** tab, and create a Service User. To enable API calls, grant the user **Administrator** permissions. \n    \n2. **Generate Access Keys**: In the Console, open the *Overview* page for the Service User by clicking on the name. Generate an **Access Key id** and **Api Secret**. Make sure you copy the **Api Secret** because it is only visible at the time of creation. \n\nSee [Service Authentication](https://www.m3ter.com/docs/guides/authenticating-with-the-platform/service-authentication) for detailed instructions and an example.\n\n3. **Obtain a Bearer Token using Basic Auth**: We implement the OAuth 2.0 Client Credentials Grant authentication flow for Service User Authentication. Submit a request to the m3ter OAuth Client Credentials authentication flow, using your concatenated **Access Key id** and **Api Secret** to obtain a Bearer Token for your Service User. *See examples below.* \n \n4. **Bearer Token Usage**: Use the HTTP 'Authorization' header with the bearer token to authorise all subsequent API requests.  \n\n> Warning: The Bearer Token is valid for 18,000 seconds or 5 hours. When the token has expired, you must obtain a new one.\n\nBelow are two examples for obtaining a Bearer Token using Basic Auth: the first in cURL and the second as a Python script. \n\n### cURL Example\n1. Open your terminal or command prompt.    \n2. Use the following `cURL` command to obtain a Bearer Token:\n\n```bash\ncurl -X POST https://api.m3ter.com/oauth/token \\\n  -H 'Content-Type: application/x-www-form-urlencoded' \\\n  -u your_access_key_id:your_api_secret \\\n  -d 'grant_type=client_credentials'\n```\n\nReplace `your_access_key_id` and `your_api_secret` with your actual **Access Key id** and **Api Secret**.\n\n3.  Run the command, and if successful, it will return a JSON response containing the Bearer Token. The response will look like this:\n\n```json\n{\n  \"access_token\": \"your_bearer_token\",\n  \"token_type\": \"Bearer\",\n  \"expires_in\": 18000\n}\n```\n\nYou can then use the Bearer Token *(the value of `\"access_token\"`)* for subsequent API calls to m3ter.\n\n### Python Example\n1. Install the `requests` library if you haven't already:\n\n```bash\npip install requests\n```\n\n2. Use the following Python script to obtain a Bearer Token:\n\n```python\nimport requests\nimport base64\n\n# Replace these with your Access Key id and Api Secret\naccess_key_id = 'your_access_key_id'\napi_secret = 'your_api_secret'\n\n# Encode the Access Key id and Api Secret in base64 format\ncredentials = base64.b64encode(f'{access_key_id}:{api_secret}'.encode('utf-8')).decode('utf-8')\n\n# Set the m3ter token endpoint URL\ntoken_url = 'https://api.m3ter.com/oauth/token'\n\n# Set the headers for the request\nheaders = {\n    'Authorization': f'Basic {credentials}',\n    'Content-Type': 'application/x-www-form-urlencoded'\n}\n\n# Set the payload for the request\npayload = {\n    'grant_type': 'client_credentials'\n}\n\n# Send the request to obtain the Bearer Token\nresponse = requests.post(token_url, headers=headers, data=payload)\n\n# Check if the request was successful\nif response.status_code == 200:\n    # Extract the Bearer Token from the response\n    bearer_token = response.json()['access_token']\n    print(f'Bearer Token: {bearer_token}')\nelse:\n    print(f'Error: {response.status_code} - {response.text}')\n```\n\nReplace `your_access_key_id` and `your_api_secret` with your actual **Access Key id** and **Api Secret**. \n\n3. Run the script, and if successful, it will print the Bearer Token. You can then use this Bearer Token for subsequent API calls to m3ter.\n\n## Submitting Personally Identifiable Information (PII)\n**IMPORTANT!** Under the [Data Processing Agreement](https://www.m3ter.com/docs/legal/dpa), the only fields permissible for use in submitting any of your end-customer PII data in m3ter are the ``name``, ``address``, and ``emailAddress`` fields on the **Account** entity - see the details for [Create Account](https://www.m3ter.com/docs/api#operation/PostAccount). See also section 4.2 of the [Terms of Service](https://www.m3ter.com/docs/legal/terms-of-service).\n\n## Rate and Payload Limits\n### Config API Request Rate Limits\nSee [Config API Limits](https://www.m3ter.com/docs/guides/m3ter-apis/config-api-limits).\n\n### Data Explorer API Request Rate Limits\nSee [Data Explorer Request Rate Limits](https://www.m3ter.com/docs/guides/m3ter-apis/config-api-limits#date-explorer-request-rate-limits).\n\n### Ingest API Request Rate and Payload Limits\nSee [Ingest API Limits](https://www.m3ter.com/docs/guides/m3ter-apis/ingest-api-limits) for more information.\n\n## Pagination\n**List Endpoints**\nAPI endpoints that have a List resources request support cursor-based pagination - for example, the `List Accounts` request. These List calls support pagination by taking the two parameters `pageSize` and `nextToken`. \n\nThe response of a List API call is a single page list. If the `nextToken` parameter is not supplied, the first page returned contains the newest objects chronologically. Specify a `nextToken` to retrieve the page of older objects that occur immediately after the last object on the previous page.\n\nUse `pageSize` to limit the list results per page, typically this allows up to a maximum of 100 or 200 per page.\n\n**Search Endpoints**\nAPI endpoints that have a Search resources request support cursor-based pagination - for example, the `Search Accounts` request. These Search calls support pagination by taking the two parameters `pageSize` and `fromDocument`.\n\nThe response of a Search API call is a single page list. If the `fromDocument` parameter is not supplied, the first page returned contains the newest objects chronologically. Specify a `fromDocument` to retrieve the page of older objects that occur immediately after the last object on the previous page.\n\nUse `pageSize` to limit the list results per page, typically this allows up to a maximum of 100 or 200 per page. Default is 10.\n\n## API Quick Start\nSee [Getting Started with API Calls](https://www.m3ter.com/docs/guides/m3ter-apis/getting-started-with-api-calls) for detailed guidance on how to use our API to:\n* Create a Service User and add permissions.\n* Generate access keys for the Service User.\n* Use basic authentication to obtain a Bearer Token.\n\nFor further guidance, also see [Creating and Configuring Service Users](https://www.m3ter.com/docs/guides/organization-and-access-management/managing-users/creating-and-configuring-service-users).\n\n## Other Languages\nIf you want to work with the m3ter REST APIs using other languages such as:\n* Python\n* JavaScript\n* C++\n\nPlease see the [Developer Tools](https://www.m3ter.com/docs/guides/developer-tools) topic in our main documentation for information about available SDKs.\n\n\n# Authentication\n<!-- ReDoc-Inject: <security-definitions> -->"
  version: '1.0'
  x-logo:
    url: https://console.m3ter.com/m3ter-logo-black.svg
servers:
- url: https://api.m3ter.com
security:
- OAuth2: []
tags:
- name: Support
  description: 'Endpoints for requesting support and managing m3ter Support users.


