Dispatch Jobs API

openapi: 3.2.0
info:
  title: Dispatch REST API v3 Jobs API
  version: '3'
  summary: Field-service orchestration API for jobs, customers, organizations, appointments and work orders.
  description: The Dispatch REST API lets job sources (warranty companies, equipment manufacturers, lead-generation platforms) and service enterprises interact with Dispatch's core business objects to implement their service workflow on the Dispatch platform. Job sources authenticate with OAuth 2.0 client credentials; individual service providers authenticate with the resource-owner password grant.
  contact:
    name: Dispatch
    url: https://dispatch.me/contact
    email: sales@dispatch.me
  x-documentation: https://github.com/DispatchMe/v3-api-docs
servers:
- url: https://api.dispatch.me
  description: Production
- url: https://api-sandbox.dispatch.me
  description: Sandbox
security:
- bearerAuth: []
tags:
- name: Jobs
  description: A single body of work for a customer, assigned to an organization.
paths:
  /v3/jobs:
    post:
      operationId: createJob
      tags:
      - Jobs
      summary: Create a job
      description: Create a job for an existing customer and organization. Contacts, equipment descriptions and marketing attributions may be supplied inline.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                job:
                  $ref: '#/components/schemas/Job'
      responses:
        '201':
          description: Job created
          content:
            application/json:
              schema:
                type: object
                properties:
                  job:
                    $ref: '#/components/schemas/Job'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
    get:
      operationId: listJobs
      tags:
      - Jobs
      summary: List jobs
      parameters:
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/offset'
      - name: filter[brand_id_eq]
        in: query
        description: Jobs in a certain brand
        schema:
          type: integer
      - name: filter[source_id_eq]
        in: query
        description: Jobs in a certain source
        schema:
          type: integer
      - name: filter[customer_id_eq]
        in: query
        description: Jobs for a certain customer
        schema:
          type: integer
      - name: filter[customer_id_in]
        in: query
        description: Jobs for a group of customers (comma separated)
        schema:
          type: string
      - name: filter[external_ids_contains]
        in: query
        description: Jobs with a certain external ID
        schema:
          type: string
      - name: filter[organization_id_eq]
        in: query
        description: Jobs assigned to a certain organization
        schema:
          type: integer
      - name: filter[organization_id_in]
        in: query
        description: Jobs assigned to a group of organizations (comma separated)
        schema:
          type: string
      - name: filter[status_eq]
        in: query
        description: Jobs in a certain status
        schema:
          $ref: '#/components/schemas/JobStatus'
      - name: filter[status_in]
        in: query
        description: Jobs in a group of statuses (comma separated)
        schema:
          type: string
      - name: filter[status_not_eq]
        in: query
        description: Jobs that are not in a certain status
        schema:
          $ref: '#/components/schemas/JobStatus'
      responses:
        '200':
          description: A list of jobs
          content:
            application/json:
              schema:
                type: object
                properties:
                  jobs:
                    type: array
                    items:
                      $ref: '#/components/schemas/Job'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v3/jobs/factory:
    post:
      operationId: createJobWithRelatedRecords
      tags:
      - Jobs
      summary: Create a job with related records
      description: Create a job together with its customer, organization and appointment records in a single call.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                job:
                  $ref: '#/components/schemas/Job'
                customer:
                  $ref: '#/components/schemas/Customer'
                organization:
                  $ref: '#/components/schemas/Organization'
      responses:
        '201':
          description: Job and related records created
          content:
            application/json:
              schema:
                type: object
                properties:
                  job:
                    $ref: '#/components/schemas/Job'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/jobs/{id}:
    parameters:
    - $ref: '#/components/parameters/id'
    get:
      operationId: getJob
      tags:
      - Jobs
      summary: Get a job
      parameters:
      - name: include
        in: query
        description: Side-load related collections, e.g. marketing_attributions.
