Gleap Statistics API
The Statistics API from Gleap — 9 operation(s) for statistics.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Gleap AI content Statistics API
version: 14.0.0
contact:
name: Gleap Support
email: hello@gleap.io
url: https://gleap.io
description: The Gleap REST API provides programmatic access to feedback tickets, user identification, event tracking, help center content, outbound messaging, sessions, contacts, and AI-powered support workflows. The API uses Bearer token authentication and supports filtering, pagination, and webhook integrations.
license:
name: Proprietary
servers:
- url: https://api.gleap.io/v3
tags:
- name: Statistics
paths:
/statistics/bar-chart:
get:
operationId: GetChartData
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get bar chart data for various statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Type of chart data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_FIRST_RESPONSE_TIME)'
in: query
name: chartType
required: true
schema: {}
- description: '- Timezone for date calculations (e.g., "America/New_York")'
in: query
name: timezone
required: false
schema:
type: string
- description: '- Grouping interval ("day", "month", "year")'
in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- description: '- Aggregation type ("MEDIAN", "AVERAGE")'
in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- in: query
name: outbound
required: false
schema:
type: string
/statistics/facts:
get:
operationId: GetFactData
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get fact data for various statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Type of fact data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_TIME_TO_CLOSE)'
in: query
name: chartType
required: true
schema: {}
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- description: '- Aggregation type ("MEDIAN", "AVERAGE")'
in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- in: query
name: outbound
required: false
schema:
type: string
/statistics/lists:
get:
operationId: GetListData
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get list data for various statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Type of list data to retrieve (e.g., TEAM_PERFORMANCE_LIST, ARTICLE_SEARCH_RESULT_LIST)'
in: query
name: chartType
required: true
schema: {}
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- description: '- Number of records to skip (pagination)'
in: query
name: skip
required: false
schema:
format: double
type: number
- description: '- Maximum number of records to return'
in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- in: query
name: startDate
required: false
schema:
type: string
- in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Whether to use working hours calculations'
in: query
name: useWorkingHours
required: false
schema:
type: boolean
/statistics/lists/export:
get:
operationId: ExportListData
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Export list data as CSV
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Type of list data to export (e.g., TEAM_PERFORMANCE_LIST)'
in: query
name: chartType
required: true
schema: {}
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- in: query
name: startDate
required: false
schema:
type: string
- in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Whether to use working hours calculations'
in: query
name: useWorkingHours
required: false
schema:
type: boolean
/statistics/heatmap:
get:
operationId: GetHeatmapData
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get heatmap data for activity patterns
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Type of heatmap data (BUSIEST_HOURS_PER_WEEKDAY, BUSIEST_COMMENTS_PER_WEEKDAY)'
in: query
name: chartType
required: true
schema:
$ref: '#/components/schemas/HeatmapTypes'
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
/statistics/email-overview:
get:
operationId: GetEmailOverviewStats
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get email overview statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Specific email server key'
in: query
name: emailServerKey
required: false
schema:
type: string
/statistics/email-client-usage:
get:
operationId: GetEmailClientUsageStats
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get email client usage statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Specific email server key'
in: query
name: emailServerKey
required: false
schema:
type: string
/statistics/email-client-bounces:
get:
operationId: GetEmailClientBouncesStats
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get email client bounce statistics
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Specific email server key'
in: query
name: emailServerKey
required: false
schema:
type: string
/statistics/raw-data:
get:
operationId: GetRawStatistics
responses:
'200':
description: Ok
content:
application/json:
schema: {}
description: Get raw statistics data
tags:
- Statistics
security:
- jwt: []
parameters:
- description: '- Timezone for date calculations'
in: query
name: timezone
required: false
schema:
type: string
- in: query
name: groupInterval
required: false
schema:
type: string
enum:
- day
- month
- year
- in: query
name: skip
required: false
schema:
format: double
type: number
- in: query
name: limit
required: false
schema:
format: double
type: number
- in: query
name: groupedBy
required: false
schema:
type: string
- in: query
name: aggsType
required: false
schema:
type: string
- description: '- Start date for filtering (ISO format)'
in: query
name: startDate
required: false
schema:
type: string
- description: '- End date for filtering (ISO format)'
in: query
name: endDate
required: false
schema:
type: string
- in: query
name: createdAt
required: false
schema:
type: string
- in: query
name: updatedAt
required: false
schema:
type: string
- description: '- Type of raw data to retrieve'
in: query
name: type
required: false
schema:
type: string
components:
schemas:
HeatmapTypes:
enum:
- BUSIEST_HOURS_PER_WEEKDAY
- BUSIEST_COMMENTS_PER_WEEKDAY
type: string
securitySchemes:
jwt:
type: http
scheme: bearer
bearerFormat: JWT