Entur Refund API

openapi: 3.2.0
info:
  title: Entur Refund API
  version: 2026.09.0
  description: 'Operations tagged Refund across 2 of this provider''s published API definitions: entur-refund-partner-openapi.json, entur-refund-partner-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.entur.io/sales
  description: production
- url: https://api.staging.entur.io/sales
  description: staging
- url: https://api.dev.entur.io/sales
  description: dev
security:
- jwt: []
tags:
- name: Refund
  description: Check refundable options and perform refunds on customer orders.
paths:
  /v1/refunds/options/{orderId}:
    parameters:
    - $ref: '#/components/parameters/authHeader'
    - $ref: '#/components/parameters/dciHeader'
    - $ref: '#/components/parameters/orderIdPathParam'
    - $ref: '#/components/parameters/ET-Client-Name'
    - $ref: '#/components/parameters/X-Correlation-Id'
    get:
      tags:
      - Refund
      summary: Check refundable
      description: By supplying a valid order id (and optional order line ids), this service will provide all existing refundable options that can be performed on that order's (and order line's) latest version
      operationId: getAllPossibleRefundOptionsForOrder
      parameters:
      - name: orderLineIds
        in: query
        description: An optional list of comma separated order line ids
        required: false
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
        example:
        - a3d7bfeb-c76c-4ded-8253-dbd04da15c13
        - 26b02145-7dbf-4be9-8600-ff4a570d83d5
      - name: orderVersion
        in: query
        description: Get refund options for a specific Order version. The Order in this version must be in status CONFIRMED
        required: false
        style: form
        explode: true
        schema:
          type: integer
        example: 3
      - name: includeCancelled
        in: query
        description: Lets refund know that it can include already cancelled order lines when constructing refund options. Only usable from a Sørvis client
        required: false
        style: form
        explode: true
        schema:
          type: boolean
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RefundOptionResponse'
        '400':
          $ref: '#/components/responses/badRequest'
        '500':
          $ref: '#/components/responses/internalServerError'
    servers:
    - url: https://api.entur.io/sales
      description: production
    - url: https://api.staging.entur.io/sales
      description: staging
    - url: https://api.dev.entur.io/sales
      description: dev
  /v1/refunds/{orderId}:
    parameters:
    - $ref: '#/components/parameters/authHeader'
    - $ref: '#/components/parameters/dciHeader'
    - $ref: '#/components/parameters/posHeader'
    - $ref: '#/components/parameters/settlementHeader'
    - $ref: '#/components/parameters/orderIdPathParam'
    - $ref: '#/components/parameters/ET-Client-Name'
    - $ref: '#/components/parameters/X-Correlation-Id'
    put:
      tags:
      - Refund
      summary: Refund order
      description: By supplying a valid order id and refund-operations, this service will perform a refund on the provided entries.
      operationId: refundOrder
      requestBody:
        description: The request body, detailing elements per order line that should be refunded and the price for each operation
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/RefundRequest'
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RefundResponse'
        '400':
          $ref: '#/components/responses/badRequest'
        '404':
          $ref: '#/components/responses/notFound'
        '409':
          $ref: '#/components/responses/conflict'
        '500':
          $ref: '#/components/responses/internalServerError'
      deprecated: false
    servers:
    - url: https://api.entur.io/sales
      description: production
    - url: https://api.staging.entur.io/sales
      description: staging
    - url: https://api.dev.entur.io/sales
      description: dev
  /v1/refunds/{orderId}/dry-run:
    parameters:
    - $ref: '#/components/parameters/authHeader'
    - $ref: '#/components/parameters/dciHeader'
    - $ref: '#/components/parameters/posHeader'
    - $ref: '#/components/parameters/settlementHeader'
    - $ref: '#/components/parameters/orderIdPathParam'
    - $ref: '#/components/parameters/ET-Client-Name'
    - $ref: '#/components/parameters/X-Correlation-Id'
    put:
      tags:
      - Refund
      summary: Perform a 'dry-run' of a refund
      description: By supplying a valid order id and refund-operations, this service will perform a 'dry-run' of a refund and return the total refund amount, possible fees and affected transactions
      operationId: dryRun
      requestBody:
        description: The request body, detailing elements per order line that should be refunded and the price for each operation
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/RefundRequest'
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DryRunRefundResponse'
        '400':
          $ref: '#/components/responses/badRequest'
        '404':
          $ref: '#/components/responses/notFound'
        '409':
          $ref: '#/components/responses/conflict'
        '500':
          $ref: '#/components/responses/internalServerError'
      deprecated: false
    servers:
