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OpenAPI Specification

openapi: 3.2.0
info:
  title: Cisco Voice Portal Reporting Historical Reports API
  description: The Cisco Unified Customer Voice Portal (CVP) Reporting API provides access to call detail records (CDRs), real-time call statistics, and historical reporting data. The Reporting Server collects data from CVP Call Servers and VXML Servers, storing it in the CVP Reporting Database (an Informix database). This API provides RESTful access to reporting data that is typically accessed via the Cisco Unified Intelligence Center (CUIC) reporting interface.
  version: 12.6.0
  contact:
    name: Cisco Developer Support
    url: https://developer.cisco.com/
  license:
    name: Cisco DevNet
    url: https://developer.cisco.com/site/license/
  x-provider: cisco
  x-product: unified-customer-voice-portal
servers:
- url: https://{reporting-server}:8111/cvp-reporting/rest
  description: CVP Reporting Server REST API
  variables:
    reporting-server:
      default: cvp-reporting.example.com
      description: Hostname or IP of the CVP Reporting Server
security:
- basicAuth: []
tags:
- name: Historical Reports
  description: Aggregated historical reporting data
paths:
  /statistics/summary:
    get:
      operationId: getCallSummaryStatistics
      summary: Cisco Voice Portal Get Call Summary Statistics
      description: Retrieves aggregated call summary statistics for a specified time period, including total calls, average handle time, abandonment rate, and self-service completion rate.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: interval
        in: query
        description: Aggregation interval
        schema:
          type: string
          enum:
          - fifteen_minutes
          - thirty_minutes
          - hourly
          - daily
          default: hourly
      - name: calledNumber
        in: query
        description: Filter by called number (DNIS)
        schema:
          type: string
      responses:
        '200':
          description: Summary statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallSummaryStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /statistics/application:
    get:
      operationId: getApplicationStatistics
      summary: Cisco Voice Portal Get Vxml Application Statistics
      description: Retrieves usage and performance statistics for deployed VXML applications, including invocation counts, completion rates, and average interaction duration.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: applicationName
        in: query
        description: Filter by specific application name
        schema:
          type: string
      responses:
        '200':
          description: Application statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApplicationStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /statistics/server:
    get:
      operationId: getServerStatistics
      summary: Cisco Voice Portal Get Per-server Statistics
      description: Retrieves call processing statistics broken down by individual CVP server, useful for capacity planning and load monitoring.
      tags:
      - Historical Reports
      parameters:
      - name: startTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: endTime
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: serverType
        in: query
        description: Filter by server type
        schema:
          type: string
          enum:
          - CallServer
          - VXMLServer
      responses:
        '200':
          description: Server statistics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerStatistics'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '500':
          $ref: '#/components/responses/InternalError'
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
components:
  schemas:
    ServerStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        servers:
          type: array
          items:
            type: object
            properties:
              serverId:
                type: string
              hostname:
                type: string
              serverType:
                type: string
              totalCalls:
                type: integer
              peakConcurrentCalls:
                type: integer
              averageConcurrentCalls:
                type: number
                format: float
              cpuUsageAverage:
                type: number
                format: float
              memoryUsageAverage:
                type: number
                format: float
          example: []
    Error:
      type: object
      properties:
        code:
          type: string
          example: example_value
        message:
          type: string
          example: example_value
        details:
          type: string
          example: example_value
        timestamp:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
    ApplicationStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        applications:
          type: array
          items:
            type: object
            properties:
              applicationName:
                type: string
              totalInvocations:
                type: integer
              completedInvocations:
                type: integer
              errorInvocations:
                type: integer
              averageDuration:
                type: number
                format: float
                description: Average application interaction duration in seconds
              completionRate:
                type: number
                format: float
              errorRate:
                type: number
                format: float
          example: []
    CallSummaryStatistics:
      type: object
      properties:
        startTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        endTime:
          type: string
          format: date-time
          example: '2026-01-15T10:30:00Z'
        interval:
          type: string
          example: example_value
        intervals:
          type: array
          items:
            type: object
            properties:
              intervalStart:
                type: string
                format: date-time
              intervalEnd:
                type: string
                format: date-time
              totalCalls:
                type: integer
              completedCalls:
                type: integer
              abandonedCalls:
                type: integer
              transferredCalls:
                type: integer
              errorCalls:
                type: integer
              averageDuration:
                type: number
                format: float
                description: Average call duration in seconds
              averageSelfServiceDuration:
                type: number
                format: float
              selfServiceCompletionRate:
                type: number
                format: float
                description: Percentage of calls completed in self-service
              abandonRate:
                type: number
                format: float
                description: Percentage of abandoned calls
          example: []
  responses:
    InternalError:
      description: Internal server error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication required or credentials invalid
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    BadRequest:
      description: Invalid request parameters
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: HTTP Basic authentication using CVP reporting credentials