CrossEngage

CrossEngage Opt-out management API

The Opt-out management API from CrossEngage — 3 operation(s) for opt-out management.

Documentation GitHub OpenAPI

Operations 5

GET /users/{id}/recipient-status Get a user's status #

PUT /users/{id}/optout-status Update a user's opt out status #

GET /users/{id}/optout-status Read a user's opt out status #

PUT /users/{id}/blacklist-status Update a user's blacklist status #

GET /users/{id}/blacklist-status Read a user's blacklist status #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: User Management API v1 Opt-out management API
  version: '1.0'
  description: 'The host of all of the URLs defined in this documentation is `https://api.documentation.crossengage.io`.


    ## Authentication


    CrossEngage uses **header authentication**.

    To obtain your API key, log in to the [app](https://app.crossengage.io) and select **System setup** from the **Settings** dropdown. Copy the Master API value from the **API keys** section of the **System setup** page.


    ## Versions


    The API version is defined in the header `X-XNG-ApiVersion`. This documentation displays endpoints for version 1.


    ## Headers


    To use the CrossEngage API, define the following header values for each call made:

    `X-XNG-AuthToken`, `X-XNG-ApiVersion`.


    ## Date Format


    Dates and times are expressed in ISO8601 format in UTC (Coordinated Universal Time), with a special UTC designator ("Z")

    For more information please check [here](https://www.w3.org/TR/NOTE-datetime).


    ## Error Handling


    Resume or retry uploads that fail due to connection interruptions or `5xx` errors such as the following:


    * `500 Internal Server Error`


    * `502 Bad Gateway`


    * `503 Service Unavailable`


    * `504 Gateway Timeout`


    How to retry CrossEngage API requests in case of errors:


    * Use an [exponential backoff](https://en.wikipedia.org/wiki/Exponential_backoff) strategy if an export request returns a 5xx server error. These errors can occur if a server is overloaded. Exponential backoff can alleviate such problems during periods of high request volume or heavy network traffic.