    For troubleshooting purposes, you can grant m3ter Support access to your Organization. m3ter Support only has access for a limited time that you specify. '
paths:
  /organizations/{orgId}/support:
    get:
      tags:
      - Support
      summary: Retrieve Support Details
      description: Get support user details on the specific permissions applied and the date and time support access ends.
      operationId: GetSupport
      parameters:
      - name: orgId
        in: path
        description: UUID of the organization
        required: true
        style: simple
        explode: false
        schema:
          type: string
          deprecated: true
          x-stainless-deprecation-message: the org id should be set at the client level instead
      responses:
        '200':
          description: Returns Support User details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportResponse'
        4XX:
          $ref: '#/components/responses/Error'
        5XX:
          $ref: '#/components/responses/Error'
    put:
      tags:
      - Support
      summary: Request Support
      description: Use this call to make a request and grant m3ter Support access to your Organization for a specified timeframe and with specific permissions assigned to Support users. You might want to grant Support access when you've submitted a request for help in resolving an issue you've encountered in your Organization
      operationId: PutSupport
      parameters:
      - name: orgId
        in: path
        description: UUID of the organization
        required: true
        style: simple
        explode: false
        schema:
          type: string
          deprecated: true
          x-stainless-deprecation-message: the org id should be set at the client level instead
      requestBody:
        description: ''
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SupportRequest'
        required: true
      responses:
        '200':
          description: Returns Support request details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportResponse'
        4XX:
          $ref: '#/components/responses/Error'
        5XX:
          $ref: '#/components/responses/Error'
components:
  schemas:
    SupportResponse:
      type: object
      description: ''
      allOf:
      - $ref: '#/components/schemas/AbstractResponse'
      - properties:
          dtEndSupportUsersAccess:
            type: string
            description: The Date/Time Support access ends *(in ISO-8601 format)*.
            format: date-time
          supportUsersPermissionPolicy:
            type: array
            description: The Permission Policies assigned to any support users when they access your Organization.
            items:
              $ref: '#/components/schemas/PermissionStatementWrapper'
    SupportRequest:
      type: object
      description: ''
      allOf:
      - $ref: '#/components/schemas/AbstractRequest'
      - required:
        - dtEndSupportUsersAccess
        properties:
          dtEndSupportUsersAccess:
            type: string
            description: The Date/Time Support access ends *(in ISO-8601 format)*.
            format: date-time
          supportUsersPermissionPolicy:
            type: array
            description: The Permission Policies assigned to any support users when they access your Organization.
            items:
              $ref: '#/components/schemas/PermissionStatementWrapper'
    AbstractResponse:
      required:
      - id
      type: object
      properties:
        id:
          type: string
          description: 'The UUID of the entity. '
        version:
          type: integer
          description: 'The version number:

