Help Scout

Help Scout Conversations API

The Conversations API from Help Scout — 2 operation(s) for conversations.

Documentation GitHub OpenAPI

Operations 5

GET /conversations List conversations #

POST /conversations Create conversation #

GET /conversations/{id} Get conversation #

PATCH /conversations/{id} Update conversation #

DELETE /conversations/{id} Delete conversation #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Help Scout Mailbox Conversations API
  description: Minimal OpenAPI description for Help Scout's Mailbox API v2 covering core resources for conversations, threads, customers, mailboxes, users, teams, tags, workflows, and webhooks. Generated from public documentation; verify before production use.
  version: '2.0'
  contact:
    name: Help Scout Developer Documentation
    url: https://developer.helpscout.com/mailbox-api/
  x-generated-from: https://developer.helpscout.com/mailbox-api/
  x-generated-by: claude-crawl-2026-05-08
servers:
- url: https://api.helpscout.net/v2
  description: Help Scout Mailbox API production
security:
- oauth2: []
tags:
- name: Conversations
paths:
  /conversations:
    get:
      operationId: listConversations
      summary: List conversations
      tags:
      - Conversations
      parameters:
      - name: page
        in: query
        schema:
          type: integer
      - name: status
        in: query
        schema:
          type: string
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                type: object
    post:
      operationId: createConversation
      summary: Create conversation
      tags:
      - Conversations
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Conversation'
      responses:
        '201':
          description: Created
  /conversations/{id}:
    get:
      operationId: getConversation
      summary: Get conversation
      tags:
      - Conversations
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: integer
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
    patch:
      operationId: updateConversation
      summary: Update conversation
      tags:
      - Conversations
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: integer
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
      responses:
        '204':
          description: Updated
    delete:
      operationId: deleteConversation
      summary: Delete conversation
      tags:
      - Conversations
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: integer
      responses:
        '204':
          description: Deleted
components:
  schemas:
    Conversation:
      type: object
      properties:
        id:
          type: integer
        subject:
          type: string
        status:
          type: string
        type:
          type: string
        mailboxId:
          type: integer
  securitySchemes:
    oauth2:
      type: oauth2
      flows:
        clientCredentials:
          tokenUrl: https://api.helpscout.net/v2/oauth2/token
          scopes: {}