Cisco Voice Portal Historical Reports API

Aggregated historical reporting data

Documentation GitHub OpenAPI

Documentation

https://www.cisco.com/c/en/us/support/customer-collaboration/voice-portal/products-programming-reference-guides-list.html

Specifications

⚙

OpenAPI

https://raw.githubusercontent.com/api-evangelist/cisco-voice-portal/refs/heads/main/openapi/cisco-voice-portal-historical-reports-api-openapi.yml

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OpenAPI Specification

openapi: 3.1.0
info:
  title: Cisco Voice Portal Administration Application Configuration Historical Reports API
  description: The Cisco Unified Customer Voice Portal (CVP) Operations, Administration, Maintenance, and Provisioning (OAMP)
    API provides RESTful web services for managing CVP deployment configuration. This API enables programmatic access to device
    management, application deployment, system settings, and provisioning operations through the CVP OAMP Server. The OAMP
    Server is the central management component of the CVP solution, typically accessed via the Unified CVP Operations Console
    (OAMP web interface) on port 9443.
  version: 12.6.0
  contact:
    name: Cisco Developer Support
    url: https://developer.cisco.com/
  license:
    name: Cisco DevNet
    url: https://developer.cisco.com/site/license/
  x-provider: cisco
  x-product: unified-customer-voice-portal
  x-provenance:
    method: derived
    authored_by: API Evangelist
    derived_on: '2026-08-19'
    first_party: false
    provider_published: false
    source: Modelled from the provider's public HTML documentation.
    note: 'Not published by the provider. Probed 2026-08-19: no anonymously fetchable first-party contract. Served by each
      customer''s own CVP OAMP server; no central spec.'
servers:
- url: https://{oamp-server}:9443/oamp/rest
  description: CVP OAMP Server REST API
  variables:
    oamp-server:
      default: cvp-oamp.example.com
      description: Hostname or IP of the CVP OAMP Server
security:
- basicAuth: []
- sessionCookie: []
tags:
- name: Historical Reports
  description: Aggregated historical reporting data
paths:
  /statistics/summary:
    get:
      operationId: getCallSummaryStatistics
      summary: Cisco Voice Portal Get Call Summary Statistics
      description: Retrieves aggregated call summary statistics for a specified time period, including total calls, average
        handle time, abandonment rate, and self-service completion rate.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: interval
        in: query
        description: Aggregation interval
        schema:
          type: string
          enum:
          - fifteen_minutes
          - thirty_minutes
          - hourly
          - daily
          default: hourly
      - name: calledNumber
        in: query
        description: Filter by called number (DNIS)
        schema:
          type: string
      responses:
        '200':
          description: Summary statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallSummaryStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /statistics/application:
    get:
      operationId: getApplicationStatistics
      summary: Cisco Voice Portal Get Vxml Application Statistics
      description: Retrieves usage and performance statistics for deployed VXML applications, including invocation counts,
        completion rates, and average interaction duration.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: applicationName
        in: query
        description: Filter by specific application name
        schema:
          type: string
      responses:
        '200':
          description: Application statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApplicationStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /statistics/server:
    get:
      operationId: getServerStatistics
      summary: Cisco Voice Portal Get Per-server Statistics
      description: Retrieves call processing statistics broken down by individual CVP server, useful for capacity planning
        and load monitoring.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: serverType
        in: query
        description: Filter by server type
        schema:
          type: string
          enum:
          - CallServer
          - VXMLServer
      responses:
        '200':
          description: Server statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
components:
  schemas:
    ApplicationStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        applications:
          type: array
          items:
            type: object
            properties:
              applicationName:
                type: string
              totalInvocations:
                type: integer
              completedInvocations:
                type: integer
              errorInvocations:
                type: integer
              averageDuration:
                type: number
                format: float
                description: Average application interaction duration in seconds
              completionRate:
                type: number
                format: float
              errorRate:
                type: number
                format: float
          example: []
    ServerStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        servers:
          type: array
          items:
            type: object
            properties:
              serverId:
                type: string
              hostname:
                type: string
              serverType:
                type: string
              totalCalls:
                type: integer
              peakConcurrentCalls:
                type: integer
              averageConcurrentCalls:
                type: number
                format: float
              cpuUsageAverage:
                type: number
                format: float
              memoryUsageAverage:
                type: number
                format: float
          example: []
    CallSummaryStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        interval:
          type: string
          example: example_value
        intervals:
          type: array
          items:
            type: object
            properties:
              intervalStart:
                type: string
                format: date-time
              intervalEnd:
                type: string
                format: date-time
              totalCalls:
                type: integer
              completedCalls:
                type: integer
              abandonedCalls:
                type: integer
              transferredCalls:
                type: integer
              errorCalls:
                type: integer
              averageDuration:
                type: number
                format: float
                description: Average call duration in seconds
              averageSelfServiceDuration:
                type: number
                format: float
              selfServiceCompletionRate:
                type: number
                format: float
                description: Percentage of calls completed in self-service
              abandonRate:
                type: number
                format: float
                description: Percentage of abandoned calls
          example: []
    Error:
      type: object
      properties:
        code:
          type: string
          example: example_value
        message:
          type: string
          example: example_value
        details:
          type: string
          example: example_value
        timestamp:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
  responses:
    Unauthorized:
      description: Authentication required or credentials invalid
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    BadRequest:
      description: Invalid request parameters
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    InternalError:
      description: Internal server error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: HTTP Basic authentication using CVP OAMP administrative credentials. The default administrator account
        is configured during CVP installation.
    sessionCookie:
      type: apiKey
      in: cookie
      name: JSESSIONID
      description: Session-based authentication obtained after login. The JSESSIONID cookie is returned after successful basic
        authentication.