    - url: https://api.entur.io/sales
      description: production
    - url: https://api.staging.entur.io/sales
      description: staging
    - url: https://api.dev.entur.io/sales
      description: dev
components:
  schemas:
    DryRunRefundFee:
      type: object
      properties:
        feeRef:
          $ref: '#/components/schemas/ProductsElementWrapper'
        amount:
          type: string
          description: The amount of the fee
          example: '12.34'
        type:
          type: string
          description: The type of a Fee that will be added. REFUNDING or MANUAL
          example: REFUNDING
      required:
      - amount
      - feeRef
      - type
      title: DryRunRefundFee
    RefundError:
      type: object
      properties:
        title:
          type: string
          example: Bad Request
        error:
          type: string
        exception:
          type: string
        message:
          type: string
          example: Validation Failed
        path:
          type: string
          example: /v1/refunds/NTA2JGR7
        status:
          type: integer
          format: int32
          example: 400
        timestamp:
          type: string
          format: date-time
          example: '2020-07-21T17:32:28Z'
      required:
      - error
      - exception
      - message
      - path
      - status
      - timestamp
      - title
      title: RefundError
    ProductsElementWrapper:
      type: object
      description: A data-wrapper for a product type
      properties:
        id:
          type: string
          description: The id of the product type
          example: ENT:Refunding:Cancel4HoursAfterPurchase
        name:
          type: string
          description: The name of the product type
          example: Cancel up to 4 hours after purchase
        version:
          type: string
          description: The version of the product type
          example: '1'
      required:
      - id
      - version
      title: ProductsElementWrapper
    OrderReference:
      type: object
      description: Wrapper detailing a OrderReference to an instance
      properties:
        id:
          type: string
          description: The id of the instance
          example: a3d7bfeb-c76c-4ded-8253-dbd04da15c13
        version:
          type: integer
          format: int32
          description: The version of the instance
          example: 3
      required:
      - id
      - version
      title: OrderReference
    PerformRefundEntry:
      type: object
      description: A refund 'operation' that describes which order line, and which elements in that order line product tree that is to be refunded
      properties:
        orderLineRef:
          $ref: '#/components/schemas/OrderReference'
        refundOperations:
          type: array
          description: A list of identifiers for which element(s) in the order lines product tree that is to be refunded
          items:
            $ref: '#/components/schemas/ProductElementIdentifier'
        refundRule:
          $ref: '#/components/schemas/ProductsElementWrapper'
          description: The refund rule that is to be used with this entry.
      required:
      - orderLineRef
      - refundOperations
      title: PerformRefundEntry
    RefundRequest:
      type: object
      description: A request for performing a refund
      properties:
        refundOperations:
          type: array
          description: A list of refund operations which will specify order line, optionally where in the product tree the change occurs, and how much money should be refunded with this change
          items:
            $ref: '#/components/schemas/PerformRefundEntry'
        additionalTerminalData:
          $ref: '#/components/schemas/TerminalRefundingData'
        includesCancelledOrderLines:
          type: boolean
          description: Lets refund know that the request will include already cancelled order lines, and to handle them accordingly
      required:
      - refundOperations
      title: RefundRequest
    RefundResponse:
      type: object
      description: A summary about a performed refund.
      properties:
        orderId:
          type: string
          description: ID of the refunded order.
          example: NTA2JGR7
        affectedOrderLineIds:
          type: array
          default: []
          description: List containing the IDs of the affected order lines.
          example:
          - a3d7bfeb-c76c-4ded-8253-dbd04da15c13
          - 26b02145-7dbf-4be9-8600-ff4a570d83d5
          items:
            type: string
        creditId:
          type: integer
          format: int64
          description: ID of the performed Credit
          example: 123456
        affectedPaymentAndPaymentTransactionIds:
          type: object
          additionalProperties:
            type: array
            items:
              type: integer
              format: int64
          description: Map containing one or more payment ids, mapping to its transaction ids that have been affected by the credit operation
          example:
            '286535':
            - 6784139
            - 6784140
          pattern: \\d+
        disabledTicketIds:
          type: array
          default: []
          description: List containing the IDs of the disabled tickets.
