HappyOrNot text-feedbacks API
Text feedback related endpoints and data definitions
OpenAPI Specification
openapi: 3.1.0
info:
title: HappyOrNot Customer API v2 alert-comments text-feedbacks API
description: "### HappyOrNot Customer API v2 is designed for\n* fetching feedbacks of all type (button, followups, text, demographics, contact details)\n* fetching information about experience points, surveys and other\n metadata related to fetching and displaying feedback\n* fetching information about users of HappyOrNot Analytics\n* fetching information about smileys, that is the physical devices or digital tokens for feedback gathering\n\n### Useful links:\n* [HappyOrNot website](https://www.happy-or-not.com)\n* [HappyOrNot Analytics](https://reporting.happy-or-not.com)\n\n### Base URL for API calls:\nhttps://api.happy-or-not.com/v2/<br>\nExample:<br>\nhttps://api.happy-or-not.com/v2/experience-points.json\n\n### Entities explained\n**Experience point** = Represents a point of interaction for feedback gathering.<br>\nCan represent a physical location, e.g. \"London Store 1\" or a digital location, e.g. \"Webshop checkout\".<br>\n**Group** = Represents a grouping of experience points. Grouping can be e.g. geographical or organizational.<br>\nExamples are countries, cities or organization functions.<br>\nGroups and Experience points form a hierarchical tree structure, see example below.<br>\n**Survey** = Time-bounded surveys that contain a question and are associated with one or more experience points.<br>\n**Question** = Localizable questions are associated to surveys, e.g. \"How was the service?\"<br>\n**Smiley** = Physical or digital \"device\" that collect feedback. Smiley is associated with an experience point.<br>\nTypes of smileys are Smiley Terminal, Smiley Touch and Smiley Digital.<br>\n**User** = User account of HappyOrNot Analytics, identified by email address and name. Has an associated role and data access.<br>\n<br>\n**Example for group / experience point hierarchy:**<br>\n<pre>\n* Company X <- this is root group and parent of Finland and Sweden\n * Finland <- this group is parent for Helsinki and Tampere store experience points\n * Helsinki store <- this is an experience point\n * Tampere store <- this is an experience point\n * Sweden <- this group is parent for Stockholm and Malmö store experience points\n * Stockholm store <- this is an experience point\n * Malmö store <- this is an experience point\n</pre>\n### Feedback types explained\n**Button Feedback** = The feedback type that is always present in surveys.<br>\nVisually represented as 4 or 5 smiley faces or NPS scale (0..10).<br>\n**Followup Feedback** = Predefined set of selectable textual values (max 6) to explain the button feedback given.<br>\n**Text Feedback** = Freeform text feedback. Available in Smileys that support keyboard input.<br>\n**Demographics** = AI based estimate on feedback giver's age and gender. Supported by Smiley Touch only.<br>\n**Contact Details** = If a feedback giver wants to get contacted, name and email or phone number can be given.<br>\n**Metadata** = Arbitrary set of key-value pairs related to this particular feedback.\n\n### Entity Relationships Diagrams\n<img alt=\"Entity Relationships Diagram\" src=\"er-diagram.svg\"/>\n<img alt=\"Entity Relationships Diagram for feedbacks\" src=\"er-diagram-feedbacks.svg\"/>\n\n### Authentication/Authorisation\nAuthentication and authorisation is based on a *token*.\nYou can generate API v2 tokens in your *Organization Settings* page at HappyOrNot Analytics (you need to have Admin privileges to access that page).\nYou should provide a token with a request in one of the two ways:<br>\n* Request Header *X-HON-API-Token*. E.g. X-HON-API-Token: your-token-here (Suggested way)\n* Query string parameter *auth*. E.g. /v2/experience-points.json?auth=your-token-here (Ok for testing)<br>\n\n#### Token introspection\nFor a valid authenticated token it is possible to requests metadata, including token id, name and scopes.