            - **Create:** On initial Create to insert a new entity, the version is set at 1 in the response.

            - **Update:** On successful Update, the version is incremented by 1 in the response.'
          format: int64
          x-stainless-terraform-configurability: computed
          x-stainless-terraform-always-send: true
      description: ''
    AbstractRequest:
      type: object
      properties:
        version:
          type: integer
          description: 'The version number of the entity:

            - **Create entity:** Not valid for initial insertion of new entity - *do not use for Create*. On initial Create, version is set at 1 and listed in the response.

            - **Update Entity:**  On Update, version is required and must match the existing version because a check is performed to ensure sequential versioning is preserved. Version is incremented by 1 and listed in the response.'
          format: int64
          x-stainless-terraform-configurability: computed
          x-stainless-terraform-always-send: true
      description: ''
    PermissionStatementWrapper:
      required:
      - action
      - effect
      - resource
      type: object
      properties:
        effect:
          type: string
          description: ''
        action:
          type: array
          description: ''
          items:
            type: string
        resource:
          minItems: 1
          type: array
          description: ''
          items:
            type: string
      description: ''
  responses:
    Error:
      description: Error message
      content:
        application/json:
          schema:
            type: object
            properties:
              message:
                type: string
  securitySchemes:
    OAuth2:
      type: oauth2
      description: "m3ter supports machine to machine authentication using the `clientCredentials` OAuth2 flow.\n\nThe `authorizationCode` flow controls access for human users via the m3ter Console application. \n"
      flows:
        clientCredentials:
          tokenUrl: /oauth/token
          scopes:
            m3ter-resources/m3ter-scope: m3ter resources
            measurements:upload: Upload measurements
            measurements:fileUpload: Upload file
            measurements:retrieve: Retrieve measurements
        authorizationCode:
          authorizationUrl: https://m3ter.auth.us-east-1.amazoncognito.com/oauth2/authorize
          tokenUrl: https://m3ter.auth.us-east-1.amazoncognito.com/oauth2/token
          scopes:
            m3ter-resources/m3ter-scope: m3ter resources
            openid: OpenID
            email: email
            measurements:upload: Upload measurements
            measurements:fileUpload: Upload file
            measurements:retrieve: Retrieve measurements