          example:
          - 987654321
          - 123456789
          items:
            type: integer
            format: int64
      required:
      - affectedOrderLineIds
      - affectedPaymentAndPaymentTransactionIds
      - creditId
      - disabledTicketIds
      - orderId
      title: RefundResponse
    ProductElementIdentifier:
      type: object
      description: A type for depicting where an element resides in a sales package tree
      properties:
        fareStructureElementIndex:
          type: integer
          format: int32
          description: The index of the element on the farestructure element level
          example: 0
        fareproductIndex:
          type: integer
          format: int32
          description: The index of the element on the fareproduct level
          example: 1
        level:
          $ref: '#/components/schemas/ProductLevel'
        validableElementIndex:
          type: integer
          format: int32
          description: The index of the element on the validable element level
          example: 2
      required:
      - level
      title: ProductElementIdentifier
    RefundOptionResponse:
      type: object
      description: A response detailing all refundable options for an order
      properties:
        optionIdsThatCanBePerformedTogether:
          type: array
          description: A set of option ids that are possible to refund together. If only one option is returned, this will be empty. Ids are only valid inside the scope of a RefundOptionResponse
          items:
            type: array
            example:
            - 26b02145-7dbf-4be9-8600-ff4a570d83d5
            - a3d7bfeb-c76c-4ded-8253-dbd04da15c13
            items:
              type: string
              format: uuid
            uniqueItems: true
          uniqueItems: true
        options:
          type: array
          default: []
          description: All the refundable options for a given order, or options for requested order lines
          items:
            $ref: '#/components/schemas/RefundOption'
        orderRef:
          $ref: '#/components/schemas/OrderReference'
      required:
      - optionIdsThatCanBePerformedTogether
      - options
      - orderRef
      title: RefundOptionResponse
    AffectedPaymentTransaction:
      type: object
      description: A composition of payment transaction data that is affected, including the amount that will be subtracted if used in a refund
      properties:
        amount:
          type: string
          description: The amount that will be subtracted from the transaction if used in a refund
          example: '123.45'
        generalType:
          type: string
          description: The general type of payment
          example: PAYMENTCARD
        import:
          type: boolean
        paymentId:
          type: integer
          format: int64
          description: The id of a payment
          example: 286535
        rrn:
          type: string
          description: The Retrieval Reference Number for the affected transaction
          example: '000000016575'
        specificType:
          type: string
          description: If available, a more specific payment type
          example: VISA
        transactionId:
          type: integer
          format: int64
          description: The id of the payment transaction
          example: 6784139
      required:
      - amount
      - generalType
      - import
      - paymentId
      - transactionId
      title: AffectedPaymentTransaction
    ProductLevel:
      type: string
      description: The level the element resides
      enum:
      - SALE_PACKAGE
      - FARE_PRODUCT
      - VALIDABLE_ELEMENT
      - FARESTRUCTURE_ELEMENT
    DryRunRefundResponse:
      type: object
      description: A representation of a complete refundable option
      properties:
        orderId:
          type: string
          description: The id of the order used
          example: NTA2JGR7
        totalRefundAmount:
          type: string
          description: The total amount that will be refunded if refund is called with the provided input
          example: '123.45'
        fees:
          type: array
          description: The fees that will be added to the order if refund is called with the provided input
          items:
            $ref: '#/components/schemas/DryRunRefundFee'
        affectedPaymentTransactions:
          type: array
          description: A summary list of which payment and its transactions that will be affected if refund is run with the provided input
          items:
            $ref: '#/components/schemas/AffectedPaymentTransaction'
      required:
      - affectedPaymentTransactions
      - fees
      - orderId
      - totalRefundAmount
      title: DryRunRefundResponse
    TerminalRefundingData:
      type: object
      description: Holder for data that needs to be provided when performing a refund on an external terminal
      properties:
        additionalData:
          type: object
          additionalProperties:
            type: string
          description: Any extra transaction data which could be relevant can be specified as a key value map of strings. If there exists keys here that clash with specific types in this request, the fields in the request are prioritized
        baxNumber:
          type: string
          description: When performing an offline refund to card terminal, the BAX-number is mandatory info
          example: '123456'
        obfuscatedCardNumber:
          type: string
          description: The obfuscated value of the card number the refund was performed against
          example: '************1234'
        paymentType:
          type: string
          description: The type of payment method that is provided to the terminal for refunding
          example: MASTERCARD
        rrn:
          type: string
          description: Reconciliation reference number used to track an order (transaction) through different economy systems. Generated by a terminal
          example: '000000016575'
        terminalId:
          type: string
          description: When performing an offline refund to card terminal, the terminal id is mandatory info
          example: '84565479'
        transactionConfirmedAt:
          type: string
          format: date-time
          description: Datetime when credit transaction was completed externally by the client.
