Live Direct Marketing Support API

The Support API from Live Direct Marketing — 6 operation(s) for support.

Documentation GitHub OpenAPI

Business capability

Operations 6

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/support/thread Get my support thread · Get own support thread with message history #

Ask an LLM

“Where can I read my conversation with support?”

“Can I see the full history of messages with the support team?”

Tell an agent

Show my support thread.

Get my message history with support.

GET /api/support/unread-count Count unread support replies · Unread support messages badge count #

Ask an LLM

“Do I have any unread replies from support?”

“How many support messages haven't I read?”

Tell an agent

Count my unread support messages.

Check for new replies from support.

POST /api/support/messages Send a message to support · Send a message to support (optional JPG/PNG attachments) #

Ask an LLM

“How do I contact support from inside the app?”

“Can I attach screenshots when I write to support?”

Tell an agent

Send support the message {body}.

Write to support: {body}, with screenshots {files}.

GET /api/support/attachments/{id} Download a support attachment · Serve a support attachment (thread owner or SUPER only) #

Ask an LLM

“Can I open an image attached to my support thread?”

“Who can view attachments in a support conversation?”

Tell an agent

Download support attachment {id}.

Open the file {id} from my support thread.

POST /api/support/read Mark support replies as read · Mark support replies as read #

Ask an LLM

“How do I clear the unread badge on support replies?”

“Can I mark all support answers as read?”

Tell an agent

Mark my support replies as read.

Clear the unread support badge.

POST /api/support/status Close or reopen my support ticket · Close or reopen own support ticket #

Ask an LLM

“Can I close my support ticket once my issue is solved?”

“How do I reopen a closed support request?”

Tell an agent

Close my support ticket.

Reopen my support ticket.

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OpenAPI Specification

openapi: 3.2.0
info:
  title: LDM v3 Support API
  description: 'Multi-tenant B2B outreach automation platform. Auth: JWT Bearer (15-min) or tenant API key (ldm_*) managed in CRM Settings → API Keys. All tenant-scoped endpoints require the X-Tenant-Id header.'
  version: 1.0.0
  contact: {}
servers:
- url: https://api.live-direct-marketing.online
  description: Production
- url: https://api.dev.live-direct-marketing.online
  description: Development
- url: http://127.0.0.1:3000
  description: Local
tags:
- name: Support
paths:
  /api/support/thread:
    get:
      operationId: SupportController_getThread
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Get own support thread with message history
      tags:
      - Support
      x-required-scope:
      - support:read
  /api/support/unread-count:
    get:
      operationId: SupportController_unreadCount
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Unread support messages badge count
      tags:
      - Support
      x-required-scope:
      - support:read
  /api/support/messages:
    post:
      operationId: SupportController_sendMessage
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              properties:
                body:
                  type: string
                files:
                  type: array
                  items:
                    type: string
                    format: binary
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Send a message to support (optional JPG/PNG attachments)
      tags:
      - Support
      x-required-scope:
      - support:write
  /api/support/attachments/{id}:
    get:
      operationId: SupportController_serveAttachment
      parameters:
      - name: id
        required: true
        in: path
        schema:
          type: string
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Serve a support attachment (thread owner or SUPER only)
      tags:
      - Support
  /api/support/read:
    post:
      operationId: SupportController_markRead
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Mark support replies as read
      tags:
      - Support
      x-required-scope:
      - support:write
  /api/support/status:
    post:
      operationId: SupportController_setStatus
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Close or reopen own support ticket
      tags:
      - Support
      x-required-scope:
      - support:write
components:
  securitySchemes:
    jwt:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: JWT access token from /auth/login (Bearer <token>)
    tenant-api-key:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: Tenant API key (Bearer ldm_*) for MCP/A2A clients. Issued via CRM Settings → API Keys.
    rpa-service:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: Dedicated RPA service key. No tenant API-key or query-key authentication.

Live Direct Marketing Support API

Operations 6

Documentation

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OpenAPI Specification