HappyOrNot Text Feedbacks API

openapi: 3.2.0
info:
  title: HappyOrNot Customer API v2 Text Feedbacks API
  description: '### HappyOrNot Customer API v2 is designed for

    * fetching feedbacks of all type (button, followups, text, demographics, contact details)

    * fetching information about experience points, surveys and other

    metadata related to fetching and displaying feedback

    * fetching information about users of HappyOrNot Analytics

    * fetching information about smileys, that is the physical devices or digital tokens for feedback gathering


    ### Useful links:

    * HappyOrNot website

    * HappyOrNot Analytics


    ### Base URL…'
  termsOfService: https://www.happy-or-not.com/terms/
  contact:
    email: api@happy-or-not.com
  license:
    name: Apache 2.0
    url: http://www.apache.org/licenses/LICENSE-2.0.html
  version: '2.0'
servers:
- url: https://api.happy-or-not.com/v2
security:
- ApiTokenAuth: []
- ApiTokenViaQueryStringAuth: []
tags:
- name: text-feedbacks
  description: Text feedback related endpoints and data definitions
paths:
  /results/text-feedbacks.{format}:
    get:
      tags:
      - text-feedbacks
      summary: List text feedbacks
      description: List text feedbacks that match the given parameters
      operationId: listTextFeedbacks
      parameters:
      - $ref: '#/components/parameters/formatParam'
      - $ref: '#/components/parameters/csvSeparatorParam'
      - $ref: '#/components/parameters/surveyIdParam'
      - $ref: '#/components/parameters/experiencePointIdParam'
      - $ref: '#/components/parameters/periodParam'
      - $ref: '#/components/parameters/startDateParam'
      - $ref: '#/components/parameters/endDateParam'
      - $ref: '#/components/parameters/includeMisuseParam'
      - $ref: '#/components/parameters/includeSpamParam'
      - $ref: '#/components/parameters/pagingOffsetParam'
      - $ref: '#/components/parameters/pagingLimitParam'
      - $ref: '#/components/parameters/orderParam'
      responses:
        '200':
          description: successful text feedback listing
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/TextFeedback'
            text/csv:
              schema:
                type: string
                description: CSV file with columns matching TextFeedback object properties
        '400':
          $ref: '#/components/responses/BadRequestResponse'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenResponse'
components:
  parameters:
    includeMisuseParam:
      name: includeMisuse
      in: query
      required: false
      schema:
        type: boolean
        default: false
      description: If true, also feedback that has been deemed misuse will be included in the response.
    periodParam:
      name: period
      in: query
      required: false
      schema:
        type: string
        pattern: ^(today|yesterday|this-week|last-week|this-month|last-month|this-year|last-year|\d{4}(-(0[1-9]|1[0-2]|q[1-4]))?)$
      description: If both period parameter and startDate/endDate are given, latter takes precedence. Week start is always Monday.
      example: today,last-year,2023-12,2023-q3
    includeSpamParam:
      name: includeSpam
      in: query
      required: false
      schema:
        type: boolean
        default: true
      description: If true, also feedback that has been deemed spam will be included in the response.
    orderParam:
      name: order
      in: query
      required: false
      schema:
        type: string
        enum:
        - desc
        - asc
        default: asc
      description: Order parameter to sort feedbacks by time.
    experiencePointIdParam:
      name: experiencePointId
      in: query
      required: false
      schema:
        type: integer
        format: int64
      description: Experience point id that might have been acquired by using the /experience-points endpoint
    surveyIdParam:
      name: surveyId
      in: query
      required: false
      schema:
        type: integer
        format: int64
      description: Survey id that might have been acquired by using the /surveys endpoint
    startDateParam:
      name: startDate
      in: query
      required: false
      schema:
        type: string
        format: date
      description: Inclusive start date. Defaults to current date. NOTE! startDate->endDate max interval is 1 year.
      example: 2023-09-26
    pagingLimitParam:
      name: limit
      in: query
      required: false
      schema:
        type: integer
        minimum: 0
        maximum: 10000
        default: 1000
      description: Paging parameter to determine the maximum size of the result set matching the search criteria.
    csvSeparatorParam:
      name: csvSeparator
      in: query
      required: false
      schema:
        type: string
        minLength: 1
        maxLength: 1
        default: ','
      description: Applied only for CSV responses
    pagingOffsetParam:
      name: offset
      in: query
      required: false
      schema:
        type: integer
        minimum: 0
        default: 0
      description: Paging parameter to determine the index of the first item from the whole result set matching the search criteria.
    endDateParam:
      name: endDate
      in: query
      required: false
      schema:
        type: string
        format: date
      description: Exclusive end date. Defaults to tomorrow. NOTE! startDate->endDate max interval is 1 year.
      example: 2023-09-27
    formatParam:
      name: format
      in: path
      required: true
      schema:
        type: string
        enum:
        - json
        - csv
  responses:
    BadRequestResponse:
      description: Bad request, possibly invalid or missing parameter values.
    UnauthorizedResponse:
      description: Not authenticated, missing or invalid API credentials.
    ForbiddenResponse:
      description: Not authorised to access the resources given in parameters with the given authentication.
  schemas:
    TextFeedback:
      type: object
      properties:
        feedbackId:
          type: string
          format: uuid
        smileyId:
          type: integer
          format: int64
        localTime:
          type: string
          format: date-time
          description: Time the feedback was given, in the time zone of the experience point in the survey
        surveyId:
          type: integer
          format: int64
        experiencePointId:
          type: integer
          format: int64
        buttonIndex:
          type: integer
          minimum: 0
          maximum: 10
          description: buttonIndex that was given at button feedback phase. Available here for convenience. See details from Button Feedback docs.
        misuse:
          type: boolean
          description: If true, the feedback was deemed to be misuse
        position:
          type: integer
          minimum: 0
          description: Position in the survey flow. 0 being the first phase.
        ui:
          type: string
          enum:
          - physical
          - digital
          - exit
          - skip
          - timeout
          - touchless
          - qr
          - link
          - email
        smileyType:
          type: string
          enum:
          - SMILEY_TERMINAL
          - SMILEY_TOUCH
          - SMILEY_DIGITAL
        text:
          type: string
        maskedText:
          type: string
        rephrasedText:
          type: string
        textInEnglish:
          type: string
        spam:
          type: boolean
          description: If true, the text feedback contents was deemed to be spam
        categories:
          type: string
          description: comma separated list of open feedback categories automatically applied by HappyOrNot AI
          example: relevant,room for improvement
        themes:
          type: string
          description: comma separated list of relevant open feedback themes automatically applied by HappyOrNot AI. Themes are specific for a survey type (customer experience and employee experience). The list is alphabetically ordered with `other` last when present. The list is empty when theme analysis is not available.
          example: friendliness,quality,other
      required:
      - feedbackId
      - smileyId
      - localTime
      - surveyId
      - experiencePointId
      - buttonIndex
      - misuse
      - position
      - smileyType
      - text
      - textInEnglish
      - spam
      - categories
      - themes
  securitySchemes:
    ApiTokenAuth:
      type: apiKey
      in: header
      name: X-HON-API-Token
      description: API Tokens are managed in Organization Settings page in Analytics
    ApiTokenViaQueryStringAuth:
      type: apiKey
      in: query
      name: auth
      description: E.g. /some/path?auth=<tokenhere>
externalDocs:
  description: More about HappyOrNot APIs
  url: https://happyornot.github.io/docs/api/