\n\n### Paging:\nPaging of responses is controlled using *offset* and *limit* parameters.<br>\nHTTP response header *X-More-Available* (value \"true\" or \"false\") can be used to determine if more data is available.<br>\nExample:<br>\nhttps://api.happy-or-not.com/v2/alerts.json?offset=0&limit=500<br>\n<br>\nHTTP response header *Link* is provided (if above described X-More-Available: true) and it includes the link to next page of results.<br>\nExample:<br>\nLink: <https://api.happy-or-not.com/v2/alerts.json?offset=500&limit=500>; rel=\"next\"<br>\n\n### Terms mapping between API v1 and API v2\n<pre>\nAPI v1\t\t\tAPI v2\n-----------------------------------------------------------------------\nN/A\t\t\tToken Introspection\nResults/Rawresults\tButton Feedbacks\nResults/Rawresults\tFollow-up Feedbacks\nResults/Rawresults\tText Feedbacks\nN/A\t\t\tDemographics\nN/A\t\t\tContact Details\nN/A Metadata\nFolders/Children\tGroups and Experience Points\nSurveys\t\t\tNo direct mapping available, but v1 surveys are mappings of v2 Experience Points to v2 Surveys\nQuestions\t\tSurveys\nN/A \t\t\tQuestion\nN/A\t\t\tFollow-up questions\nN/A\t\t\tFollow-up options\nAlerts\t\t\tAlerts\nN/A\t\t\tAlert Specifications\nN/A\t\t\tAlert Comments\nN/A\t\t\tUsers\nN/A\t\t\tSmileys\nN/A\t\t\tCustom Data Fields\nN/A\t\t\tAll localizations\n</pre>\n<br>\n\n### Need help?\nPlease email support@happy-or-not.com to get more assistance.\n"
termsOfService: https://www.happy-or-not.com/terms/
contact:
email: api@happy-or-not.com
license:
name: Apache 2.0
url: http://www.apache.org/licenses/LICENSE-2.0.html
version: '2.0'
servers:
- url: https://api.happy-or-not.com/v2
security:
- ApiTokenAuth: []
- ApiTokenViaQueryStringAuth: []
tags:
- name: text-feedbacks
description: Text feedback related endpoints and data definitions
paths:
/results/text-feedbacks.{format}:
get:
tags:
- text-feedbacks
summary: List text feedbacks
description: List text feedbacks that match the given parameters
operationId: listTextFeedbacks
parameters:
- $ref: '#/components/parameters/formatParam'
- $ref: '#/components/parameters/csvSeparatorParam'
- $ref: '#/components/parameters/surveyIdParam'
- $ref: '#/components/parameters/experiencePointIdParam'
- $ref: '#/components/parameters/periodParam'
- $ref: '#/components/parameters/startDateParam'
- $ref: '#/components/parameters/endDateParam'
- $ref: '#/components/parameters/includeMisuseParam'
- $ref: '#/components/parameters/includeSpamParam'
- $ref: '#/components/parameters/pagingOffsetParam'
- $ref: '#/components/parameters/pagingLimitParam'
- $ref: '#/components/parameters/orderParam'
responses:
'200':
description: successful text feedback listing
content:
application/json:
schema:
type: array
items:
$ref: '#/components/schemas/TextFeedback'
text/csv:
schema:
type: string
description: CSV file with columns matching TextFeedback object properties
'400':
$ref: '#/components/responses/BadRequestResponse'
'401':
$ref: '#/components/responses/UnauthorizedResponse'
'403':
$ref: '#/components/responses/ForbiddenResponse'
components:
parameters:
experiencePointIdParam:
name: experiencePointId
in: query
required: false
schema:
type: integer
format: int64
description: Experience point id that might have been acquired by using the /experience-points endpoint
endDateParam:
name: endDate
in: query
required: false
schema:
type: string
format: date
description: Exclusive end date. Defaults to tomorrow. NOTE! startDate->endDate max interval is 1 year.
example: 2023-09-27
includeSpamParam:
name: includeSpam
in: query
required: false
schema:
type: boolean
default: true
description: If true, also feedback that has been deemed spam will be included in the response.