        schema:
          type: string
      responses:
        '200':
          description: The job
          content:
            application/json:
              schema:
                type: object
                properties:
                  job:
                    $ref: '#/components/schemas/Job'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateJob
      tags:
      - Jobs
      summary: Update a job
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                job:
                  $ref: '#/components/schemas/Job'
      responses:
        '200':
          description: The updated job
          content:
            application/json:
              schema:
                type: object
                properties:
                  job:
                    $ref: '#/components/schemas/Job'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/jobs/{job_id}/time_windows:
    parameters:
    - name: job_id
      in: path
      required: true
      schema:
        type: integer
    post:
      operationId: createJobTimeWindow
      tags:
      - Jobs
      summary: Add customer-suggested times to a job
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                time_windows:
                  type: array
                  items:
                    $ref: '#/components/schemas/AppointmentWindow'
      responses:
        '201':
          description: Time windows added
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/jobs/{id}/contacts:
    parameters:
    - $ref: '#/components/parameters/id'
    get:
      operationId: listJobContacts
      tags:
      - Jobs
      summary: List the contacts on a job
      responses:
        '200':
          description: A list of contacts
          content:
            application/json:
              schema:
                type: object
                properties:
                  contacts:
                    type: array
                    items:
                      $ref: '#/components/schemas/Contact'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateJobContacts
      tags:
      - Jobs
      summary: Update the contacts on a job
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                contacts:
                  type: array
                  items:
                    $ref: '#/components/schemas/Contact'
      responses:
        '200':
          description: The updated contacts
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /v3/jobs/{id}/contacts/{contact_id}:
    parameters:
    - $ref: '#/components/parameters/id'
    - name: contact_id
      in: path
      required: true
      schema:
        type: integer
    patch:
      operationId: updateJobContact
      tags:
      - Jobs
      summary: Update a single contact on a job
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                contact:
                  $ref: '#/components/schemas/Contact'
      responses:
        '200':
          description: The updated contact
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
components:
  parameters:
    offset:
      name: offset
      in: query
      description: Number of records to skip.
      schema:
        type: integer
        minimum: 0
    id:
      name: id
      in: path
      required: true
      schema:
        type: integer
    limit:
      name: limit
      in: query
      description: Maximum number of records to return. Maximum value is 100.
      schema:
        type: integer
        maximum: 100
  schemas:
    AppointmentWindow:
      type: object
      properties:
        start_time:
          type: string
          format: date-time
        end_time:
          type: string
          format: date-time
    JobStatus:
      type: string
      description: Jobs move freely between statuses.
      enum:
      - unscheduled
      - scheduled
      - paused
      - complete
      - canceled
    Contact:
      type: object
      properties:
        id:
          type: integer
          readOnly: true
        first_name:
          type: string
        last_name:
          type: string
        company_name:
          type: string
        external_id:
          type: string
        primary:
          type: boolean
        notes:
          type: string
        phone_numbers:
          type: array
          items:
            $ref: '#/components/schemas/ContactMethod'
        email_addresses:
          type: array
          items:
            $ref: '#/components/schemas/ContactMethod'
        billing_address:
          $ref: '#/components/schemas/Location'
    Organization:
      type: object
      required:
      - name
      - email
      properties:
        id:
          type: integer
          readOnly: true
        name:
          type: string
        external_ids:
          type: array
          items:
            type: string
        address:
          $ref: '#/components/schemas/Location'
        phone_number:
          type: string
          description: RFC 3966 format
        email:
          type: string
          format: email
        logo_token:
          type: string
          description: Token for the organization logo in the Dispatch file system
    Job:
      type: object
      required:
      - title
      - customer_id
      - organization_id
      - address
      - status
      properties:
        id:
          type: integer
          readOnly: true
        title:
          type: string
        description:
          type: string
          description: Additional details. Markdown is supported.
        service_type:
          type: string
          description: Type of service, e.g. plumbing
        customer_id:
          type: integer
        organization_id:
          type: integer
        external_ids:
          type: array
          items:
            type: string
        address:
          $ref: '#/components/schemas/Location'
        brand_id:
          type: integer
        source_id:
          type:
          - integer
          - 'null'
          description: Null when the job is a retail job created by the organization.