    * For other kinds of requests, do not use exponential backoff. Instead, retry a limited number of the desired requests.'
  x-apib-source: https://usermanagementv1.docs.apiary.io/api-description-document
servers:
- url: https://api.crossengage.io/
security:
- XngAuthToken: []
tags:
- name: Opt-out management
paths:
  /users/{id}/recipient-status:
    get:
      responses:
        '200':
          description: Example server response
          headers: {}
          content:
            application/json;charset=UTF-8:
              schema:
                type: object
                properties:
                  blacklisted:
                    type: boolean
                  optOutAll:
                    type: boolean
                  optOutChannels:
                    type: array
                    items: {}
                example:
                  blacklisted: false
                  optOutAll: false
                  optOutChannels: []
              example:
                blacklisted: false
                optOutAll: false
                optOutChannels: []
        '401':
          description: Wrong or missing credentials
          headers: {}
          content: {}
        '500':
          description: Unknown error on our side
          headers: {}
          content: {}
      summary: Get a user's status
      operationId: getAUserSStatus
      description: Check the overall status of a particular user.
      tags:
      - Opt-out management
      parameters:
      - name: id
        in: path
        description: The id of the user in your database
        required: true
        x-example: 78ad0e3e-19e6-4ec1-84a7-b2c860c05387
        schema:
          type: string
      - name: X-XNG-ApiVersion
        in: header
        description: e.g. 1
        required: false
        x-example: '1'
        schema:
          type: string
      - name: X-XNG-AuthToken
        in: header
        description: e.g. Your API Key
        required: false
        x-example: Your API Key
        schema:
          type: string
  /users/{id}/optout-status:
    put:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json;charset=UTF-8:
              schema:
                type: object
                properties:
                  optOut:
                    type: boolean
                example:
                  optOut: true
              example:
                optOut: true
        '401':
          description: Wrong or missing credentials
          headers: {}
          content: {}
        '404':
          description: This user does not exist
          headers: {}
          content: {}
        '500':
          description: Unknown error on our side
          headers: {}
          content: {}
      summary: Update a user's opt out status
      operationId: updateAUserSOptOutStatus
      description: Update a specific user's overall opt out status or for a specific channel.
      tags:
      - Opt-out management
      parameters:
      - name: id
        in: path
        description: The id of the user in your database
        required: true
        x-example: 78ad0e3e-19e6-4ec1-84a7-b2c860c05387
        schema:
          type: string
      - name: channelType
        in: query
        description: The specific channel you'd like to update
        required: false
        x-example: MAIL
        schema:
          type: string
      - name: X-XNG-ApiVersion
        in: header
        description: e.g. 1
        required: false
        x-example: '1'
        schema:
          type: string
      - name: X-XNG-AuthToken
        in: header
        description: e.g. Your API Key
        required: false
        x-example: Your API Key
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                optOut:
                  type: boolean
              example:
                optOut: true
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json;charset=UTF-8:
              schema:
                type: object
                properties:
                  optOut:
                    type: boolean
                example:
                  optOut: true
              example:
                optOut: true
        '401':
          description: Wrong or missing credentials
          headers: {}
          content: {}
        '404':
          description: This user does not exist
          headers: {}
          content: {}
        '500':
          description: Unknown error on our side
          headers: {}
          content: {}
      summary: Read a user's opt out status
      operationId: readAUserSOptOutStatus
      description: Read a specific user's overall opt out status or for a specific channel.
      tags:
      - Opt-out management
      parameters:
      - name: id
        in: path
        description: The id of the user in your database
        required: true
        x-example: 78ad0e3e-19e6-4ec1-84a7-b2c860c05387
        schema:
          type: string
      - name: channelType
        in: query
        description: The specific channel you'd like to update
        required: false
        x-example: MAIL
        schema:
          type: string
      - name: X-XNG-ApiVersion
        in: header
        description: e.g. 1
        required: false
        x-example: '1'
        schema:
          type: string
      - name: X-XNG-AuthToken
        in: header
        description: e.g. Your API Key
        required: false
        x-example: Your API Key
        schema:
          type: string
  /users/{id}/blacklist-status:
    put:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json;charset=UTF-8:
              schema:
                type: object
                properties:
                  blacklisted:
                    type: boolean
                example:
                  blacklisted: true
              example:
                blacklisted: true
        '401':
          description: Wrong or missing credentials
          headers: {}
          content: {}
        '404':
          description: This user does not exist
          headers: {}
          content: {}
        '500':
          description: Unknown error on our side
          headers: {}
          content: {}
      summary: Update a user's blacklist status
      operationId: updateAUserSBlacklistStatus
      description: ''
      tags:
      - Opt-out management
      parameters:
      - name: id
        in: path
        description: The id of the user in your database
        required: true
        x-example: 78ad0e3e-19e6-4ec1-84a7-b2c860c05387
        schema:
          type: string
      - name: X-XNG-ApiVersion
        in: header
        description: e.g. 1
        required: false
        x-example: '1'
        schema:
          type: string
      - name: X-XNG-AuthToken
        in: header
        description: e.g. Your API Key
        required: false
        x-example: Your API Key
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                blacklisted:
                  type: boolean
              example:
                blacklisted: true
    get:
      responses:
        '200':
          description: OK
          headers: {}
          content:
            application/json;charset=UTF-8:
              schema:
                type: object
                properties:
                  blacklisted:
                    type: boolean
                example:
                  blacklisted: true
              example:
                blacklisted: true
        '401':
          description: Wrong or missing credentials
          headers: {}
          content: {}
        '404':
          description: This user does not exist
          headers: {}
          content: {}
        '500':
          description: Unknown error on our side
          headers: {}
          content: {}
      summary: Read a user's blacklist status
      operationId: readAUserSBlacklistStatus
      description: ''
      tags:
      - Opt-out management
      parameters:
      - name: id
        in: path
        description: The id of the user in your database
        required: true
        x-example: 78ad0e3e-19e6-4ec1-84a7-b2c860c05387
        schema:
          type: string
      - name: X-XNG-ApiVersion
        in: header
        description: e.g. 1
        required: false
        x-example: '1'
        schema:
          type: string
      - name: X-XNG-AuthToken
        in: header
        description: e.g. Your API Key
        required: false
        x-example: Your API Key
        schema:
          type: string
components:
  securitySchemes:
    XngAuthToken:
      type: apiKey
      name: X-XNG-AuthToken
      in: header
      description: CrossEngage header authentication. The API key is issued in the CrossEngage app under Settings -> System setup -> API keys (Master API key or Public API key depending on the API).
x-apievangelist:
  generated: '2026-08-13'
  method: derived
  source: blueprint/crossenagage-user-management-v1.apib
  note: Mechanically converted from the API Blueprint CrossEngage publishes at https://usermanagementv1.docs.apiary.io/api-description-document using apib2swagger. Verbatim blueprint retained at blueprint/. API Evangelist normalized operationIds to camelCase, declared the documented X-XNG-AuthToken header auth as a securityDefinition, and added the documented X-XNG-ApiVersion header parameter. No operations, paths, schemas or examples were invented.