Dispatch Work Orders API

openapi: 3.1.0
info:
  title: Dispatch Files API v1 Appointments Work Orders API
  version: '1'
  summary: Upload and retrieve photos and other files shared with service providers and customers.
  description: The Dispatch Files API stores photos and other files associated with a job, and is served from a host distinct from the core Dispatch REST API. Files are uploaded as multipart/form-data and retrieved by UID, which redirects to the stored object.
  contact:
    name: Dispatch
    url: https://dispatch.me/contact
    email: sales@dispatch.me
servers:
- url: https://files-api.dispatch.me
  description: Production
- url: https://files-api-sandbox.dispatch.me
  description: Sandbox
security:
- bearerAuth: []
tags:
- name: Work Orders
  description: Composite object creating jobs, customers, organizations and appointments in one call.
paths:
  /v3/work_orders:
    post:
      operationId: createWorkOrder
      tags:
      - Work Orders
      summary: Create a work order
      description: The recommended entry point. A work order carries all the information needed to create the job, customer, organization and appointment windows in one call, and selects an orchestration algorithm for offering or assigning the work.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WorkOrder'
      responses:
        '201':
          description: Work order created
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/work_orders/{id}:
    parameters:
    - $ref: '#/components/parameters/id'
    patch:
      operationId: updateWorkOrder
      tags:
      - Work Orders
      summary: Update a work order
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/WorkOrder'
      responses:
        '200':
          description: The updated work order
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/work_orders/{id}/cancel:
    parameters:
    - $ref: '#/components/parameters/id'
    post:
      operationId: cancelWorkOrder
      tags:
      - Work Orders
      summary: Cancel a work order
      description: Canceling cancels the job and the status of all child appointments.
      responses:
        '200':
          description: Work order canceled
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  schemas:
    ContactMethod:
      type: object
      properties:
        label:
          type: string
          description: 'For example: mobile, work'
        value:
          type: string
        preferred:
          type: boolean
    Location:
      type: object
      description: Locations are not business objects, but attributes on several core objects. Dispatch currently supports locations in the US and Canada only.
      required:
      - street_1
      - city
      properties:
        street_1:
          type: string
        street_2:
          type: string
        city:
          type: string
        state:
          type: string
          description: Two-character state/province abbreviation
        postal_code:
          type: string
          description: 5-digit US or 6-character Canadian postal code
        timezone:
          type: string
          description: IANA timezone. If not provided Dispatch attempts to derive it from the postal code.
    Organization:
      type: object
      required:
      - name
      - email
      properties:
        id:
          type: integer
          readOnly: true
        name:
          type: string
        external_ids:
          type: array
          items:
            type: string
        address:
          $ref: '#/components/schemas/Location'
        phone_number:
          type: string
          description: RFC 3966 format
        email:
          type: string
          format: email
        logo_token:
          type: string
          description: Token for the organization logo in the Dispatch file system
    AppointmentWindow:
      type: object
      properties:
        start_time:
          type: string
          format: date-time
        end_time:
          type: string
          format: date-time
    WorkOrder:
      type: object
      description: The recommended integration surface - carries everything needed to create a job, its customer, its organization and appointment windows in one request.
      required:
      - title
      - location
      properties:
        title:
          type: string
        description:
          type: string
          description: Markdown is supported
        service_type:
          type: string
        brand_id:
          type: integer
        orchestration:
          $ref: '#/components/schemas/OrchestrationAlgorithm'
        external_id:
          type: string
        location:
          $ref: '#/components/schemas/Location'
        appointment_windows:
          type: array
          description: Optional windows for the organization to choose from.
          items:
            $ref: '#/components/schemas/AppointmentWindow'
        contacts:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        organizations:
          type: array
          description: Organizations to send or offer the work to. In direct_* orchestration only a single organization is permitted.
          items:
            $ref: '#/components/schemas/Organization'
    OrchestrationAlgorithm:
      type: string
      description: direct_offer offers the job to a single organization (job starts in offered status); direct_assign assigns the job to a single organization (job starts in unscheduled status).
      enum:
      - direct_offer
      - direct_assign
    Contact:
      type: object
      properties:
        id:
          type: integer
          readOnly: true
        first_name:
          type: string
        last_name:
          type: string
        company_name:
          type: string
        external_id:
          type: string
        primary:
          type: boolean
        notes:
          type: string
        phone_numbers:
          type: array
          items:
            $ref: '#/components/schemas/ContactMethod'
        email_addresses:
          type: array
          items:
            $ref: '#/components/schemas/ContactMethod'
        billing_address:
          $ref: '#/components/schemas/Location'
  parameters:
    id:
      name: id
      in: path
      required: true
      schema:
        type: integer
  responses:
    Unauthorized:
      description: Unauthorized - your OAuth2 bearer token is incorrect or expired.
    NotFound:
      description: Not Found - requested resource could not be found.
    Forbidden:
      description: Forbidden - your credentials are correct, but you are not allowed to perform this action.
    UnprocessableEntity:
      description: Unprocessable Entity - your request payload did not pass validation rules. See the response body for details.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.0 bearer token obtained from the core API at POST /v3/oauth/token.
x-apievangelist:
  generated: '2026-07-20'
  method: generated
  source: https://github.com/DispatchMe/v3-api-docs/blob/master/source/index.html.md#files-photos
  note: Generated from the "Files and Photos" section of Dispatch's public REST API v3 documentation. The Files API is served from a different host than the core API.