        contacts:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        equipment_descriptions:
          type: array
          items:
            type: object
        marketing_attributions:
          type: array
          items:
            type: object
        service_fee:
          type: number
          description: Fee the customer owes the warranty company or other source of work.
        service_fee_precollected:
          type: boolean
          description: Whether the customer fee was collected before the job was scheduled.
        status:
          $ref: '#/components/schemas/JobStatus'
        status_message:
          type: string
          description: Optional qualifier for the current status
    Customer:
      type: object
      required:
      - organization_id
      - first_name
      properties:
        id:
          type: integer
          readOnly: true
        organization_id:
          type: integer
          description: ID of the parent organization
        first_name:
          type: string
        last_name:
          type: string
        company_name:
          type: string
        notes:
          type: string
        email:
          type: string
          format: email
          description: Single email address per customer. Used for email notifications when configured.
        phone_numbers:
          type: array
          items:
            $ref: '#/components/schemas/PhoneNumber'
        home_address:
          $ref: '#/components/schemas/Location'
        billing_address:
          $ref: '#/components/schemas/Location'
        external_ids:
          type: array
          items:
            type: string
          description: Your ID(s) for this customer. Available to job sources only.
    ContactMethod:
      type: object
      properties:
        label:
          type: string
          description: 'For example: mobile, work'
        value:
          type: string
        preferred:
          type: boolean
    PhoneNumber:
      type: object
      properties:
        number:
          type: string
          description: Phone number in RFC 3966 format
        primary:
          type: boolean
          description: Set true for the number that receives SMS notifications
        type:
          type: string
          description: 'For example: Mobile, Work'
    Location:
      type: object
      description: Locations are not business objects, but attributes on several core objects. Dispatch currently supports locations in the US and Canada only.
      required:
      - street_1
      - city
      properties:
        street_1:
          type: string
        street_2:
          type: string
        city:
          type: string
        state:
          type: string
          description: Two-character state/province abbreviation
        postal_code:
          type: string
          description: 5-digit US or 6-character Canadian postal code
        timezone:
          type: string
          description: IANA timezone. If not provided Dispatch attempts to derive it from the postal code.
  responses:
    NotFound:
      description: Not Found - requested resource could not be found.
    UnprocessableEntity:
      description: Unprocessable Entity - your request payload did not pass validation rules. See the response body for details.
    Unauthorized:
      description: Unauthorized - your OAuth2 bearer token is incorrect or expired.
    Forbidden:
      description: Forbidden - your credentials are correct, but you are not allowed to perform this action.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.0 bearer token obtained from POST /v3/oauth/token. Tokens are temporary (expires_in is returned with the token) and must be refreshed on 401.
    oauth2:
      type: oauth2
      description: OAuth 2.0. Job sources use client_credentials; individual service providers use the resource-owner password grant. Dispatch does not document a scope vocabulary - access is governed by an account-level ACL agreed with the account manager.
      flows:
        clientCredentials:
          tokenUrl: https://api.dispatch.me/v3/oauth/token
          refreshUrl: https://api.dispatch.me/v3/oauth/token
          scopes: {}
        password:
          tokenUrl: https://api.dispatch.me/v3/oauth/token
          refreshUrl: https://api.dispatch.me/v3/oauth/token
          scopes: {}
x-apievangelist:
  generated: '2026-07-20'
  method: generated
  source: https://github.com/DispatchMe/v3-api-docs/blob/master/source/index.html.md
  note: Dispatch publishes no machine-readable specification. This document was generated faithfully from the provider's own public REST API v3 documentation repository (DispatchMe/v3-api-docs, a public Slate docs site). Paths, methods, entity attributes, query parameters, statuses and error codes are transcribed from that source. Nothing was invented. Where the docs describe a list operation in prose without printing the endpoint line, the operation is flagged with x-path-inferred.