surveyIdParam:
name: surveyId
in: query
required: false
schema:
type: integer
format: int64
description: Survey id that might have been acquired by using the /surveys endpoint
orderParam:
name: order
in: query
required: false
schema:
type: string
enum:
- desc
- asc
default: asc
description: Order parameter to sort feedbacks by time.
includeMisuseParam:
name: includeMisuse
in: query
required: false
schema:
type: boolean
default: false
description: If true, also feedback that has been deemed misuse will be included in the response.
pagingLimitParam:
name: limit
in: query
required: false
schema:
type: integer
minimum: 0
maximum: 10000
default: 1000
description: Paging parameter to determine the maximum size of the result set matching the search criteria.
periodParam:
name: period
in: query
required: false
schema:
type: string
pattern: ^(today|yesterday|this-week|last-week|this-month|last-month|this-year|last-year|\d{4}(-(0[1-9]|1[0-2]|q[1-4]))?)$
description: If both period parameter and startDate/endDate are given, latter takes precedence. Week start is always Monday.
example: today,last-year,2023-12,2023-q3
startDateParam:
name: startDate
in: query
required: false
schema:
type: string
format: date
description: Inclusive start date. Defaults to current date. NOTE! startDate->endDate max interval is 1 year.
example: 2023-09-26
formatParam:
name: format
in: path
required: true
schema:
type: string
enum:
- json
- csv
csvSeparatorParam:
name: csvSeparator
in: query
required: false
schema:
type: string
minLength: 1
maxLength: 1
default: ','
description: Applied only for CSV responses
pagingOffsetParam:
name: offset
in: query
required: false
schema:
type: integer
minimum: 0
default: 0
description: Paging parameter to determine the index of the first item from the whole result set matching the search criteria.
schemas:
TextFeedback:
type: object
properties:
feedbackId:
type: string
format: uuid
smileyId:
type: integer
format: int64
localTime:
type: string
format: date-time
description: Time the feedback was given, in the time zone of the experience point in the survey
surveyId:
type: integer
format: int64
experiencePointId:
type: integer
format: int64
buttonIndex:
type: integer
minimum: 0
maximum: 10
description: buttonIndex that was given at button feedback phase. Available here for convenience. See details from Button Feedback docs.
misuse:
type: boolean
description: If true, the feedback was deemed to be misuse
position:
type: integer
minimum: 0
description: Position in the survey flow. 0 being the first phase.
ui:
type: string
enum:
- physical
- digital
- exit
- skip
- timeout
- touchless
- qr
- link
- email
smileyType:
type: string
enum:
- SMILEY_TERMINAL
- SMILEY_TOUCH
- SMILEY_DIGITAL
text:
type: string
maskedText:
type: string
rephrasedText:
type: string
textInEnglish:
type: string
spam:
type: boolean
description: If true, the text feedback contents was deemed to be spam
categories:
type: string
description: comma separated list of open feedback categories automatically applied by HappyOrNot AI
example: relevant,room for improvement
themes:
type: string
description: comma separated list of relevant open feedback themes automatically applied by HappyOrNot AI. Themes are specific for a survey type (customer experience and employee experience). The list is alphabetically ordered with `other` last when present. The list is empty when theme analysis is not available.
example: friendliness,quality,other
required:
- feedbackId
- smileyId
- localTime
- surveyId
- experiencePointId
- buttonIndex
- misuse
- position
- smileyType
- text
- textInEnglish
- spam
- categories
- themes
responses:
UnauthorizedResponse:
description: Not authenticated, missing or invalid API credentials.
BadRequestResponse:
description: Bad request, possibly invalid or missing parameter values.
ForbiddenResponse:
description: Not authorised to access the resources given in parameters with the given authentication.
securitySchemes:
ApiTokenAuth:
type: apiKey
in: header
name: X-HON-API-Token
description: API Tokens are managed in Organization Settings page in Analytics
ApiTokenViaQueryStringAuth:
type: apiKey
in: query
name: auth
description: E.g. /some/path?auth=<tokenhere>
externalDocs:
description: More about HappyOrNot APIs
url: https://happyornot.github.io/docs/api/