Instacart

instacart Chat API

Endpoints for shopper-customer communication including sending and retrieving chat messages.

Documentation GitHub OpenAPI

Operations 2

GET /v2/post_checkout/chat/{order_id}/messages Get chat messages for an order #

POST /v2/post_checkout/chat/{order_id}/messages Send a message to the shopper #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Instacart Connect Post-Checkout Chat API
  description: The Instacart Connect Post-Checkout API allows retailers to provide their customers with real-time order tracking and shopper interaction after an order has been placed.
  version: '2.0'
  contact:
    name: Instacart Connect Support
    url: https://docs.instacart.com/connect/post-checkout/
  termsOfService: https://www.instacart.com/terms
servers:
- url: https://connect.instacart.com
  description: Production Server
security:
- bearerAuth: []
tags:
- name: Chat
  description: Endpoints for shopper-customer communication including sending and retrieving chat messages.
paths:
  /v2/post_checkout/chat/{order_id}/messages:
    get:
      operationId: getChatMessages
      summary: Get chat messages for an order
      description: Retrieves all chat messages associated with an order between the customer and the shopper. Messages are returned in chronological order.
      tags:
      - Chat
      parameters:
      - $ref: '#/components/parameters/orderIdChat'
      responses:
        '200':
          description: List of chat messages
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChatMessagesResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '404':
          description: Order not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
    post:
      operationId: sendChatMessage
      summary: Send a message to the shopper
      description: Sends a chat message from the customer to the shopper associated with the order. Used for communicating about replacements, additions, or delivery instructions.
      tags:
      - Chat
      parameters:
      - $ref: '#/components/parameters/orderIdChat'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendMessageRequest'
      responses:
        '200':
          description: Message sent successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChatMessage'
        '400':
          description: Bad request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '404':
          description: Order not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  parameters:
    orderIdChat:
      name: order_id
      in: path
      required: true
      description: The unique identifier for the order in the chat context.
      schema:
        type: string
  schemas:
    ChatMessage:
      type: object
      properties:
        id:
          type: string
          description: The unique identifier for the message.
        sender:
          type: string
          enum:
          - customer
          - shopper
          description: Who sent the message.
        body:
          type: string
          description: The text content of the message.
        created_at:
          type: string
          format: date-time
          description: The timestamp when the message was sent.
    SendMessageRequest:
      type: object
      required:
      - body
      properties:
        body:
          type: string
          description: The text content of the message to send to the shopper.
          maxLength: 1000
    ChatMessagesResponse:
      type: object
      properties:
        messages:
          type: array
          description: The list of chat messages in chronological order.
          items:
            $ref: '#/components/schemas/ChatMessage'
    Error:
      type: object
      properties:
        error:
          type: string
          description: A human-readable error message.
        status:
          type: integer
          description: The HTTP status code.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.0 Bearer token obtained from the access token endpoint. A user access token is required for post-checkout operations.
externalDocs:
  description: Instacart Connect Post-Checkout API Documentation
  url: https://docs.instacart.com/connect/post-checkout/