Kaseya

Kaseya Servicedesk API

The Servicedesk API from Kaseya — 6 operation(s) for servicedesk.

GitHub OpenAPI
Business capability
IT Service Management BC-600.30

Operations 9

POST /v2/servicedesk/tickets/{ticketId}/ticketresolution/generate Create servicedesk tickets by ticket id ticketresolution generate #
POST /v2/servicedesk/tickets/{ticketId}/ticketresolution Create servicedesk tickets by ticket id ticketresolution #
PUT /v2/servicedesk/tickets/{ticketId}/ticketresolution Replace servicedesk tickets by ticket id ticketresolution #
GET /v2/servicedesk/tickets/{ticketId}/ticketresolution Get servicedesk tickets by ticket id ticketresolution #
POST /v2/servicedesk/tickets/{ticketId}/ticketresolution/refine Create servicedesk tickets by ticket id ticketresolution refine #
POST /v2/servicedesk/tickets/{ticketId}/ticketsummary/generate Create servicedesk tickets by ticket id ticketsummary generate #
PUT /v2/servicedesk/tickets/{ticketId}/ticketsummary Replace servicedesk tickets by ticket id ticketsummary #
GET /v2/servicedesk/tickets/{ticketId}/ticketsummary Get servicedesk tickets by ticket id ticketsummary #
POST /v2/servicedesk/tickets/notes/rephrase Create servicedesk tickets notes rephrase #

Documentation

📖
Documentation
https://help.bms.kaseya.com/help/Content/BMS%20API/bms-api-v2-bms-rest-apis.html
📖
APIReference
https://api.bms.kaseya.com/swagger/index.html
📖
Documentation
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/REST_API_Home.htm
📖
APIReference
https://webservices2.autotask.net/atservicesrest/swagger/ui/index
📖
Authentication
https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Security_Auth.htm
📖
RateLimits
https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm
📖
Documentation
https://rmm.datto.com/help/en/Content/2SETUP/APIv2.htm
📖
APIReference
https://syrah-api.centrastage.net/api/swagger-ui/index.html
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/rate-limits/kaseya-rate-limits.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/kaseya/refs/heads/main/openapi/kaseya-servicedesk-api-openapi.yml

Other Resources

🔗
Console
https://api.bms.kaseya.com/swagger/index.html
🔗
Webhooks
https://help.bms.kaseya.com/help/Content/Integration/bms_webhook_integration.htm

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OpenAPI Specification

kaseya-servicedesk-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: BMS API 2.0 Servicedesk API
  description: Documentation of APIs Version 2.0
  version: '2.0'
servers:
- url: https://api.bms.kaseya.com
security:
- bearerAuth: []
tags:
- name: Servicedesk
paths:
  /v2/servicedesk/tickets/{ticketId}/ticketresolution/generate:
    post:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      - name: doSaveResult
        in: query
        schema:
          type: boolean
          default: false
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Create servicedesk tickets by ticket id ticketresolution generate
      x-summary-source: derived
      operationId: postV2ServicedeskTicketsByTicketIdTicketresolutionGenerate
      x-operation-id-source: derived
  /v2/servicedesk/tickets/{ticketId}/ticketresolution:
    post:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPostInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPostInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPostInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPostInputDto'
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Create servicedesk tickets by ticket id ticketresolution
      x-summary-source: derived
      operationId: postV2ServicedeskTicketsByTicketIdTicketresolution
      x-operation-id-source: derived
    put:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPutInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPutInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPutInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketSmartResolutionSummaryPutInputDto'
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Replace servicedesk tickets by ticket id ticketresolution
      x-summary-source: derived
      operationId: putV2ServicedeskTicketsByTicketIdTicketresolution
      x-operation-id-source: derived
    get:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Get servicedesk tickets by ticket id ticketresolution
      x-summary-source: derived
      operationId: getV2ServicedeskTicketsByTicketIdTicketresolution
      x-operation-id-source: derived
  /v2/servicedesk/tickets/{ticketId}/ticketresolution/refine:
    post:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Create servicedesk tickets by ticket id ticketresolution refine
      x-summary-source: derived
      operationId: postV2ServicedeskTicketsByTicketIdTicketresolutionRefine
      x-operation-id-source: derived
  /v2/servicedesk/tickets/{ticketId}/ticketsummary/generate:
    post:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Create servicedesk tickets by ticket id ticketsummary generate
      x-summary-source: derived
      operationId: postV2ServicedeskTicketsByTicketIdTicketsummaryGenerate
      x-operation-id-source: derived
  /v2/servicedesk/tickets/{ticketId}/ticketsummary:
    put:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketSmartSummaryPutInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketSmartSummaryPutInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketSmartSummaryPutInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketSmartSummaryPutInputDto'
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Replace servicedesk tickets by ticket id ticketsummary
      x-summary-source: derived
      operationId: putV2ServicedeskTicketsByTicketIdTicketsummary
      x-operation-id-source: derived
    get:
      parameters:
      - name: ticketId
        in: path
        required: true
        schema:
          type: integer
          format: int32
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Get servicedesk tickets by ticket id ticketsummary
      x-summary-source: derived
      operationId: getV2ServicedeskTicketsByTicketIdTicketsummary
      x-operation-id-source: derived
  /v2/servicedesk/tickets/notes/rephrase:
    post:
      requestBody:
        content:
          application/json-patch+json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          application/json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          text/json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
          application/*+json:
            schema:
              $ref: '#/components/schemas/TicketRephraseNoteInputDto'
      responses: {}
      deprecated: true
      tags:
      - Servicedesk
      summary: Create servicedesk tickets notes rephrase
      x-summary-source: derived
      operationId: postV2ServicedeskTicketsNotesRephrase
      x-operation-id-source: derived
components:
  schemas:
    TicketSmartResolutionSummaryPostInputDto:
      type: object
      properties:
        Summary:
          type:
          - string
          - 'null'
        DurationInMilliseconds:
          type: integer
          format: int32
      additionalProperties: false
    TicketRephraseNoteInputDto:
      required:
      - Details
      type: object
      properties:
        Details:
          minLength: 1
          type: string
      additionalProperties: false
    TicketSmartSummaryPutInputDto:
      type: object
      properties:
        Summary:
          type:
          - string
          - 'null'
      additionalProperties: false
    TicketSmartResolutionSummaryPutInputDto:
      type: object
      properties:
        Summary:
          type:
          - string
          - 'null'
      additionalProperties: false
  securitySchemes:
    bearerAuth:
      type: http
      description: JWT Authorization header using the Bearer scheme.
      scheme: bearer
      bearerFormat: JWT