Cisco Voice Portal Real-Time Statistics API
Current call processing statistics
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OpenAPI Specification
openapi: 3.2.0
info:
title: Cisco Voice Portal Reporting Real-Time Statistics API
description: The Cisco Unified Customer Voice Portal (CVP) Reporting API provides access to call detail records (CDRs), real-time call statistics, and historical reporting data. The Reporting Server collects data from CVP Call Servers and VXML Servers, storing it in the CVP Reporting Database (an Informix database). This API provides RESTful access to reporting data that is typically accessed via the Cisco Unified Intelligence Center (CUIC) reporting interface.
version: 12.6.0
contact:
name: Cisco Developer Support
url: https://developer.cisco.com/
license:
name: Cisco DevNet
url: https://developer.cisco.com/site/license/
x-provider: cisco
x-product: unified-customer-voice-portal
servers:
- url: https://{reporting-server}:8111/cvp-reporting/rest
description: CVP Reporting Server REST API
variables:
reporting-server:
default: cvp-reporting.example.com
description: Hostname or IP of the CVP Reporting Server
security:
- basicAuth: []
tags:
- name: Real-Time Statistics
description: Current call processing statistics
paths:
/statistics/realtime:
get:
operationId: getRealtimeStatistics
summary: Cisco Voice Portal Get Real-time Call Statistics
description: Retrieves current real-time statistics across the CVP deployment, including active calls, calls per second, and resource utilization metrics. Data is refreshed at the reporting server polling interval.
tags:
- Real-Time Statistics
parameters:
- name: serverId
in: query
description: Filter by specific server ID. If omitted, returns aggregate.
schema:
type: string
responses:
'200':
description: Real-time statistics
content:
application/json:
schema:
$ref: '#/components/schemas/RealtimeStatistics'
'401':
$ref: '#/components/responses/Unauthorized'
'500':
$ref: '#/components/responses/InternalError'
x-microcks-operation:
delay: 0
dispatcher: FALLBACK
components:
responses:
InternalError:
description: Internal server error
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
Unauthorized:
description: Authentication required or credentials invalid
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
schemas:
Error:
type: object
properties:
code:
type: string
example: example_value
message:
type: string
example: example_value
details:
type: string
example: example_value
timestamp:
type: string
format: date-time
example: '2026-01-15T10:30:00Z'
RealtimeStatistics:
type: object
properties:
timestamp:
type: string
format: date-time
example: '2026-01-15T10:30:00Z'
activeCalls:
type: integer
description: Current number of active calls
example: 10
callsInProgress:
type: object
properties:
selfService:
type: integer
description: Calls currently in self-service IVR
queued:
type: integer
description: Calls currently queued
connected:
type: integer
description: Calls connected to agents
example: example_value
callsPerSecond:
type: number
format: float
description: Current calls per second rate
example: 42.5
peakActiveCalls:
type: integer
description: Peak active calls in current period
example: 10
serverMetrics:
type: array
items:
type: object
properties:
serverId:
type: string
hostname:
type: string
serverType:
type: string
activeCalls:
type: integer
cpuUsage:
type: number
format: float
memoryUsage:
type: number
format: float
example: []
securitySchemes:
basicAuth:
type: http
scheme: basic
description: HTTP Basic authentication using CVP reporting credentials