          example: '2018-03-07T12:20:46Z'
      required:
      - baxNumber
      - obfuscatedCardNumber
      - paymentType
      - rrn
      - terminalId
      - transactionConfirmedAt
      title: TerminalRefundingData
    RefundOption:
      type: object
      description: A representation of a complete refundable option
      properties:
        additionalAffectedElementsOnLevel:
          type: array
          default: []
          description: An optional list of additional elements on the same product level that this option also will consume
          items:
            $ref: '#/components/schemas/ProductElementIdentifier'
        affectedPaymentTransactions:
          type: array
          description: A summary list of which payment and its transactions that will be affected if this option is selected
          items:
            $ref: '#/components/schemas/AffectedPaymentTransaction'
        expiresAt:
          type: string
          format: date-time
          description: The datetime that this option will expire
          example: '2023-10-12T07:20:50.52Z'
        fee:
          type: string
          description: The fee this option will entail. This needs to be subtracted from refundAmount to get the final amount that will be refunded
          example: '12.34'
        orderLineRef:
          $ref: '#/components/schemas/OrderReference'
        product:
          $ref: '#/components/schemas/ProductsElementWrapper'
        productElementIdentifier:
          $ref: '#/components/schemas/ProductElementIdentifier'
        refundAmount:
          type: string
          description: The refundable amount that this option permits
          example: '123.45'
        refundRule:
          $ref: '#/components/schemas/ProductsElementWrapper'
        transientId:
          type: string
          format: uuid
          description: An id for an option that is unique only in the context of a RefundOptionResponse
          example: 26b02145-7dbf-4be9-8600-ff4a570d83d5
      required:
      - affectedPaymentTransactions
      - expiresAt
      - fee
      - orderLineRef
      - product
      - productElementIdentifier
      - refundAmount
      - refundRule
      - transientId
      title: RefundOption
  responses:
    notFound:
      description: Not Found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/RefundError'
          example:
            timestamp: '2025-11-13T10:15:30+01:00'
            status: 404
            title: Not Found
            error: Not Found
            exception: NotFoundException
            message: This orderId does not have any options
            path: /v1/refunds/options/{orderId}
    badRequest:
      description: Bad Request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/RefundError'
          example:
            timestamp: '2025-11-13T10:15:30+01:00'
            status: 400
            title: Bad Request
            error: Bad Request
            exception: BAD_REQUEST
            message: Required parameter 'xx' is not present.
            path: /v1/refunds
    internalServerError:
      description: Internal Server Error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/RefundError'
          example:
            timestamp: '2025-11-13T10:15:30+01:00'
            status: 500
            title: Internal Server Error
            error: Internal Server Error
            exception: InternalServerException
            message: Unexpected error while retrieving refunds
            path: /v1/refunds/{orderId}
    conflict:
      description: Conflict
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/RefundError'
          example:
            timestamp: '2025-11-13T10:15:30+01:00'
            status: 409
            title: Conflict
            error: Conflict
            exception: ConflictException
            message: Order with orderId 1 already refunded.
            path: /v1/refunds/admin/{orderId}
  parameters:
    settlementHeader:
      name: Entur-Settlement-Id
      in: header
      description: An id for connecting a credit to a settlement
      required: false
      style: simple
      explode: false
      schema:
        type: string
      example: '12345'
    orderIdPathParam:
      name: orderId
      in: path
      description: The id of the order that one would like to get or perform refund operations on
      required: true
      style: simple
      explode: false
      schema:
        type: string
      example: NTA2JGR7
    X-Correlation-Id:
      name: X-Correlation-Id
      in: header
      description: Correlation id
      required: false
      style: simple
      explode: false
      schema:
        type: string
    ET-Client-Name:
      name: ET-Client-Name
      in: header
      description: 'Entur Client Header.

        It is required that all consumers identify themselves by using this header.

        Entur will deploy strict rate-limiting policies on API-consumers who do not identify with a header and reserves the right to block unidentified consumers.

        The structure of ET-Client-Name should be: `<company>-<application>`.'
      required: false
      style: simple
      explode: false
      schema:
        type: string
    dciHeader:
      name: Entur-Distribution-Channel
      in: header
      description: Distribution channel identifier.
      required: true
      style: simple
      explode: false
      schema:
        type: string
      example: ENT:DistributionChannel:App
    posHeader:
      name: Entur-Pos
      in: header
      description: Point-of-sale identifier.
      required: true
      style: simple
      explode: false
      schema:
        type: string
      example: 1000600-abc
    authHeader:
      name: Authorization
      in: header
      description: Authorization header
      required: true
      style: simple
      explode: false
      schema:
        type: string
      example: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c
x-refined-from:
- entur-refund-partner-openapi.json
- entur-refund-partner-openapi.yml