Gong Stats API
Gong’s “Stats” API endpoints allow you to: Request user activity Request scorecards activity Request interaction stats on calls that have Whisper turned on The requested user activity may contain the following details: Calls Hosted: The number of recorded calls this user hosted. Call Participated: The number of calls in which this user is a participant (not host). Calls Reviewed: The number of calls in which someone pressed the "Mark as reviewed". Calls Listened: The number of other users' calls the user listened to. Call Shared Outside: The number of calls the user shared with others outside the company. Call Shared Inside: The number of calls the user shared with others inside the company. Own Calls Listened: The number of the user's own calls the user listened to. Comment Given: The number of calls in which a user gave at least one comment. Comment Received: The number of calls in which a user received at least one comment on the users calls. Feedback Given: The number of recorded calls the user gave feedback on. Feedback Received: The number of recorded calls the user received feedback on. Feedback Requested: The number of recorded calls the user requested feedback on. Scorecard Filled: The number of calls in which someone filled a scorecard on the user's calls. Scorecards Completed: The number of scorecards the user completed. Scorecards Answers: The answers in the answered scorecard. Whisper: Person Interaction Stats (List of user interaction stats. Applicable values: 'Talk Ratio', 'Longest Monologue', 'Longest Customer Story', 'Interactivity', 'Question Rate', 'Patience').